BSOD ntoskrnl.exe+7cc40

cyclone3211

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Have received this BSOD several times while the machine has been in Sleep Mode. Normal operation is to turn the monitor off and put the computer into that mode during the night. The BSOD is the normal DRIVER_POWER_STATE_FAILURE ntoskrnl.exe caused by address ntoskrnl.exe+7cc40.

Desktop Computer less than a year old. OEM version of Win7 Pro 64-bit pre-installed at time of purchase. Just updated computer info for this machine.,


Uploaded Health Report.html and a Windows_NT6_BSOD_v3.03_jcgriff2_.exe.zip. Did not see the Health Report upload so I redid it as a zip file.


If I missed anything, please let me know. Really do appreciate your help to resolve this. Have not had a BSOD at any other time than at Sleep Mode to the best of my knowledge.

The 031712-109263-01 is the zip of my minidump file on the day of the event.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
iBUYPOWER Paladin F725
OS
Microsoft Windows 7 Professional 64-bit Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz
Motherboard
ASUSTeK Computer INC. P6X58D-E
Memory
12.00 GB
Graphics Card(s)
AMD Radeon HD 6870 - 1GB - HIS Fan Turbo - Core: 920MHz - Si
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Monitor(s) Displays
Samsung SyncMaste 2494HM
Screen Resolution
1920x1080
Hard Drives
WDC WD5000AAKS-00V1A0 ATA Device
WDC WD50 00AAKX-001CA0 SCSI Disk Device
WDC WD50 00AAKX-001CA0 SCSI Disk Device
PSU
700 Watt -- Standard
Case
CoolerMaster HAF 932 Full Tower Gaming Case - Black
Cooling
Liquid CPU Cooling System [SOCKET-1366] - Enermax Silent Hig
Keyboard
MS keyboard 6000
Mouse
MS wireless laser 6000
Internet Speed
Brighthouse Cable Turbo 15 Mb Service
Other Info
Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
2 DVD writer disk drives
1 Blu-ray BWU 500S writer
You uploaded the application instead of the data.


Try this method.




We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Sorry I thought that I had sent it..............I just took the .dmp and zip it. I could not open the file and just moved it and did the zip. Did I do the correctly?
 

My Computer

Computer Manufacturer/Model Number
iBUYPOWER Paladin F725
OS
Microsoft Windows 7 Professional 64-bit Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz
Motherboard
ASUSTeK Computer INC. P6X58D-E
Memory
12.00 GB
Graphics Card(s)
AMD Radeon HD 6870 - 1GB - HIS Fan Turbo - Core: 920MHz - Si
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Monitor(s) Displays
Samsung SyncMaste 2494HM
Screen Resolution
1920x1080
Hard Drives
WDC WD5000AAKS-00V1A0 ATA Device
WDC WD50 00AAKX-001CA0 SCSI Disk Device
WDC WD50 00AAKX-001CA0 SCSI Disk Device
PSU
700 Watt -- Standard
Case
CoolerMaster HAF 932 Full Tower Gaming Case - Black
Cooling
Liquid CPU Cooling System [SOCKET-1366] - Enermax Silent Hig
Keyboard
MS keyboard 6000
Mouse
MS wireless laser 6000
Internet Speed
Brighthouse Cable Turbo 15 Mb Service
Other Info
Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
2 DVD writer disk drives
1 Blu-ray BWU 500S writer

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Eliminated Norton and installed MSES. Still was unable to actually open the DMP file. Did you get the correct file this time?
 

My Computer

Computer Manufacturer/Model Number
iBUYPOWER Paladin F725
OS
Microsoft Windows 7 Professional 64-bit Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz
Motherboard
ASUSTeK Computer INC. P6X58D-E
Memory
12.00 GB
Graphics Card(s)
AMD Radeon HD 6870 - 1GB - HIS Fan Turbo - Core: 920MHz - Si
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Monitor(s) Displays
Samsung SyncMaste 2494HM
Screen Resolution
1920x1080
Hard Drives
WDC WD5000AAKS-00V1A0 ATA Device
WDC WD50 00AAKX-001CA0 SCSI Disk Device
WDC WD50 00AAKX-001CA0 SCSI Disk Device
PSU
700 Watt -- Standard
Case
CoolerMaster HAF 932 Full Tower Gaming Case - Black
Cooling
Liquid CPU Cooling System [SOCKET-1366] - Enermax Silent Hig
Keyboard
MS keyboard 6000
Mouse
MS wireless laser 6000
Internet Speed
Brighthouse Cable Turbo 15 Mb Service
Other Info
Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
2 DVD writer disk drives
1 Blu-ray BWU 500S writer
Eliminated Norton and installed MSES. Still was unable to actually open the DMP file. Did you get the correct file this time?

Y0ou dont "open" the dmp file. It is read by specialized software.
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Thank you................just wanted to be sure that I sent the correct item
 

My Computer

Computer Manufacturer/Model Number
iBUYPOWER Paladin F725
OS
Microsoft Windows 7 Professional 64-bit Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz
Motherboard
ASUSTeK Computer INC. P6X58D-E
Memory
12.00 GB
Graphics Card(s)
AMD Radeon HD 6870 - 1GB - HIS Fan Turbo - Core: 920MHz - Si
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Monitor(s) Displays
Samsung SyncMaste 2494HM
Screen Resolution
1920x1080
Hard Drives
WDC WD5000AAKS-00V1A0 ATA Device
WDC WD50 00AAKX-001CA0 SCSI Disk Device
WDC WD50 00AAKX-001CA0 SCSI Disk Device
PSU
700 Watt -- Standard
Case
CoolerMaster HAF 932 Full Tower Gaming Case - Black
Cooling
Liquid CPU Cooling System [SOCKET-1366] - Enermax Silent Hig
Keyboard
MS keyboard 6000
Mouse
MS wireless laser 6000
Internet Speed
Brighthouse Cable Turbo 15 Mb Service
Other Info
Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
2 DVD writer disk drives
1 Blu-ray BWU 500S writer
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