BSOD on my comp

[Krabban]

Basic Information
- x64 Bit.
- Windows 7 profesional
- Full Retail (As in I bought the OS and installed it myself. *just making sure*)
- It´s around ½year old computer.

The computer have struggled from the begining I got it. First of I get bluescreens all the time and the guy that builded it changed ram memorys. It went better after that. But I now get random bluescreens it can happen when I play games or if I´m just browsing the net. totaly randome. Just befor I get the BSOD it´s like horisontinel color stripes all over the screen. So I think it can be somthing with my graphiccard? I have updated drivers several times and formated my computer and updated every driver posible (I think)

I have no idea what to do. Plz help me =) And hope I did right with the rar file!

 

[Krabban]

bump

 

[Jonathan_King]

Welcome!

I have 3 suggestions.

First, remove AVG with this tool: http://download.avg.com/filedir/util/avg_arv_sup_____.dir/avgremoverx64.exe

Replace it with MSE: http://www.microsoft.com/security_essentials

 

[Krabban]

I did tryed that yesturday and havent got a singel BSOD yet =) but just a question, you said 3 suggestions but I can only se one, are you edit later or you just forgot? Thx for the help Anyway =)

 

[Krabban]

Just got another bluescreen when msn stopped working...

 

[Jonathan_King]

Just got another bluescreen when msn stopped working...

Many apologies, that was typed at 1:45 AM, way past my normal bedtime! I believe I fell asleep at my keyboard a few minutes after posting that. I didn't even post the log.

Here are the rest of my suggestions:

2) Remove Norton with this tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Install MSE as a replacement: http://www.microsoft.com/security_essentials

3) I see you have Daemon Tools installed, which uses a high-risk driver SPTD.sys. Please remove Deamon Tools, and then remove SPTD with this tool: http://www.duplexsecure.com/download/SPTDinst-v174-x64.exe

4) Install this Realtek driver: Realtek

And for the logs.

...Summary of the Dumps:

[FONT=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Sep 11 00:13:51.705 2010 (UTC - 4:00)
System Uptime: 0 days 1:59:18.798
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : srv.sys ( srv!ComputeAvgQueueDepth+82 )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 10 22:13:48.413 2010 (UTC - 4:00)
System Uptime: 0 days 5:20:36.506
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Sep 12 06:25:34.324 2010 (UTC - 4:00)
System Uptime: 0 days 18:26:44.615
BugCheck 1A, {403, fffff680000252c0, fe200000b2c28847, effff680000252c0}
Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )
BUGCHECK_STR:  0x1a_403
PROCESS_NAME:  msnmsgr.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/FONT]

 

[Krabban]

I don´t rly understand what norton have to do with it? I have payed for it so would like to still have it... But after I did what you said I get more bSOD´s then befor. Almost 1 every hour. Do I rly need to change to mse to stop it?

 

[Jonathan_King]

I still see Norton installed, so please remove that.

Norton is a good program, but it is famous for causing BSODs. Tell you what, remove it completely for now, and if the BSODs stop, you can try installing it again.

...Summary of the Dumps:

[FONT=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Sep 14 07:32:16.335 2010 (UTC - 4:00)
System Uptime: 0 days 0:58:00.428
BugCheck 3B, {c0000005, fffff80002ce414b, fffff88007894f40, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiInsertTimerTable+13b )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Sep 14 06:33:33.408 2010 (UTC - 4:00)
System Uptime: 0 days 0:23:12.500
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/FONT]

We may want to investigate this later:

OVERLAPPED_MODULE: Address regions for 'BHDrvx64' and 'BHDrvx64.sys' overlap

 

[Krabban]

Still getting blue screens like every hour.

 

[Jonathan_King]

I still see Norton drivers in RAM:

ENG64.SYS    Thu Jul 01 14:11:13 2010
EX64.SYS     Thu Jul 01 14:19:15 2010
SYMDS64.SYS  Mon Aug 17 19:35:30 2009
SYMEFA64.SYS Wed Apr 21 17:47:39 2010
SYMEVENT64x86.SYS Thu Aug 13 18:28:21 2009 
SYMTDIV.SYS  Tue May 04 00:38:27 2010

Try running this tool again: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

Remember, if the crashes do not stop after this, you can reinstall it when we finally get them figured out.

At least for now, install MSE: http://www.microsoft.com/security_essentials

OVERLAPPED_MODULE: Address regions for 'IDSvia64' and 'IDSvia64.sys' overlap

OVERLAPPED_MODULE: Address regions for 'BHDrvx64' and 'BHDrvx64.sys' overlap

Do you have a friend who would be willing to lend you his video card to test out?

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Sep 18 04:39:08.790 2010 (UTC - 4:00)
System Uptime: 0 days 0:49:21.883
BugCheck A, {fffffa80072a8010, 2, 1, fffff80002d91ab7}
Probably caused by : memory_corruption ( nt!MiReleaseConfirmedPageFileSpace+87 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  Wow.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Sep 18 03:33:43.913 2010 (UTC - 4:00)
System Uptime: 0 days 0:05:20.005
BugCheck 3B, {c0000005, fffff88004aa6a23, fffff880079b9b50, 0}
Probably caused by : atikmdag.sys ( atikmdag+60a23 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Wow.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 13:05:56.908 2010 (UTC - 4:00)
System Uptime: 0 days 0:28:24.000
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )
BUGCHECK_STR:  0x1E_0
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[Krabban]

I am using MSE, and I did use that tool. did it again now. Don´t think I have some1 that can lend me a graphic card... But at some points I have got a msg that the video card drivers have stoped working. Not so many times but it have hapend

 

[Jonathan_King]

Remove your current ATI with Driver Sweeper: Guru3D - Driver Sweeper

Then install these ones: ATI Radeon

You'll want Individual Catalyst Components- Display driver.

Here is a direct link, it may or may not work: https://a248.e.akamai.net/f/674/9206/0/www2.ati.com/drivers/10-9_vista64_win7_64_dd.exe

 

[Krabban]

Did that and dident get a blue screen all day yesturday. Started the computer today and got a BSOD pretty mutch right away.

 

[Jonathan_King]

It may be time to get your video card tested by a computer shop. You can also see if you can return that video card and get a new one.

Try this too: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Sep 19 03:33:51.228 2010 (UTC - 4:00)
System Uptime: 0 days 2:59:17.560
BugCheck A, {ffffea8005f7a830, 2, 0, fffff80002c93cd0}
Probably caused by : memory_corruption ( nt!MiRestoreTransitionPte+c4 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  crc32.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[Krabban]

How long should I test it? I have tested it for 20 minutes now and I´m on stable 80 c does it ever end? and how do I c if it have went well or not?

Just want to tell you that I´m very thankfull for all your time and I´m very happy that you are trying to help me =)

 

[Jonathan_King]

If you're not seeing artifacts, the test looks good, and you can stop it now.

You still should get it replaced or tested out by a shop though.

 

[Krabban]

Tested another graphic card, a radeon hd 5770 and just got a blue screen. Here´s the report

 

[Jonathan_King]

Drivers look good, let's test more hardware.

For RAM: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

What PSU are you using?

Test for heat and CPU issues: http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

 

[Krabban]

When I tested my ram I did 16 pass. But I got 1 fail.

Tst 8
Pass 2
Failing address: 00024525604 - 581,1MB
Good: d7379e57
Baad: c7379e57
err- bits 10000000
count chan 1

 

[Krabban]

I have also tested my cpu now for about 13 hours and I don´t think anything is wrong. Posting a picture of it.