BSOD on a 2 day old install!

[Jonathan_King]

Install these JMicron card reader drivers: ftp://driver.jmicron.com.tw/jmb38x/X...00.50_WHQL.zip

Your Microsoft keyboard drivers are old too; uninstall the software, in Programs and Features, and then go to Device Mangager > Keyboards, and uninstall the drivers for the keyboard. Reboot, and just use the generic drivers Windows automatically installs.

Uninstall Everest:

kerneld.amd64 Wed Dec 24 08:50:50 2008 (49523E3A)

...Summary of the Dumps:

[FONT=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Oct 29 09:58:59.056 2010 (UTC - 4:00)
System Uptime: 0 days 0:10:10.274
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/FONT]

 

[Jonathan_King]

What were the results of the Memory Test? You did use Memtest86, not the Windows memory diagnostic, right?

Enable driver verifier: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Oct 31 11:08:34.199 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:02.416
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨[/font]

 

[SoupFlies]

Not one failure from 2+ runs. You told me to use memtest86 *I would have anyhow* I already have driver verifier on.

 

[Jonathan_King]

Check the status of Verifier. Open a command prompt, and enter verifier /query.

 

[SoupFlies]

doing that did nothing so i followed instructions to enable verifier. on boot i had to run startup repair and opted out on system restore. it sat for a long time and finally said it couldnt repair. so i rebooted and allowed system restore. this time it worked. I am unsure of the course of action to take now

 

[Jonathan_King]

Try enabling Verifier again:

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[SoupFlies]

Yet again startup restore that requires a system restore to work properly.

 

[Jonathan_King]

I have a bad internet connection ATM, so I can't go digging through the thread too well, but here are some hardware tests.

Run the ones you haven't already, and let us know the results.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html
HD Diagnostic
Test your temps: SpeedFan - Access temperature sensor in your computer
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

 

[SoupFlies]

All tests have been passed and have had no issues running, I even stepped some of them up and had no issues at all with temp or anything. My GPU loves staying cold it seems

 

[Jonathan_King]

Well I must confess I lost track of the original problem, and forgot when these BSODs occur.

We have tried just about everything from the software end, now I believe this is most likely a firmware or battery problem.

I know you didn't want to have to return it, but I suggest that you do just that. I suspect either the battery or motherboard is bad, most likely the battery.

 

[SoupFlies]

Just as a refresher my problem is BSODS only occur when the laptop is not plugged into the ac.
Firmware is BIOS correct? I would love to update my bios, but I have no clue how to go about finding the newest version so that this would be fixed, I used the hp one but that was dirt old. like 2008 or something.

 

[Jonathan_King]

Firmware is BIOS on the device itself, as opposed to software, like drivers.

Drivers are a type of BIOS, just to clarify. We don't hear this very often though; BIOS is usually just used for the system BIOS; the BIOS chip on the motherboard.

Your BIOS is dated 10/5/2010. I'm not sure whether that means May 10, 2010, or October 5, 2010.

What is the exact model of your computer? There are many Pavillion DV7s. Here's the page: Product search results

Updating your BIOS may help, and in any case, it's worth a shot.

 

[SoupFlies]

hp pavilion dv7-3080us

 

[Jonathan_King]

It looks like you're in luck with your BIOS update. There is a new one for you, which I recommend you install.

WinFlash for HP Notebook System BIOS (for Notebooks with Intel Processors) HP Pavilion dv7-3080us Entertainment Notebook PC - HP Customer Care (United States - English)