Solved BSOD - Multiple causes, most often streaming video.

[vitafemina]

Hello,
I have received the BSOD at random for about a year now. The cause varies, but mostly it involves streaming video (youtube, live news, tv shows from network's sites). Last night it crashed while the laptop was closed - I had not shut down, but left a firefox window open on AMC.com with a video [not playing] on its page.

I am not very good with computer technical know-how, but I think I have correctly used the DM Log Collector (I tried using the SF Diagnostic Tool, but was receiving the error quite a bit, even when individually clicking the buttons).

I update my computer regularly, have Service Pack 1 installed, etc. I can do basic computer tasks but need help with more complex issues, so please explain troubleshooting clearly, thank you!

 

[Thedoctor44]

You are having 0x9F bugchecks which are caused by a driver that is in a wrong power state.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80067cfa10, fffff80000b9c518, fffffa80126f7aa0}

Probably caused by : [COLOR="Blue"]pci.sys[/COLOR]

Followup: MachineOwner

The pci.sys driver is the plug and play driver for your PCI slots, the graphics card is in your PCI slots.
You also mentioned that it generally crashes when playing videos (Graphical intensive applications).

fffff880`0f205000 fffff880`0fef9000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="Red"]Tue Oct 02 19:21:13 2012 [/COLOR](506B3099)
    CheckSum:         00CD4613
    ImageSize:        00CF4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your graphics driver is very out of date, this probably explains the cause of your crashes.
Follow these instructions on how to update it.

http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html#post2740806

 

[vitafemina]

Thedoctor44, thank you for your reply. I clicked the link for 'NVIDIA Drivers - Avoid Problems' and got stuck at step 3: I have NVIDIA folders in both 'Program Files' and 'Program Files (x86)' (no NVIDIA file in the main C folder); neither location has a containing folder labeled 'Display Drivers'. The rest of the instructions seem pretty straightforward, but do you have any other suggestions as to what I need to be looking for?

The first screenshot attached is the NVIDIA folder within 'Program Files'; the second is the NVIDIA folder within 'Program Files (x86)'.

 

[Thedoctor44]

Mine is similar except mine contains the NVIDIA folder in the C drive.
You don't have to do this method but it was advised, because you are unable to do it I recommend just removing your current driver by clicking on the setup file for Nvidia and choosing the option that says 'Perform a clean installation'.
Clicking that box is a must.
Untick all boxes except for the Graphics driver, Physx and Nvidia Geforce Experience.

 

[vitafemina]

Thedoctor44, Thank you! Everything was cleanly installed and hopefully this will take care of those crashes.

 

[Thedoctor44]

That's good news.
Any more issues let me know