BSOD (possibly Chrome and IE)

martianable

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My client is having a problem with BSOD

running WIN7 Home Premium -

BSOD appears to happen when they access Chrome and IE -

I have run the SF Diag tool and included the zip file :)

Thanks in advance for your help !
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom
OS
W8.1x64
Welcome to the forum.

You need to fix this driver: Driver Reference Table

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\admin\Downloads\SF_18-11-2014\SF_18-11-2014\111814-40466-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`02e0a000 PsLoadedModuleList = 0xfffff800`0304d890
Debug session time: Wed Nov 19 03:33:02.655 2014 (UTC + 6:00)
System Uptime: 0 days 0:07:24.888
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 119, {1, e7c, e7d, e7d}

*** WARNING: Unable to verify timestamp for mctkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for mctkmd64.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiVerifyDriverReportedFenceId+ad )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_SCHEDULER_INTERNAL_ERROR (119)
The video scheduler has detected that fatal violation has occurred. This resulted
in a condition that video scheduler can no longer progress. Any other values after
parameter 1 must be individually examined according to the subtype.
Arguments:
Arg1: 0000000000000001, The driver has reported an invalid fence ID.
Arg2: 0000000000000e7c
Arg3: 0000000000000e7d
Arg4: 0000000000000e7d

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x119

PROCESS_NAME:  System

CURRENT_IRQL:  8

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

LAST_CONTROL_TRANSFER:  from fffff8800495e22f to fffff80002e7fbc0

STACK_TEXT:  
fffff800`00b9c558 fffff880`0495e22f : 00000000`00000119 00000000`00000001 00000000`00000e7c 00000000`00000e7d : nt!KeBugCheckEx
fffff800`00b9c560 fffff880`0517bec5 : fffffa80`0a029480 00000000`00000e7c 00000000`00000000 00000000`00000e7d : watchdog!WdLogEvent5+0x11b
fffff800`00b9c5b0 fffff880`0517c1f2 : fffffa80`0ab8b000 fffffa80`0a0a86b0 00000000`000011ac fffff880`0f88a42e : dxgmms1!VidSchiVerifyDriverReportedFenceId+0xad
fffff800`00b9c5e0 fffff880`0517bf82 : 00000000`00000e7c fffff880`0f88b5b0 fffffa80`0ab8b000 fffffa80`0a1b8000 : dxgmms1!VidSchDdiNotifyInterruptWorker+0x25e
fffff800`00b9c630 fffff880`0508213f : fffffa80`0a029480 fffffa80`0aab6000 00000000`00000000 fffff880`0f741619 : dxgmms1!VidSchDdiNotifyInterrupt+0x9e
fffff800`00b9c660 fffff880`1030f1dc : fffffa80`0ac57010 fffff800`00b9c8b0 00000000`00000000 fffffa80`0a1b8000 : dxgkrnl!DxgNotifyInterruptCB+0x83
fffff800`00b9c690 fffffa80`0ac57010 : fffff800`00b9c8b0 00000000`00000000 fffffa80`0a1b8000 00000000`00000000 : mctkmd64+0x81dc
fffff800`00b9c698 fffff800`00b9c8b0 : 00000000`00000000 fffffa80`0a1b8000 00000000`00000000 00000000`00000000 : 0xfffffa80`0ac57010
fffff800`00b9c6a0 00000000`00000000 : fffffa80`0a1b8000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff800`00b9c8b0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgmms1!VidSchiVerifyDriverReportedFenceId+ad
fffff880`0517bec5 c744244053eeffff mov     dword ptr [rsp+40h],0FFFFEE53h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  dxgmms1!VidSchiVerifyDriverReportedFenceId+ad

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5164dc13

FAILURE_BUCKET_ID:  X64_0x119_dxgmms1!VidSchiVerifyDriverReportedFenceId+ad

BUCKET_ID:  X64_0x119_dxgmms1!VidSchiVerifyDriverReportedFenceId+ad

Followup: MachineOwner
---------

0: kd> lmvm mctkmd64
start             end                 module name
fffff880`10307000 fffff880`10354000   mctkmd64 T (no symbols)           
    Loaded symbol image file: mctkmd64.sys
    Image path: \SystemRoot\system32\drivers\mctkmd64.sys
    Image name: mctkmd64.sys
   [COLOR="Red"] Timestamp:        Tue Oct 05 15:55:21 2010 (4CAAF609)[/COLOR]
    CheckSum:         0001DDCB
    ImageSize:        0004D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
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