BSOD netio.sys

[Fatherdeath]

Seem to be getting the BSOD while doing anything, starting to think it's random.

 

[koolkat77]

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*                        Bugcheck Analysis                                    *
*                                                                             *
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SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88001af1a1d, Address of the instruction which caused the bugcheck
Arg3: fffff88007fd62a0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

Perform a Clean boot:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

• How to Change, Add, or Remove Startup Programs in Windows 7

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88001af1a1d, fffff88007fd62a0, 0}

Probably caused by : NETIO.SYS ( NETIO!CalloutStreamDataInit+1d )

Followup: MachineOwner
---------

Remove BitDefender Antivirus as testing purpose. Use Microsoft Security Essentials instead.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
• Malwarebytes: Removes malware including viruses, spyware, worms and trojans, plus it protects your computer
• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Make scans with the following:

Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

Run Disk Check on your Hard Drive for file system errors and bad sectors on it:

• How to Run Disk Check in Windows 7

Upload a screenshot of your hard disk using Crystal Disk Info:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Make a hard drive test from the hard drive manufacturers website:

• Hard Drive Diagnostic Procedure

Test your Hard Drive with SeaTools:

• How to Use SeaTools for DOS and Windows Disk Check Utility

Keep us posted.

 

[Fatherdeath]

Report from Kaspersky TDSSKiller:
privatepaste.com :: Paste ID cbd21ea0e0

Hard Drives are fine (I have ran the disk check etc)
Scanned with my AV and also scanned with Microsoft security essentials. No viruses either :s
No idea what it could be, it just started happening. (I haven't downloaded anything new etc)

 

[kma1717]

Hi FatherDeath,

I am new to this forum and am not anywhere near as experienced as these guys on here, but I found something that might be of help. One of the guys posted this website on his post, the NETIO.SYS refers to a Windows Update. The website is Driver Reference Table (DRT)

 

[koolkat77]

Have you completed the rest of the steps

 

[Fatherdeath]

I've recently installed a couple windows updates? Could this be an issue ?
And yes I've completed all the steps in the post provided. My hard drives are fine, there's no viruses either.

 

[Fatherdeath]

I just recently had a BSOD while idling on the desktop. Here is the log
I also just uninstalled all the updates I had installed recently (past 24 hours or so)
Done a system restart and hopefully things are working

 

[koolkat77]

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\SF_15-07-2014\071514-45630-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`01e51000 PsLoadedModuleList = 0xfffff800`02094890
Debug session time: Tue Jul 15 20:51:25.350 2014 (UTC + 6:00)
System Uptime: 0 days 3:26:22.928
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88001a25a1d, fffff8800924e2a0, 0}

Probably caused by : NETIO.SYS ( NETIO!CalloutStreamDataInit+1d )

Followup: MachineOwner
---------

2: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88001a25a1d, Address of the instruction which caused the bugcheck
Arg3: fffff8800924e2a0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
NETIO!CalloutStreamDataInit+1d
fffff880`01a25a1d 488b5808        mov     rbx,qword ptr [rax+8]

CONTEXT:  fffff8800924e2a0 -- (.cxr 0xfffff8800924e2a0)
rax=0000000000000000 rbx=fffff8800924eea0 rcx=fffffa800c7d1150
rdx=fffffa800cb504f0 rsi=fffff8800924ed00 rdi=0000000000000007
rip=fffff88001a25a1d rsp=fffff8800924ec80 rbp=fffffa800cb504c0
 r8=fffff8800924ed00  r9=0000000000000000 r10=0000000000000007
r11=0000000000000000 r12=fffffa800cb504c0 r13=fffff8800924ee00
r14=fffffa800cb504c0 r15=fffffa800cb504c0
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
NETIO!CalloutStreamDataInit+0x1d:
fffff880`01a25a1d 488b5808        mov     rbx,qword ptr [rax+8] ds:002b:00000000`00000008=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  bdparentalserv

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff88001a2f0d4 to fffff88001a25a1d

STACK_TEXT:  
fffff880`0924ec80 fffff880`01a2f0d4 : fffff880`0924eea0 fffff880`0924eea0 fffff880`0924f0a0 fffff880`0173c4e5 : NETIO!CalloutStreamDataInit+0x1d
fffff880`0924ecc0 fffff880`01a3ae98 : 00000000`00000000 fffff880`0924f0a0 fffff880`0924ee50 fffff880`0924eed8 : NETIO!StreamInvokeCalloutAndNormalizeAction+0x54
fffff880`0924ed60 fffff880`01a3be91 : fffffa80`0cb504c0 fffff880`0924f0a0 fffff880`0924eea0 fffff880`0924f4f0 : NETIO!StreamCalloutProcessData+0x48
fffff880`0924edb0 fffff880`01a3cee8 : fffff880`0924eea0 fffff880`0924f4f0 fffff880`0924f001 fffffa80`0cb504c0 : NETIO!StreamCalloutProcessingLoop+0xa1
fffff880`0924ee40 fffff880`01a1da2a : fffff880`0924f0a0 fffff880`01710600 00000000`00000000 fffffa80`0cb30014 : NETIO!StreamProcessCallout+0x1e8
fffff880`0924ef30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : NETIO! ?? ::FNODOBFM::`string'+0x71f2


FOLLOWUP_IP: 
NETIO!CalloutStreamDataInit+1d
fffff880`01a25a1d 488b5808        mov     rbx,qword ptr [rax+8]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  NETIO!CalloutStreamDataInit+1d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  5294760d

STACK_COMMAND:  .cxr 0xfffff8800924e2a0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_NETIO!CalloutStreamDataInit+1d

BUCKET_ID:  X64_0x3B_NETIO!CalloutStreamDataInit+1d

Followup: MachineOwner
---------

Same error, do you have BSOD's in safe mode?

Also, it does not look like you have completed all the steps.

1/ Remove BitDefender
2/ Start-up software reduction

 

[Fatherdeath]

"2/ Start-up software reduction" What do you mean? I'm uninstalling bitdefender now. While in safe mode I didn't seem to crash at all when preforming the tests.
Once I've uninstalled bitdefender what do you suggest? As I don't really want to be using my pc with out an AV!

 

[koolkat77]

Please go through post 2 carefully again.

 

[Fatherdeath]

Okay, I must have missed that! my bad :0
I'm now running with no startup programs or services (other than the microsoft services)
Will see if my PC BSOD now. Will let my pc idle for a while and see if anything happens

 

[Fatherdeath]

So after running for 6+ hours without a BSOD with nothing enabled. I enabled a couple of things and still have yet to crash. Will reinstall antivirus and see what happens.

 

[Fatherdeath]

Okay so rather than opening a new thread I thought I'd just repost in here.
The netio.sys problem stopped.
Today my I got BSOD for no reason, and I couldn't see any reason either on the actual error screen.

 

[koolkat77]

Run Disk Check on your Hard Drive for file system errors and bad sectors on it:

• How to Run Disk Check in Windows 7

Upload a screenshot of your hard disk using Crystal Disk Info:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Make a hard drive test from the hard drive manufacturers website:

• Hard Drive Diagnostic Procedure

Test your Hard Drive with SeaTools:

• How to Use SeaTools for DOS and Windows Disk Check Utility

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• RAM - Test with Memtest86+

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

   Information

Errors are sometimes found after 8 passes.

   Tip

Memtest should be done overnight.