Solved BSOD - SonicWALL IPsec Driver?

[ElliotHarrison]

Hi guys, I'm investigating a Blue Screen on behalf of a friend.

They get a blue screen at random times, there most recent blue screen occurred while they were on a webex. Every single crash points to SonicWall every time.

Can someone help me?

Here is the dump file from Blue Screen View

==================================================
Dump File : 100714-15662-01.dmp
Crash Time : 07/10/2014 14:22:01
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : fffffa80`0b1e2000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`02ea36aa
Caused By Driver : SWIPsec.sys
Caused By Address : SWIPsec.sys+f6aa
File Description : SonicWALL VPN Client IPsec Driver
Product Name : SonicWALL IPsec Driver
Company : SonicWALL, Inc.
File Version : 10.3.0.0403
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100714-15662-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,576
Dump File Time : 07/10/2014 14:22:57

 

[callumm]

Hi guys, I'm investigating a Blue Screen on behalf of a friend.

They get a blue screen at random times, there most recent blue screen occurred while they were on a webex. Every single crash points to SonicWall every time.

Can someone help me?

Here is the dump file from Blue Screen View

==================================================
Dump File : 100714-15662-01.dmp
Crash Time : 07/10/2014 14:22:01
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : fffffa80`0b1e2000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`02ea36aa
Caused By Driver : SWIPsec.sys
Caused By Address : SWIPsec.sys+f6aa
File Description : SonicWALL VPN Client IPsec Driver
Product Name : SonicWALL IPsec Driver
Company : SonicWALL, Inc.
File Version : 10.3.0.0403
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100714-15662-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 279,576
Dump File Time : 07/10/2014 14:22:57

Please see attached logs

Hi! Yeah it does seem like it is being caused by Sonicwall. The driver is quite old, (Tue Apr 03 21:24:42 2012)

Try uninstall Sonicwall then reinstall the latest version. You can get this by a Google search.

Hope this helps!

- Callum

 

[ElliotHarrison]

That is SonicWall updated to the latest version, we'll give it a few days and see if this resolves it! Thanks

 

[callumm]

That is SonicWall updated to the latest version, we'll give it a few days and see if this resolves it! Thanks

Ok, thanks!

 

[ElliotHarrison]

Everything is good so far

 

[callumm]

Everything is good so far

Awesome!

 

[ElliotHarrison]

Not a single mention of a crash since then. Thanks for the help! Thread solved.