Solved BSOD on a nearly new computer

[nickbuchanan]

Yes, got the D15, it does have the metal clips but if I do that the case will not shut unless I cut the case, not sure I am going to do that!

 

[essenbe]

Ok, you're temps are much better now anyway. Just run it with one fan will be fine.

 

[nickbuchanan]

I managed to get the second fan in
the case I have opens just enough for the 2'nd fan
temps have never reached 50c so very much better.
anyway, I have had my 1'st BSOD since the reinstall
Computer was woken up, firefox crashed and then the BSOD
I would be more than gratefull you guys take a look when ever you get a chance.
Many thanks

 

[essenbe]

Nick, here is what I can get out of the Dump. When Boozad comes on, maybe he can get more out of it.

[COLOR=red]MEMORY_MANAGEMENT (1a)[/COLOR]
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
 contains the address of the PFN for the corrupted page table page.
 On a 32 bit OS, parameter 2 contains a pointer to the number of used
 PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa800a7ffe80
Arg3: 000000000000ffff
Arg4: 0000000000000000
Debugging Details:
------------------

BUGCHECK_STR:  0x1a_41790
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
[COLOR=red]PROCESS_NAME:  firefox.exe[/COLOR]

Please make sure your Windows Updates are current. You have been getting some error reports from Firefox and from Windows Media Player, which there is no reason for, that I know of.

Just for a test, uninstall Firefox and use another browser for the time being as a test. I know you have run Memtest86+, but we may end up having to run it again, just not right now. Again, if you have any Gigabyte Utilities installed, uninstall all of them.

 

[nickbuchanan]

Thanks essenbe, not sure if I have any utilities on my machine, a least there is nothing to uninstall in the program and features folder. I do not want to put Google on so do you recommend any other browser?
Windows was not up to date, it needed about 30 updates most to do with office 2007.

 

[Boozad]

I'll take a look later when I'm at the PC. For a browser Nick I'd recommend Firefox, I've been using it for years with no issues.

 

[essenbe]

Just keep Firefox for now, Nick. Let Boozad take a look when he gets time.

 

[Boozad]

Right, here's what I can glean from this. A page table page has become corrupt going on the first parameter.

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
    contains the address of the PFN for the corrupted page table page.
    On a 32 bit OS, parameter 2 contains a pointer to the number of used
    PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa800a7ffe80
Arg3: 000000000000ffff
Arg4: 0000000000000000

Looking at the stack it seems a user-mode APC is causing the problem:

fffff880`0c6d17e8  fffff800`03552166 nt!PspExitThread+0x56a
fffff880`0c6d17f0  fffff8a0`01f0da00
fffff880`0c6d17f8  fffff880`0c6d1ae0
fffff880`0c6d1800  fffffa80`0cf5aab0
fffff880`0c6d1808  fffffa80`0cf5aab0
fffff880`0c6d1810  fffff800`033fde80 nt!KiInitialPCR+0x180
fffff880`0c6d1818  00000000`00000002
fffff880`0c6d1820  fffffa80`1022d2a0
fffff880`0c6d1828  fffff800`03412580 nt!NonPagedPoolDescriptor
fffff880`0c6d1830  fffffa80`0cf5aab0
fffff880`0c6d1838  fffff800`033b5501 nt!ExFreePoolWithTag+0x411
fffff880`0c6d1840  00000006`00300008
fffff880`0c6d1848  fffffa80`11ea1c30
fffff880`0c6d1850  00000000`00000000
fffff880`0c6d1858  00000000`00000001
fffff880`0c6d1860  00000000`00000100
fffff880`0c6d1868  01d0ae6e`1d42eeb7
fffff880`0c6d1870  fffffa80`1022d400
fffff880`0c6d1878  fffffa80`11790e60
fffff880`0c6d1880  fffff8a0`0465d620
fffff880`0c6d1888  fffff8a0`0102d790
fffff880`0c6d1890  00000000`00000000
fffff880`0c6d1898  00000000`00000000
fffff880`0c6d18a0  00060030`00010002
fffff880`0c6d18a8  00000000`00000000
fffff880`0c6d18b0  fffff880`0c6d1ae0
fffff880`0c6d18b8  fffffa80`1022d2a0
fffff880`0c6d18c0  00000000`1438fd01
fffff880`0c6d18c8  00000000`00000001
fffff880`0c6d18d0  fffffa80`0cf5ab10
fffff880`0c6d18d8  fffffa80`0cf5ab00
fffff880`0c6d18e0  00000000`00000001
fffff880`0c6d18e8  fffff800`03537ecd nt!PsExitSpecialApc+0x1d
fffff880`0c6d18f0  00000000`00000001
fffff880`0c6d18f8  00000000`00000001
fffff880`0c6d1900  00000000`ffecc000
fffff880`0c6d1908  fffffa80`0d138060
fffff880`0c6d1910  fffffa80`0cf5aab0
fffff880`0c6d1918  fffff800`032720da nt!KiDeliverApc+0x2ca
fffff880`0c6d1920  00000000`00000100
fffff880`0c6d1928  fffffa80`0cf5ab70
fffff880`0c6d1930  00000000`00000001
fffff880`0c6d1938  fffff800`0328280d nt!KiCommitThreadWait+0x3dd
fffff880`0c6d1940  fffff880`0c6d19b8
fffff880`0c6d1948  00000000`00000000
fffff880`0c6d1950  fffffa80`11ea1c40
fffff880`0c6d1958  00000000`00000001
fffff880`0c6d1960  00000000`75242450
fffff880`0c6d1968  00000000`1438ec10
fffff880`0c6d1970  00000000`1438fd20
fffff880`0c6d1978  00000000`ffecc000
fffff880`0c6d1980  00000000`00000000
fffff880`0c6d1988  00000000`00001090
fffff880`0c6d1990  fffff880`0c6d1b60
fffff880`0c6d1998  fffff800`03272420 nt!KiInitiateUserApc+0x70

The Used Page Table Entries reference count has dropped below zero.

6: kd> dt nt!_MMPFN fffffa800a7ffe80
   +0x000 u1               : <unnamed-tag>
   +0x008 u2               : <unnamed-tag>
   +0x010 PteAddress       : 0xfffff6fb`40000270 _MMPTE
   +0x010 VolatilePteAddress : 0xfffff6fb`40000270 Void
   +0x010 Lock             : 0n1073742448
   +0x010 PteLong          : 0xfffff6fb`40000270
   +0x018 u3               : <unnamed-tag>
   +0x01c [COLOR=Red]UsedPageTableEntries : 0xffff[/COLOR]
   +0x01e VaType           : 0 ''
   +0x01f ViewCount        : 0 ''
   +0x020 OriginalPte      : _MMPTE
   +0x020 AweReferenceCount : 0n128
   +0x028 u4               : <unnamed-tag>

I think Driver Verifier is in order again.

Nick, can I ask what form of installation media you're using? 0x1As can be (in exceptional cases) down to a problem with the Windows kernel. From what I've seen it's rare but I'm just wondering if that media could possibly be corrupt.

 

[nickbuchanan]

If you mean for windows7 ? then i use the disc supplied with the pc.
I have a second windows 7 disc, I have just bought my son a new pc as well.
I will leave firefox and start the driver verifier again
Thanks guy's

 

[nickbuchanan]

This is the 1'st BSOD since I turned on driver verifier Boozad!

 

[Boozad]

Quick question (I'm looking at the dump file now but will need to do some research I think), do you have sleep or hibernate enabled? The dump is blaming the nVidia driver and memory corruption is being mentioned again. I'm wondering if it's VRAM that's causing the memory issues...

BugCheck 3B, {c0000005, fffff800033bb157, fffff8800c1bc1d0, 0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!DMMVIDPNTARGET::DMMVIDPNTARGET+1d4 )

fffff880`0c1bcbb0 fffff880`02c22f1c : 00000000`00000003 fffff8a0`0c8b7e70 fffff8a0`02770748 00000000`00000000 : nt!ExAllocatePoolWithTag+0x537
fffff880`0c1bcca0 fffff880`02c227e0 : fffff8a0`00000798 fffff8a0`018d1840 fffff8a0`02770738 00000000`000007ff : dxgkrnl!DMMVIDPNTARGET::DMMVIDPNTARGET+0x1d4
fffff880`0c1bcce0 fffff880`02cd13ed : 0000075f`00000798 fffff8a0`02770730 00000000`00000000 fffff8a0`018d1840 : dxgkrnl!Set<DMMVIDPNTARGET>::Set<DMMVIDPNTARGET>+0xdc
fffff880`0c1bcd20 fffff880`02cb6d4f : fffff880`00000798 00000000`00000002 fffff980`017f8d30 00000000`000007ff : dxgkrnl!DMMVIDPN::DMMVIDPN+0x2e5
fffff880`0c1bcdd0 fffff880`02cb4401 : fffff8a0`ffffd98a fffff8a0`0101a460 fffff980`253c8df0 00000000`00000000 : dxgkrnl!DmmCommitVidPn+0x28f
fffff880`0c1bcf10 fffff880`02cb123f : fffff880`02cf10ae 00000000`00000000 00000000`00000000 fffffa80`0cab0cf0 : dxgkrnl!VIDPN_MGR::RestorePresentPathToActiveVidPn+0x6d5
fffff880`0c1bd400 fffff880`02cf15cd : fffffa80`0cab0dd0 00000000`00000001 00000000`014a014a 00000000`00043c28 : dxgkrnl!VIDPN_MGR::_MonitorEventHandler+0x547
fffff880`0c1bd460 fffff880`02cf1117 : 00000000`ffffffff 00000000`00000001 fffffa80`0cab0d98 00000000`00000000 : dxgkrnl!MONITOR_MGR::_IssueMonitorEvent+0x135
fffff880`0c1bd4c0 fffff880`02cf0df1 : 00000000`00000000 fffff880`02c401bc 00000000`00000001 00000000`00010297 : dxgkrnl!MONITOR_MGR::_EnableDisableMonitorInternal+0x303
fffff880`0c1bd530 fffff880`02cec833 : fffffa80`1205c000 00000000`00000001 00000000`00000001 00000000`00000000 : dxgkrnl!MONITOR_MGR::_EnableDisableMonitor+0x165
fffff880`0c1bd5a0 fffff880`02ca4404 : 00000000`00000000 00000000`00000000 00000000`fffffb12 fffffa80`00000000 : dxgkrnl!MonitorEnableDisableMonitor+0x173
fffff880`0c1bd5e0 fffff880`02c94e41 : fffffa80`11fc2b90 fffff980`1bae0ee0 fffffa80`11fc2b90 fffffa80`11fc2ce0 : dxgkrnl!DpiGdoDispatchInternalIoctl+0x99c
fffff880`0c1bd6e0 fffff880`04a24bbc : fffff980`1bae0ee0 fffff980`1bae0ee0 fffff980`1bae0fb0 00000000`00000000 : dxgkrnl!DpiDispatchInternalIoctl+0xb9
fffff880`0c1bd730 fffff980`1bae0ee0 : fffff980`1bae0ee0 fffff980`1bae0fb0 00000000`00000000 00000000`00000001 : nvlddmkm+0x159bbc
fffff880`0c1bd738 fffff980`1bae0ee0 : fffff980`1bae0fb0 00000000`00000000 00000000`00000001 fffffa80`11fc2b90 : 0xfffff980`1bae0ee0
fffff880`0c1bd740 fffff980`1bae0fb0 : 00000000`00000000 00000000`00000001 fffffa80`11fc2b90 fffff980`1bae0ee0 : 0xfffff980`1bae0ee0
fffff880`0c1bd748 00000000`00000000 : 00000000`00000001 fffffa80`11fc2b90 fffff980`1bae0ee0 fffff880`04a24aa6 : 0xfffff980`1bae0fb0

 

[nickbuchanan]

Yes mate I have sleep mode on after 15 minutes. Do you want it turning off?

 

[Boozad]

Yes please mate, then disable DV and see how it goes.

 

[nickbuchanan]

Well nearly 3 weeks have passed with no BSOD so with that I want to thank you Boozad for your invaluable help and advise.
Also essenbe for your input, my computer is now alot cooler with the d15 inside it!
With that I am going to mark this problem solved.
Many thanks again Boozad you are a great asset to this great forum!
with the kindest regards.
Nick

 

[essenbe]

Great to hear. Glad you have it running well.

 

[Boozad]

Nick I'm really glad to hear all is well. I couldn't have got you through without essenbe's help (he taught me a lot, I'm just a Padawan) but at least we got there eventually. If you ever have any more issues be sure to let us know, we'll be here. Thanks for working with us, it's a pleasure to help you out mate.

 

[nickbuchanan]

Thank fully guys no BSOD to tell!!
Today for some reason when I load a flight into microsoft flight simulator I get informed a fatal error has occured and fsx will close.
It has been working flawlessly untill I installed the latest windows update today.
I have uploaded the dump file, not sure if it tell anything, but would be most gratefull if it could be looked at to see if anything is there!

P.S. Sorry I know I should probably of posted this in a different section, but was no sure where to post it!!
Many thanks

 

[essenbe]

Nope, you posted it in the right place. As long as you are getting BSODs, this is the place.

 

[essenbe]

Still no dump files, but I do see several error reports for today. They all show your game crashing and a Intel Graphics driver causing it.

 

[nickbuchanan]

Still no dump files, but I do see several error reports for today. They all show your game crashing and a Intel Graphics driver causing it.

Thanks essenbe, it never caused a BSOD it just crashed the game, I will look into changing the driver on the hd4600 intel graphics.