BSOD mainly when playing games, some tests already run.

[richy92TW]

Hi all, I've been having some BSOD problems for a while now and had just ignored them as they were fairly infrequent and I was planning on doing a motherboard and RAM upgrade and was hoping that would fix the problem, however it didn't.

I posted a thread on a different forum but the guy who was kindly helping hasn't replied in a couple of weeks. He suggested it was a problem with my SSD (OCZ Agility 3) but I'm not sure where to go from there. The thread is a bit of a read but shows what I have gone through so far to remedy the situation so may be helpful in diagnosis!
Windows 7 BSOD - Minidumps attached - Microsoft Community

I've also attached the requested files from the Seven Forums diagnostics tool.

Many thanks,
Richy92TW

 

[Arc]

Ken is a very experienced and efficient debugger. It is all possible that his suggestion is valid. If you want us to assist you , I would ask you to upload your MSINFO32.nfo file, which will give us some more info about your system.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

 

[richy92TW]

Thanks for the reply! I've attached MSINFO32 as requested.

 

[Arc]

Do some Disc checks.

1. Update your SSD's Firmware
   OCZ Agility 3: OCZ Toolbox: Firmware & BIOS Updates
   Samsung 840 Pro: Magician Software (Software) (ver.4.0)
2. Re-seat the sata and power.
   
   
3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
4. Seatool for dos: SeaTools | Seagate download
   • Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
   • You can use Win32 DiscImager to create a bootable USB and run Seatools for DOS. Follow this post to know how to make a bootable Seatools USB.
   (Steps 3 and 4 are for the HDD only)
5. Post screenshots of all the SSD's and the the HDD using CrystalDiskInfo - Software - Crystal Dew World

Uninstall NoSleep HD.

Boot into BIOS ... make it sure that the Storage controller mode is set to AHCI mode or IDE mode.

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
5. Select one Intel device item under it, right click, uninstall.
6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

And a few more things too, as the last crash dump we checked was a stop 0x124.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Stress test the CPU.
Hardware - Stress Test With Prime95

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know about the wattage of your PSU.

 

[richy92TW]

I'll update this reply as I complete more of the tests/things to do.

1. Already at latest

2. Done

3. Done

4. Not done yet

5. Done Photo Album - Imgur

NoSleepHD uninstalled.

Confirmed storage controller mode is set to AHCI

Uninstalled intel storage manager from control panel but no sign of it in device manager.

The Power supply is a 600W Coolermaster Silent Gold Pro.

 

[Arc]

Good
Only one thing is missing there ... the screenshot/snapshot of Speccy.

And, let us know the results of seatools test when done

 

[richy92TW]

Speccy, computer was only at idle for a couple of hours. http://i.imgur.com/SJfX3tp.jpg

I think temps might be a little high but then it is housed inside one of these.

Edit: I just tried to run seatools from USB, I followed the guide you posted but the computer just boots straight into Windows. I've checked the boot order and the USB is definitely first in the load order. I had to boot from USB to install Windows and to update my SSD firmware so I'm not entirely sure what I've done wrong this time.

 

[Arc]

Have you used Win32DiscImager rightly, as instructed? If so, have you used the boot menu key of the BIOS to select the USB device to boot from?

If both the answers are positive, I would suggest you to try a bootable CD.

Temps are not any issue there.

 

[richy92TW]

Unfortunately I don't have a CD/DVD drive in my system. I tried again but it just ignores the USB and boots straight into Windows. I'll have another play around with it in a bit.

 

[Arc]

Try to re-burn the USB stick?
It is always better to have an ODD drive ... it works in bad times

 

[richy92TW]

Try to re-burn the USB stick?
It is always better to have an ODD drive ... it works in bad times

I've tried a reburn no luck! Unfortunately I have an mITX case which doesn't have space for one .

Would running seatools in Windows be of any use?

 

[Arc]

If you are really failing to run Seatools for DOS anyhow, try Seatools For Windows.
The earlier one works better.

 

[richy92TW]

I've been away for a while but decided to give it another shot now I'm back. It simply won't boot seatools from the USB and I can't for the life of me figure out why, never had any trouble booting from USB before.

A Google search found someone that suggested changing the storage controller mode from ACHI to IDE, that resulted in a BSOD while booting. I also had a BSOD earlier whilst playing Civ V, the minidump of which I have attached.

Seatools for Windows finds no errors but I'm not sure how good it is.

Any suggestions would be great!

 

[Arc]

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fc40037f68, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 00000001b4d49860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff88006fed000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000000e

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff880035c48e0 -- (.trap 0xfffff880035c48e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=fffff88006f7f300
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88006fed000 rsp=fffff880035c4a78 rbp=fffff800032782d8
 r8=0000000000000000  r9=0000000000000000 r10=fffffffffffffffb
r11=fffff8800b96e480 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
srv!TerminateServer:
fffff880`06fed000 0000            add     byte ptr [rax],al ds:00000000`00000001=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003145742 to fffff800030d2c00

STACK_TEXT:  
fffff880`035c45c8 fffff800`03145742 : 00000000`0000007a fffff6fc`40037f68 ffffffff`c000000e 00000001`b4d49860 : nt!KeBugCheckEx
fffff880`035c45d0 fffff800`030f991f : fffffa80`0989b880 fffff880`035c4740 fffff800`0330d540 fffffa80`0989b880 : nt! ?? ::FNODOBFM::`string'+0x36c1a
fffff880`035c46b0 fffff800`030e01b9 : 00000000`00000000 00000000`00000008 ffffffff`ffffffff 00000000`00000000 : nt!MiIssueHardFault+0x28b
fffff880`035c4780 fffff800`030d0d2e : 00000000`00000008 fffff880`06fed000 7b900002`00000000 fffffa80`087fe980 : nt!MmAccessFault+0x1399
fffff880`035c48e0 fffff880`06fed000 : fffff880`06fefaa4 00000000`00000001 fffffa80`087fe980 fffff800`032782d8 : nt!KiPageFault+0x16e
fffff880`035c4a78 fffff880`06fefaa4 : 00000000`00000001 fffffa80`087fe980 fffff800`032782d8 00000000`00000000 : srv!TerminateServer
fffff880`035c4a80 fffff800`033cad73 : fffffa80`087fe980 fffffa80`093a1b40 fffffa80`08482e00 fffffa80`066f9170 : srv!SrvConfigurationThread+0x54
fffff880`035c4b40 fffff800`030dc251 : fffff800`034ead00 fffff800`03278201 fffffa80`066f9100 00000000`00000000 : nt!IopProcessWorkItem+0x23
fffff880`035c4b70 fffff800`03370ede : 00000000`00000000 fffffa80`066f9170 00000000`00000080 fffffa80`066d7740 : nt!ExpWorkerThread+0x111
fffff880`035c4c00 fffff800`030c3906 : fffff880`03365180 fffffa80`066f9170 fffff880`0336ffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`035c4c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -d !srv
    fffff88006fed000-fffff88006fed011  18 bytes - srv!TerminateServer
    [ ff f3 55 56 57 41 54 41:00 00 00 00 00 00 00 00 ]
    fffff88006fed014-fffff88006fed018  5 bytes - srv!TerminateServer+14 (+0x14)
    [ 48 8d 8c 24 a8:00 00 00 00 00 ]
    fffff88006fed01c-fffff88006fed023  8 bytes - srv!TerminateServer+1c (+0x08)
    [ 45 33 e4 33 d2 41 b8 90:00 00 00 00 00 00 00 00 ]
    fffff88006fed027-fffff88006fed02b  5 bytes - srv!TerminateServer+27 (+0x0b)
    [ 4c 89 a4 24 a0:00 00 00 00 00 ]
    fffff88006fed02f-fffff88006fed086  88 bytes - srv!TerminateServer+2f (+0x08)
    [ e8 5c 7e f7 ff 48 8d 35:00 00 00 00 00 00 00 00 ]
    fffff88006fed088-fffff88006fed0a8  33 bytes - srv!TerminateServer+88 (+0x59)
    [ 98 c0 ff 15 90 91 f8 ff:00 00 00 00 00 00 00 00 ]
    fffff88006fed0ab-fffff88006fed0b4  10 bytes - srv!TerminateServer+ab (+0x23)
    [ 33 d2 33 c9 4c 89 b4 24:00 00 00 00 00 00 00 00 ]
    fffff88006fed0b7-fffff88006fed0ea  52 bytes - srv!TerminateServer+b7 (+0x0c)
    [ ff 15 73 92 f8 ff 83 3d:00 00 00 00 00 00 00 00 ]
    fffff88006fed0ee-fffff88006fed0f0  3 bytes - srv!TerminateServer+ee (+0x37)
    [ 41 bd c0:00 00 00 ]
    fffff88006fed0f4-fffff88006fed218  293 bytes - srv!TerminateServer+f4 (+0x06)
    [ 48 8b cf 44 39 25 b6 25:00 00 00 00 00 00 00 00 ]
    fffff88006fed21c-fffff88006fed228  13 bytes - srv!TerminateServer+21c (+0x128)
    [ 48 8b fe 48 8b c6 48 39:00 00 00 00 00 00 00 00 ]
    fffff88006fed22a-fffff88006fed247  30 bytes - srv!TerminateServer+22a (+0x0e)
    [ 48 8d 58 e8 80 7b 01 03:00 00 00 00 00 00 00 00 ]
    fffff88006fed24b-fffff88006fed251  7 bytes - srv!TerminateServer+24b (+0x21)
    [ 01 75 0c 48 8d 8b a8:00 00 00 00 00 00 00 ]
    fffff88006fed255-fffff88006fed2cf  123 bytes - srv!TerminateServer+255 (+0x0a)
    [ e8 f6 bf f7 ff 48 8b cb:00 00 00 00 00 00 00 00 ]
    fffff88006fed2d3-fffff88006fed2d6  4 bytes - srv!TerminateServer+2d3 (+0x7e)
    [ 41 bf 20 03:00 00 00 00 ]
    fffff88006fed2d9-fffff88006fed2eb  19 bytes - srv!TerminateServer+2d9 (+0x06)
    [ 49 3b dc 74 5b 48 3b 1d:00 00 00 00 00 00 00 00 ]
    fffff88006fed2ef-fffff88006fed2f2  4 bytes - srv!TerminateServer+2ef (+0x16)
    [ 8b 83 b0 02:00 00 00 00 ]
    fffff88006fed2f5-fffff88006fed301  13 bytes - srv!TerminateServer+2f5 (+0x06)
    [ 48 8d 54 24 70 48 8d 4b:00 00 00 00 00 00 00 00 ]
    fffff88006fed305-fffff88006fed325  33 bytes - srv!TerminateServer+305 (+0x10)
    [ ff 15 85 8e f8 ff eb 14:00 00 00 00 00 00 00 00 ]
    fffff88006fed328-fffff88006fed345  30 bytes - srv!TerminateServer+328 (+0x23)
    [ 75 e3 48 8d 4b 08 ff 15:00 00 00 00 00 00 00 00 ]
    fffff88006fed349-fffff88006fed356  14 bytes - srv!TerminateServer+349 (+0x21)
    [ 48 3b 1d 10 21 f9 ff 73:00 00 00 00 00 00 00 00 ]
    fffff88006fed35a-fffff88006fed35d  4 bytes - srv!TerminateServer+35a (+0x11)
    [ 8b 83 b0 02:00 00 00 00 ]
    fffff88006fed360-fffff88006fed36c  13 bytes - srv!TerminateServer+360 (+0x06)
    [ 48 8d 54 24 70 48 8d 4b:00 00 00 00 00 00 00 00 ]
    fffff88006fed370-fffff88006fed390  33 bytes - srv!TerminateServer+370 (+0x10)
    [ ff 15 1a 8e f8 ff eb 14:00 00 00 00 00 00 00 00 ]
    fffff88006fed393-fffff88006fed3bb  41 bytes - srv!TerminateServer+393 (+0x23)
    [ 75 e3 48 8d 4b 08 ff 15:00 00 00 00 00 00 00 00 ]
    fffff88006fed3bf-fffff88006fed3c8  10 bytes - srv!TerminateServer+3bf (+0x2c)
    [ 8b 05 6b 1a f9 ff 89 84:00 00 00 00 00 00 00 00 ]
    fffff88006fed3cc-fffff88006fed498  205 bytes - srv!TerminateServer+3cc (+0x0d)
    [ ff 15 be 8d f8 ff eb 14:00 00 00 00 00 00 00 00 ]
    fffff88006fed49b-fffff88006fed4ca  48 bytes - srv!TerminateServer+49b (+0xcf)
    [ 48 8b 05 a6 1f f9 ff 48:00 00 00 00 00 00 00 00 ]
    fffff88006fed4ce-fffff88006fed4d3  6 bytes - srv!TerminateServer+4ce (+0x33)
    [ 48 3b f8 0f 83 d8:00 00 00 00 00 00 ]
    fffff88006fed4d7-fffff88006fed4e6  16 bytes - srv!TerminateServer+4d7 (+0x09)
    [ 49 8b cc 48 87 4f 60 49:00 00 00 00 00 00 00 00 ]
    fffff88006fed4ea-fffff88006fed4fe  21 bytes - srv!TerminateServer+4ea (+0x13)
    [ 75 16 e8 5f 31 fe ff eb:00 00 00 00 00 00 00 00 ]
    fffff88006fed502-fffff88006fed505  4 bytes - srv!TerminateServer+502 (+0x18)
    [ 48 8d 8f 80:00 00 00 00 ]
    fffff88006fed509-fffff88006fed517  15 bytes - srv!TerminateServer+509 (+0x07)
    [ ff 15 41 8b f8 ff 49 3b:00 00 00 00 00 00 00 00 ]
    fffff88006fed51b-fffff88006fed523  9 bytes - srv!TerminateServer+51b (+0x12)
    [ 49 3b cc 74 39 48 8b 89:00 00 00 00 00 00 00 00 ]
    fffff88006fed527-fffff88006fed52f  9 bytes - srv!TerminateServer+527 (+0x0c)
    [ e8 a4 b8 fb ff 48 8b 8f:00 00 00 00 00 00 00 00 ]
    fffff88006fed533-fffff88006fed53b  9 bytes - srv!TerminateServer+533 (+0x0c)
    [ e8 08 58 f7 ff 4c 89 a7:00 00 00 00 00 00 00 00 ]
    fffff88006fed53f-fffff88006fed548  10 bytes - srv!TerminateServer+53f (+0x0c)
    [ eb 18 48 8d 58 f0 48 8b:00 00 00 00 00 00 00 00 ]
    fffff88006fed54c-fffff88006fed55c  17 bytes - srv!TerminateServer+54c (+0x0d)
    [ e8 7f b8 fb ff 48 8b cb:00 00 00 00 00 00 00 00 ]
    fffff88006fed560-fffff88006fed56e  15 bytes - srv!TerminateServer+560 (+0x14)
    [ ff 15 ea 8a f8 ff 49 3b:00 00 00 00 00 00 00 00 ]
    fffff88006fed572-fffff88006fed57f  14 bytes - srv!TerminateServer+572 (+0x12)
    [ 49 3b cc 74 16 e8 c4 57:00 00 00 00 00 00 00 00 ]
    fffff88006fed583-fffff88006fed590  14 bytes - srv!TerminateServer+583 (+0x11)
    [ eb 08 48 8b c8 e8 b3 57:00 00 00 00 00 00 00 00 ]
    fffff88006fed594-fffff88006fed609  118 bytes - srv!TerminateServer+594 (+0x11)
    [ ff 15 b6 8a f8 ff 49 3b:00 00 00 00 00 00 00 00 ]
    fffff88006fed60c-fffff88006fed611  6 bytes - srv!TerminateServer+60c (+0x78)
    [ 4c 8d 84 24 a0 01:00 00 00 00 00 00 ]
    fffff88006fed614-fffff88006fed619  6 bytes - srv!TerminateServer+614 (+0x08)
    [ 48 8d 94 24 90 01:00 00 00 00 00 00 ]
    fffff88006fed61c-fffff88006fed62f  20 bytes - srv!TerminateServer+61c (+0x08)
    [ 48 8b cb ff 15 1b 8d f8:00 00 00 00 00 00 00 00 ]
    fffff88006fed632-fffff88006fed639  8 bytes - srv!TerminateServer+632 (+0x16)
    [ 75 08 4c 89 a4 24 a0 01:00 00 00 00 00 00 00 00 ]
    fffff88006fed63c-fffff88006fed641  6 bytes - srv!TerminateServer+63c (+0x0a)
    [ 4c 8d 84 24 98 01:00 00 00 00 00 00 ]
    fffff88006fed644-fffff88006fed66b  40 bytes - srv!TerminateServer+644 (+0x08)
    [ 48 8d 54 24 30 48 8b cb:00 00 00 00 00 00 00 00 ]
    fffff88006fed66e-fffff88006fed679  12 bytes - srv!TerminateServer+66e (+0x2a)
    [ 49 3b cc 74 05 e8 58 b7:00 00 00 00 00 00 00 00 ]
    fffff88006fed67d-fffff88006fed696  26 bytes - srv!TerminateServer+67d (+0x0f)
    [ 33 d2 48 8b cb 4c 8b c7:00 00 00 00 00 00 00 00 ]
WARNING: !chkimg output was truncated to 50 lines. Invoke !chkimg without '-lo [num_lines]' to view  entire output.
3731 errors : !srv (fffff88006fed000-fffff88006fedfff)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  LARGE_4096

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE_4096

BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE_4096

Followup: memory_corruption
---------

Depending on the memtest report, we have to take some other decisions, as the IOStatus here is 0xc000000e (3221225486) - A device which does not exist was specified.

 

[richy92TW]

Thanks for the quick reply, I'll run memtest tonight and report back tomorrow.

What does it mean by the device does not exist?

 

[Arc]

What does it mean by the device does not exist?

It may mean many a things. The easiest meaning is a hardware virtualization software, or a remote control program. You need not to be worried for it right now. Let us know what memtest got. A failing RAM may cause any kind of issues there.

 

[richy92TW]

Okay thanks again, will update tomorrow. I'm suprised it seems to be pointing towards a RAM issue as I was getting blue screen issues before I changed the RAM. Will just have to wait for the results of memtest!

 

[richy92TW]

I hate to keep asking stupid questions but I booted memtest from a USB and get this.

It doesn't appear to be doing anything and doesn't look like the screenshot in the guide you provided. To me it looks like it's not recognising the RAM properly? But then again I've never used it before.

I think Seatools may be working now so I'll leave that running tonight instead, just in case.

Edit: Strange, memtest will boot from USB but Seatools will not.

 

[essenbe]

Go to memtest86+ download page and download the 5th one down, V 4.20 auto installer for USB Key.

 

[richy92TW]

Go to memtest86+ download page and download the 5th one down, V 4.20 auto installer for USB Key.

That's the one I downloaded and tried to run yesterday, not sure why it didn't work.