BSOD on standby

[shinsaber]

Hi

My lap was on when I left it there to pick up my friend. After I came back, it was just restarted and logged a minidump file

Anyone can help me to analyze this?

 

[BorisTheAnimal]

Heyo shinsaber.

One BSOD pointed out RtkBtfilter.sys which is a Realtek Bluetooth driver(source) and I would recommend that you see if there are updates available for the Bluetooth driver.

Another BSOD complained both about the RtkBtfilter.sys and about usbhub.sys(source) which would mean that there is somekind of issue with the USB controller, I couldn't find the support page for your laptop but if you have the serial number for the laptop it would help a lot.

Cheers, Boris

 

[shinsaber]

Heyo shinsaber.

One BSOD pointed out RtkBtfilter.sys which is a Realtek Bluetooth driver(source) and I would recommend that you see if there are updates available for the Bluetooth driver.

Another BSOD complained both about the RtkBtfilter.sys and about usbhub.sys(source) which would mean that there is somekind of issue with the USB controller, I couldn't find the support page for your laptop but if you have the serial number for the laptop it would help a lot.

Cheers, Boris

I'm using Sager NP7352 (Clevo W350ST). Actually, I just upgraded my drivers few days ago.

Sager Custom Laptops

 

[BorisTheAnimal]

Hi sorry for the late reply but which drivers did you update and how far apart are the crashes?

 

[shinsaber]

Hi sorry for the late reply but which drivers did you update and how far apart are the crashes?

Tried to reply yesterday but 4r refuse to public my post

Anyway, I updated the Bluetooth and USB 3.0 drivers. The crash was 7 days ago.

 

[BorisTheAnimal]

I would recommend that you roll-back those drivers.

And I noticed that the USB3 driver version text is in red text and I'm wondering if that it means that it is a beta version of the driver, and that might cause some problems but then again the Bluetooth isn't highlighted in red.

Cheers, Boris

 

[shinsaber]

I would recommend that you roll-back those drivers.

And I noticed that the USB3 driver version text is in red text and I'm wondering if that it means that it is a beta version of the driver, and that might cause some problems but then again the Bluetooth isn't highlighted in red.

Cheers, Boris

I cannot roll back the driver. That option is not available in Device Manager

 

[BorisTheAnimal]

Well I'm on the phone now but check the support download page for an earlier driver.