BSOD - SF Diagnostic Tool Info is attached.

[rikstaparr]

Hi

My Toshiba C660D has been suffering from BSOD. So I re-installed the OS, but after a week or so it is doing it again. It was slow booting/closing and then the Black Screen. I have installed a different HDD and the OS again and it is currently working, but I had another BSOD earlier today and it is slow to reboot. I have also changed the memory. Can anyone please help?

Many thanks in advance.

Rik

 

[rikstaparr]

Woooops! Here's the SF Tool report

 

[z3r010]

One of the dumps is pointing to igdkmd32.sys Intel graphics driver

Driver Reference Table - igdkmd32.sys

Try looking for a newer driver on the intel site and let us know how it goes.

 

[rikstaparr]

Hi

Many thanks for the prompt reply. I have installed the latest driver. All seemed ok, but when I go to attempt to create a laptop restore point, when I right-click My Computer>Properties nothing happens, it just stays on the desktop......then after a while the windows start to open, but the explorer windows are initially blank and take a few minutes to open...??

 

[rikstaparr]

Yes, just to add, Explorer is really slow at responding on anything,,,,,

 

[kegobeer]

How did you reinstall the operating system? Did you do a Toshiba restore (back to the original shipping configuration, complete with crapware) or did you install Windows yourself? Did you perform a complete virus scan prior to reinstalling the operating system?

 

[rikstaparr]

I installed it myself from disc, plus I have used a different HDD. No virus scan was performed as the HDD was formatted using another PC before installing it into the laptop, and then installing the OS.

 

[rikstaparr]

Update, it's now hanging on updates installation....can anyone give me any idea please?

 

[z3r010]

Can you give a little more info....just what are you doing and where (desktop, reboot and not logged on?)

View attachment 223998

 

[rikstaparr]

I was rebooting and it was installing updates (1 of 8) and hung. I did a force shutdown and it has automatically started a disc check. It is now going through a load of files for example 'recovering orphaned file x86 into directory' etc etc ...never seen anything like this before?!?!

 

[z3r010]

Let it run and let us know what happens.

 

[rikstaparr]

Will do...cheers

 

[rikstaparr]

Ive re-installed 7 32-bit, but not sure if it was 32 or 64 bit originally.....could this be an issue??

 

[z3r010]

The original dumps say 32bit, but as you only have the minimal 1GB of ram not an issue, however if you keep having issues with that one driver and you don't mind a reinstall then switching to x64 would give you a different driver, which may or may not be better....but you know how computers are.

Let's see how you go with this clean install and take it from there.

 

[rikstaparr]

Thanks for the response. I've got up this morning and it had completed whatever it was doing last night but there is no report. It is now again updating. I'm going to run the SF check tool again when it is completed and post it. I am also going to upgrade to 2GB RAM.

 

[rikstaparr]

@ z3r - Nice photo, I actually agree!! lol!! Ok, just finished updates and upgraded to 2GB RAM. Here is the latest SF Tool reports, can you please tell me if the problem still exists with the driver, or if there are any other issues after upgrading the RAM...many thanks

 

[z3r010]

You wont know unless it bluescreens again.