Solved BSOD randomly, mostly while playing saints row the third

[Arc]

fffff800`00b9c4c8  fffff880`013db830 [COLOR=Red]ataport!IdePortTickHandler[/COLOR]
fffff800`00b9c378  fffff880`013dd788 [COLOR=Red]ataport!DeviceUpdateRequestTimeoutCounter+0x4c[/COLOR]
fffff800`00b9c380  fffff880`013db830 [B]ataport!IdePortTickHandler[/B]
fffff800`00b9c388  fffff800`032dbf4a nt!KiGeneralProtectionFault+0x10a

Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

fffff800`00b9c788  fffff880`05a59b55 iusb3xhc+0x59b55
fffff800`00b9c790  fffffa80`0734eb50
fffff800`00b9c798  00000000`00000002
fffff800`00b9c7a0  00000000`00000000
fffff800`00b9c7a8  00000000`00000002
fffff800`00b9c7b0  fffff880`05a6cd00 iusb3xhc+0x6cd00
fffff800`00b9c7b8  00000000`00000000
fffff800`00b9c7c0  fffff880`05a7bf10 iusb3xhc+0x7bf10
fffff800`00b9c7c8  fffffa80`06cf20a0
fffff800`00b9c7d0  fffffa80`0734eb50
fffff800`00b9c7d8  fffffa80`06cf20a0
fffff800`00b9c7e0  00000000`00000000
fffff800`00b9c7e8  fffff880`05a6424b iusb3xhc+0x6424b
fffff800`00b9c7f0  00000000`00000000
fffff800`00b9c7f8  fffff880`05a7bf00 iusb3xhc+0x7bf00
fffff800`00b9c800  fffffa80`0734eb50
fffff800`00b9c808  00000000`00000000
fffff800`00b9c810  fffffa80`0734eb50
fffff800`00b9c818  fffff880`05a54ad2 iusb3xhc+0x54ad2
fffff800`00b9c820  fffffa80`1064a650
fffff800`00b9c828  00000000`00000000
fffff800`00b9c830  fffffa80`0a297000
fffff800`00b9c838  fffffa80`0a811b30
fffff800`00b9c840  fffffa80`0aa158a0
fffff800`00b9c848  fffffa80`06cf20a0
fffff800`00b9c850  fffffa80`1064a650
fffff800`00b9c858  fffff880`05a6c880 iusb3xhc+0x6c880
fffff800`00b9c860  fffffa80`0bf242c0
fffff800`00b9c868  fffff800`0321a865 hal!HalPutScatterGatherList+0x115
fffff800`00b9c870  fffffa80`0a297090
fffff800`00b9c878  00000000`00000000
fffff800`00b9c880  fffffa80`108b2ec0
fffff800`00b9c888  fffff880`05a4cb46 iusb3xhc+0x4cb46
fffff800`00b9c890  fffffa80`0734eb50
fffff800`00b9c898  fffff880`05a7bf10 iusb3xhc+0x7bf10
fffff800`00b9c8a0  fffffa80`1064a650
fffff800`00b9c8a8  00000000`00000000
fffff800`00b9c8b0  fffff880`05a6cd00 iusb3xhc+0x6cd00
fffff800`00b9c8b8  00000000`00000000
fffff800`00b9c8c0  fffffa80`0aad28d0
fffff800`00b9c8c8  fffff880`05a37eeb iusb3xhc+0x37eeb
fffff800`00b9c8d0  fffffa80`1064a650
fffff800`00b9c8d8  fffffa80`0a132000
fffff800`00b9c8e0  fffffa80`0bf242c0
fffff800`00b9c8e8  fffffa80`0aad28d0
fffff800`00b9c8f0  fffffa80`0bf242c0
fffff800`00b9c8f8  fffff880`05a494d6 iusb3xhc+0x494d6
fffff800`00b9c900  fffffa80`0aa91580
fffff800`00b9c908  fffff880`05a6cda0 iusb3xhc+0x6cda0
fffff800`00b9c910  00000000`00000000
fffff800`00b9c918  fffffa80`0aad28d0
fffff800`00b9c920  00000000`00000000
fffff800`00b9c928  fffff880`05a2da2b iusb3xhc+0x2da2b
fffff800`00b9c930  fffffa80`0bf242c0

It is Intel(R) USB 3.0 eXtensible Host Controller Driver. Search for updates in Intel Download Center. For the port, first, uninstall and reinstall the USB ports drivers.

1. Right click on Computer icon > manage. It will open the computer management window.
2. Click on "Device Manager" in the left pane, it will list all installed devices up.
3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
4. Click on one item to select, then right click and uninstall.
5. Do the same for all.
6. Restart the computer.
7. At restart, windows will auto configure the appropriate drivers.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.For the port, first, uninstall and reinstall the USB ports drivers.

1. Right click on Computer icon > manage. It will open the computer management window.
2. Click on "Device Manager" in the left pane, it will list all installed devices up.
3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
4. Click on one item to select, then right click and uninstall.
5. Do the same for all.
6. Restart the computer.
7. At restart, windows will auto configure the appropriate drivers.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them. ** Taks special care of your USB Scanner.

fffff800`00b9b298  fffff880`04370af2Unable to load image \SystemRoot\system32\DRIVERS\cfosspeed6.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cfosspeed6.sys
*** ERROR: Module load completed but symbols could not be loaded for cfosspeed6.sys
 cfosspeed6+0x12caf2

It is cFosSpeed - The Internet Accelerator. Either uninstall it, or update it from Frequently asked questions (FAQ) about cFosSpeed - Internet-Accelerator + Ping optimizer - cFos Software.

Stress test the CPU.
Hardware - Stress Test With Prime95

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Update the display driver. http://www.sevenforums.com/graphic-cards/1810-latest-amd-catalyst-video-driver-windows-7-a.html

   Information

WHQL
Release Date: October 22nd 2012
Version: 12.10
In Device Manager: 9.002

Enter into the games settings, reduce the priority level, texture etc to normal or low.

Let us know the results.

 

[bluesaber27]

got another screen turn off while playing sims 3, this time when i tried to restart it it kept beeping and wouldn't restart. it beeped 5 times. What does this mean?
Edit: i've been googling, and this problems seems to happen to a lot of people. I'm not sure why it happens though. or how to fix it.

 

[Arc]

Observe it carefully ... is it happening with the particular game only for sure?

 

[bluesaber27]

okay, i did some testing and it also happens with saints row the third, and dead island, also for sims 3 it doesn't seem to matter whether i have the graphics settings on high or not it still crashes with not a lot of time difference, if any. Fallout 3 doesn't crash at all, even after continous hours of play, then again fallout 3 graphics aren't much compared to saints row and sims graphics. But at least i don't get bsod anymore.
Edit: is it too late to say that my pc is custom built by me and has an oc gpu? I didn't oc the gpu myself though, i bought it oced, and also my mobos doesn't support oc, but i think only for the cpu, not the gpu.

 

[Arc]

I guess the GPU is not performing for the particular games upto the mark.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

 

[bluesaber27]

Is it alright if i run furmark without ticking the log gpu data checkbox? Because everytime i tick it, it makes furmark go not responding.
Edit: also if furmark destroys my gpu, does that mean my warranty is void?

 

[Arc]

Is it alright if i run furmark without ticking the log gpu data checkbox? Because everytime i tick it, it makes furmark go not responding.
Edit: also if furmark destroys my gpu, does that mean my warranty is void?

Well, good point. As it is under warranty, better you first contract the vendor. It is safe, and worth the money you paid to buy the card.

 

[bluesaber27]

i really don't get why this is happening to only some games and not others, such as mass effect 2, i can play that for hours and nothing will happen, but i play modern warfare 2 for like 10 minutes and my whole computer crashes. I'm still trying to contact gigabyte, though it might take a while longer still. Should i just run the stress test anyway?

 

[Arc]

Describe your GPU in detail.

Make , model, age, and all other relevant information.

What you are saying, is a very common scenario in some cases, depending on some properties of the GPU.

 

[bluesaber27]

ok, i'll try to give you as much information as i can.
My gpu is the amd radeon hd 7850 by gigabyte radeon. It is 2gb GDDR5. It is about 5 months old. Model number GV-R785OC-2GD. It is pci express 3.0, is 256 bit, and supports direct x 11.

 

[Arc]

ok, i'll try to give you as much information as i can.
My gpu is the amd radeon hd 7850 by gigabyte radeon. It is 2gb GDDR5. It is about 5 months old. Model number GV-R785OC-2GD. It is pci express 3.0, is 256 bit, and supports direct x 11.

Very good information, Nice GPU

Enter into the priority settings of the games those are problematic. Reduce the priority, textures etc to low or medium .... see if it can minimize this issue.

 

[bluesaber27]

i don't really understand what you mean by priority settings, do you mean the priority settings of the program when you go on windows task manager?

 

[Arc]

No, the settings of the particular game .... all the priorities are there ... you need to minimize those.

 

[bluesaber27]

okay, so i reduced the graphics settings on modern warfare 2 and my PC still crashed, but it lasted longer than before. Also this is the first time this happened, but windows said it was a blue screen, even though i didn't see a blue screen. I'll attach my dump files just in case. Hopefully, we're getting close to the solution to the problem
Edit: also sometimes my ati driver just stops working, it says it in a little bubble on my task bar.

 

[Arc]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red][B]BugCheck 117[/B][/COLOR], {fffffa8007483010, fffff88003249db8, 0, 0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+8db8 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa8007483010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003249db8, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+8db8
fffff880`03249db8 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`065ba350 fffff880`033125f7 : fffffa80`07483010 00000000`00000024 fffffa80`09990940 fffff880`03312298 : watchdog!WdDbgReportRecreate+0xa3
fffff880`065ba870 fffff880`03312a2e : 00000000`00001000 fffff8a0`0da89bf0 00000000`00000008 00000000`00004000 : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`065ba8c0 fffff880`03313ce2 : fffffa80`07483010 fffffa80`07483010 fffffa80`09990940 fffffa80`0ab01410 : dxgkrnl!TdrCollectDbgInfoStage1+0x2e6
fffff880`065ba960 fffff880`0592ef07 : fffffa80`07483010 00000000`00000000 fffffa80`09990940 fffffa80`0ab01410 : dxgkrnl!TdrIsRecoveryRequired+0x17a
fffff880`065ba990 fffff880`0595cd5a : fffffa80`ffffffff 00000000`0002f67f fffff880`065baaf0 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`065baa70 fffff880`0592a29e : fffffa80`0ab01410 ffffffff`feced300 fffffa80`09990940 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`065baab0 fffff880`05956e7a : 00000000`00000000 fffffa80`09990940 00000000`00000080 fffffa80`0ab01410 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
fffff880`065babc0 fffff800`03530e5a : 00000000`0401bd99 fffffa80`0abb1b50 fffffa80`066c3040 fffffa80`0abb1b50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`065bac00 fffff800`0328ad26 : fffff800`0340ce80 fffffa80`0abb1b50 fffff800`0341acc0 4537376c`582b464b : nt!PspSystemThreadStartup+0x5a
fffff880`065bac40 00000000`00000000 : fffff880`065bb000 fffff880`065b5000 fffff880`065b9e30 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+8db8
fffff880`03249db8 ??              ???

SYMBOL_NAME:  atikmpag+8db8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5064f994

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x117_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

2: kd> lmvm atikmpag
start             end                 module name
fffff880`03241000 fffff880`032b7000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Sep 28 06:42:52 2012 (5064F994)
    CheckSum:         00071DC9
    ImageSize:        00076000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Mini Kernel Dump does not contain unloaded driver list
2: kd> lmvm atikmpag
start             end                 module name
fffff880`03241000 fffff880`032b7000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Sep 28 06:42:52 2012 (5064F994)
    CheckSum:         00071DC9
    ImageSize:        00076000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Mini Kernel Dump does not contain unloaded driver list

As it is showing a stop 0x117 now, it is a graphics related error, and for it, it is to follow http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

View attachment 246514
Something like this?

If after installing the latest driver it occurs still, plan to RMA / replace the GPU. In more than 90% of cases, it is hardware error.

 

[bluesaber27]

yeah, that's what's happening to my pc. I'll try downloading the amd beta driver, and if that doesn't work i guess i'll have to rma, i hope it's covered by warranty

 

[bluesaber27]

Is this stop 0x117 causing my pc to go black when playing games as well?
Edit: is there a way to make sure it's my gpu first?

 

[Arc]

Yes there is a way ... either you use the onboard graphics, or replace the graphics card with another one. If the situation is the same, it is not the GPU but anything else. But if the situation is better, it the the GPU.

In my best assumption, it is the GPU that is causing the problem in your case.

 

[bluesaber27]

if my gpu passes furmark after an hour, does this mean it's not the gpu? cause it's passed furmark 2 times before, i did the tests a few months ago. Btw Merry Christmas, Arc!

 

[Arc]

The error that you confirmed is too random to be caught by a furmark test. So I am not sure that it will be caught by the furmark test.