Solved Bsod stop 0x0000008e...

[Gruni]

Hey Guys,

I work at a small internet services company and one of our customers called be regarding a BSOD on Windows 7. So I tried to check what's going wrong but I don't have any idea.

We've got an brunenIT G41T-M-PC with a Pentium E6500 @ 2,93GHz, 4GB RAM, ATI Radeon HD4350 512mb (passive, getting hot but I swapped it with an active cooled geforce 9600gt - same bluescreen)

I attached the dump.

The system came with a Windows Vista Home Premium OEM and then it was upgraded with Windows Vista Home Prem ----> Win 7 Home Premium Upgrade Media
As far as I can tell, it runs in x86-Mode.

I hope you guys can help.

Thanks in advice!

 

[Jonathan_King]

Hello,

Try removing or updating O&O DiskImage, and see what happens. I suspect that will do the trick.

oodisr.sys       Thu Dec 13 23:25:02 2007 (4762059E)
oodisrh.sys      Thu Dec 13 23:26:00 2007 (476205D8)
oodivd.sys       Thu Dec 13 23:15:22 2007 (4762035A)
oodivdh.sys      Thu Dec 13 23:14:00 2007 (47620308)

http://www.oo-software.com/home/en/download/index.html

...Summary of the dumps:

[FONT=lucida console]
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Jan 12 07:03:57.717 2011 (UTC - 5:00)
System Uptime: 0 days 0:06:45.247
*** WARNING: Unable to verify timestamp for oodivd.sys
*** ERROR: Module load completed but symbols could not be loaded for oodivd.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  jucheck.exe
FAILURE_BUCKET_ID:  0x8E_oodivd+e3eb
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Jan 12 06:34:45.562 2011 (UTC - 5:00)
System Uptime: 0 days 0:01:59.201
*** WARNING: Unable to verify timestamp for oodivd.sys
*** ERROR: Module load completed but symbols could not be loaded for oodivd.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  ad48f365.exe
FAILURE_BUCKET_ID:  0x8E_oodivd+e3eb
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Jan 12 06:32:02.577 2011 (UTC - 5:00)
System Uptime: 0 days 0:08:20.216
*** WARNING: Unable to verify timestamp for oodivd.sys
*** ERROR: Module load completed but symbols could not be loaded for oodivd.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  jucheck.exe
FAILURE_BUCKET_ID:  0x8E_oodivd+e3eb
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Jan 12 05:32:43.837 2011 (UTC - 5:00)
System Uptime: 0 days 0:06:05.476
*** WARNING: Unable to verify timestamp for oodivd.sys
*** ERROR: Module load completed but symbols could not be loaded for oodivd.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  jucheck.exe
FAILURE_BUCKET_ID:  0x8E_oodivd+e3eb
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Jan 12 05:04:04.536 2011 (UTC - 5:00)
System Uptime: 0 days 0:06:31.175
*** WARNING: Unable to verify timestamp for oodivd.sys
*** ERROR: Module load completed but symbols could not be loaded for oodivd.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  jucheck.exe
FAILURE_BUCKET_ID:  0x8E_oodivd+e3eb
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Jan 12 02:12:50.237 2011 (UTC - 5:00)
System Uptime: 0 days 0:08:40.876
*** WARNING: Unable to verify timestamp for oodivd.sys
*** ERROR: Module load completed but symbols could not be loaded for oodivd.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  jucheck.exe
FAILURE_BUCKET_ID:  0x8E_oodivd+e3eb
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Tue Jan 11 05:11:04.018 2011 (UTC - 5:00)
System Uptime: 0 days 0:08:25.532
*** WARNING: Unable to verify timestamp for oodivd.sys
*** ERROR: Module load completed but symbols could not be loaded for oodivd.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  jucheck.exe
FAILURE_BUCKET_ID:  0x8E_oodivd+e3eb
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]

 

[Gruni]

Thanks for the fast reply, I try to remove O&O DiskImage (it's a very old version my boss installed, its v2, current release is v5)

I'll update this post and let you know if that did the trick!

Thaaanks!

 

[Jonathan_King]

No problems mate, I'll look forward to hearing that update!

 

[Gruni]

Yay, Thank you Jonathan. It was the old version of O&O DiskImage that caused the trouble.

System is running and customer is happy.

Thank you very much!

 

[Jonathan_King]

You're welcome, certainly. Let us know if you need anything else!