BSOD ntoskrnl.exe+2e45f (DRIVER_POWER_STATE_FAILURE)

[wallywonka]

This started happening two months ago and has now happened three times this month. I notice my wifi/internet disconnects first, then my pc hangs up if I try to use any Windows System apps (i.e. control panel, system panel, etc..). When I try to reboot the pc it just hangs until I get the BSOD and then it'll reboot. I have attached a zip file with the last four crash dump files. I also attached a screenshot and report txt files. Any help is greatly appreciated. Thanks in advance and let me know if there is anything else I can provide for help.


Thanks,

Wally

 

[Laith]

Please follow the Blue Screen of Death (BSOD) Posting Instructions and report back.

 

[essenbe]

The dump files you submitted from this month list the causes as

 usbhub
start             end                 module name
fffff880`0528e000 fffff880`052e8000   usbhub     (pdb symbols)          c:\symcache\usbhub.pdb\7ACC879946324EA48B13386DE80EC2E61\usbhub.pdb
    Loaded symbol image file: [COLOR=red]usbhub.sys[/COLOR]
    Mapped memory image file: c:\symcache\usbhub.sys\52954DD05a000\usbhub.sys
    Image path: \SystemRoot\system32\DRIVERS\usbhub.sys
    Image name: usbhub.sys
    Timestamp:        Tue Nov 26 19:41:36 2013 (52954DD0)
    CheckSum:         0005F52B
    ImageSize:        0005A000
    File version:     6.1.7601.18328
    Product version:  6.1.7601.18328
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     usbhub.sys

Which is a Windows Update Driver
and

athrx
start             end                 module name
fffff880`04e14000 fffff880`051ae000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Sat May 05 04:59:24 2012 (4FA4F9FC)
    CheckSum:         00375056
    ImageSize:        0039A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Which is your Atheros network adapter driver

See your manufacturer's Web site for your computer and see if you can get an updated driver for it. Also make sure all of your windows updates are current and be sure to run the BSOD posting instructions.
Also, please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

 

[wallywonka]

Thank you essenbe for your response. The usbhub.sys is a new one I was unaware of. I ran the sfc /scannow three times yesterday and all checked out ok. I unchecked the "Allow the computer to turn off this device to save power" for the Atheros Driver (I read in other threads). Not sure if this going to help or not. Every check I've done thru Acer, Windows, Atheros, etc.. indicates that my drivers are up-to-date. I don't believe it though. I have attached a DM Log File and a SF Log file (both zipped). Sorry I didn't follow that protocol before. I am a civil engineer with no tech support and am very busy, but protocol is protocol. Thanks again in advance for the help. Truly Appreciated!

 

[essenbe]

It's not a problem about protocol, it's that it provides us with the info to help us determine the problems you are having. I am noticing that you are having quite a few errors in your AutoCAD program. You may want to see if there are any updated drivers for it. Also in the files you uploaded today there were no dump files like you uploaded yesterday. Did you delete the files or move them? If you are using any disk cleanup programs, most of them will delete windows error reporting files by default. If you have used any, please don't delete any error reporting files.

Also, please make sure your computer is configured to create Small Memory Dumps. This will tell you how,
http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html and please check in C:/windows for a folder named Minidump. If there is not one or you deleted it, please create one there. You should have a C:/Windows/Minidump folder there to put the dump files in.

 

[wallywonka]

I'm sorry I haven't gotten back to this. I really appreciate the help I have received so far. I'm not sure what has happened, but now when I get the same symptoms the machine doesn't crash and get the usual BSOD. Instead it just hangs when trying to shut the machine down or restart. I can let it sit for a few hours in an apparent loop at the shutdown screen but no bsod so I have to do a hard re-boot. The only difference is I now have the machine hard wired to the router instead of using wireless. (see my original post above). I also notice that my processor keeps maxing out and things get sketchy...that's how I know what's getting ready to happen. I'm not sure what to do at this point or how to get the proper files to upload here since I don't get the BSOD. Thanks again in advance for any and all help.

Happy New Years and Cheers!

 

[essenbe]

Happy New Year to you too. Please post http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

Please run these programs

Scan with Kaspersky TDSSKiller:
http://support.kaspersky.com/viruses/disinfection/5350#block1
Anti-rootkit utility TDSSKiller

ESET online scanner:
Free Virus Scan | Online Virus Scanner from ESET
Free Online Virus Scanner | ESET

What type of autodesk programs are you running. Don't most of those programs require a lot more CPU usage than most?

   Warning

Be sure to create a System Restore point before proceeding further http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

What is Driver Verifier:
It puts stress on the drivers, and tries to make the faulty driver crash the computer. It is designed this way, to attempt to trap the offending driver.

What you will notice:
It will tend to make the computer rather slow and sluggish because the drivers are being stressed.

   Warning

Before enabling DV, make sure you have created a system restore point before enabling Driver Verifier. make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[wallywonka]

I had a hard time getting into Windows this morning. I uninstalled two versions of autocad over the weekend hoping that might help some. I was wrong. I am currently using Autocad 2015 Basic. Whatever is going on is severely cpu intensive. I've been using autocad since the early 90's and have never had this many problems...if that is even what it is. I ran the SF Diag Tool and the DM Log Collector. Hopefully there is something useful in the data that you can find. I noticed that there is no dump file...not sure what happened. Thanks again and I hope to hear back from you soon.

 

[essenbe]

You show an error today for WSCommCntr4.exe. There are no dump files in your uploaded files.

 

[essenbe]

Do you still have driver verifier running?

 

[wallywonka]

No. I turned it off right before I sent those files earlier today.

 

[essenbe]

I just wanted to be sure.

 

[wallywonka]

I just wanted to check in and let you know I think I may have solved the problem...at least for now. After the last incident with the WSCommCntr4.exe crash, I searched Autodesk for problems/solutions with that executable and discovered a workaround. Since following the steps outlined in the link below, I have not had any problems with my cpu maxing out or crashes. I would like to give it another two or three weeks just to see before I mark this as solved.

Here is the link to the Autodesk Fix for the WSCommcntr4.exe:
WSCommcntr4.exe causes AutoCAD to become unresponsive | AutoCAD | Autodesk Knowledge Network

Thanks again for all your help!

 

[essenbe]

Great, I'm glad you have it working. Well done. Once you have determined that your problem is resolved, please mark this thread as solved. Congratulations on a good job.

 

[wallywonka]

Well, I thought the problem had been solved since it's been over 6 months with no issues. I started getting the exact same warning signs that the BSOD was on its way. Maybe it's something different this time. I ran the dm log collector and attaching the files. Had to be on a Monday.....smh..

Thanks in advance for any and all help.

VR,
Kyle

 

[essenbe]

hello, glad to hear from you again. Just not in the BSOD section. I checked your error reports and it seems you have a few ACAD errors, which I am sure you know is your AutoCAD, but you have had quite a few of the WSCommcntr4.exe errors.

This dump file says this

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007d55440, Physical Device Object of the stack
Arg3: fffff80000b9a3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa800acb5bd0, The blocked IRP

DRVPOWERSTATE_SUBCODE:  3
IRP_ADDRESS: fffffa800acb5bd0
DEVICE_OBJECT: fffffa8007a65030
DRIVER_OBJECT: fffffa8007db4cb0
IMAGE_NAME:  btfilter.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4f67e4fe
[COLOR=red]MODULE_NAME: btfilter[/COLOR]
[COLOR=red]FAULTING_MODULE: fffff8800642c000 btfilter[/COLOR]

That is the Atheros Bluetooth Driver

Also listed was

fffff800`00b9a868  fffff880`04eb61dfUnable to load image athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
***[COLOR=red] ERROR: Module load completed but symbols could not be loaded for athrx.sys[/COLOR]
 athrx+0x841df

Which should be expected and

fffff800`00b9a510  fffff880`04aa5c8c*** WARNING: Unable to verify timestamp for vpchbus.sys
*** [COLOR=red]ERROR: Module load completed but symbols could not be loaded for vpchbus.sys[/COLOR]
 vpchbus+0xcc8c

That is your Virtual PC Host Bus Driver (Microsoft Virtual PC)