BSOD SYSTEM_SERVICE_EXCEPTION (atikmdag.sys)

[Josiah]

Hello Guys,

i have been getting an error whenever i install my graphics drivers. Any version i use results in a BSOD on startup.
the BSOD says: SYSTEM_SERVICE_EXCEPTION (atikmdag.sys)

Also, whenever my computer restarts it shuts straight off and i have to manually turn it on again...
I am using Windows 7 Ultimate x64

 

[axe0]

Hi Josiah

Please read BSOD Posting Instructions and provide us with the zip file

 

[Josiah]

here is the zip file u requested...

 

[axe0]

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

1. Uninstall Daemon Tools
2. Download the SPTD standalone installer and follow these steps:
   • Double click the executable to open it
   • Click on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

Please check {windows partition}\windows\minidump and check if there are any dump files saved.
The zip is empty of dump files.
Please make sure your pc is configured for small dump files How to configure minidump | Windows 7 tutorial

 

[Josiah]

the SPTD thing was grey when i uninstalled daemon tools so i didnt have to uninstall the SPTD thingy. and windows minidump didnt have anything in it

 

[Josiah]

do i have to make the blue screen happen again for you to see the minidump files?

 

[axe0]

Please make sure your pc is configured for minidumps.
Then try it yes.

 

[Josiah]

yes i just configured it...im jus downloading an old graphics driver and once installed the blue screen would be produced

 

[Josiah]

DMP DELIVERY SIR!
thats the dmp i got right after the blue screen showed up...

 

[Josiah]

wait can i not send the dmp file?

 

[axe0]

Please use the tool again and upload the zip file

 

[Josiah]

ok i put the dmp file in a .zip folder so the dmp is in there..sorry about those 2 posts.

 

[Josiah]

waw u beat me to my post however, there it is

wait do u want another one if those cmd formed .zip files?

 

[Josiah]

well idk if u want this as well so here anyways, i jus made this one...

 

[axe0]

The cause is a driver from AMD, pretty old.
How have you tried to update the drivers?

1: kd> lmvm atikmdag
start             end                 module name
fffff880`04861000 fffff880`052ed000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
    Image name: [U]atikmdag.sys[/U]
    Timestamp:        [U][COLOR="Red"]Fri Jul 13 21:38:43 2012[/COLOR][/U] (50007943)
    CheckSum:         00A437FC
    ImageSize:        00A8C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[Josiah]

are u sure its the driver because i first got the bluescreen with the new 15.7 driver, when this computer was on windows 10...but i went back to windows 7 to see if it was the OS but it wasnt because i got the same problem which led me to be here so i dont think its the driver

 

[Josiah]

if you are extremely certain its the driver send me a link to the driver u would want me to install..

 

[axe0]

I am pretty sure, if I wasn't I would not post an AMD driver as the cause.
The new drivers from AMD aren't stable for a lot of windows 10 users.

That your OS is not the cause, only means that a driver (or hardware sometimes) is causing it.

 

[axe0]

if you are extremely certain its the driver send me a link to the driver u would want me to install..

I wish I could, but as you mentioned you tried it a few times and it only gave you crashes.
I'd like to know how you have tried to update the drivers, so I can help you better

 

[Josiah]

i downloaded the drivers from the amd site, then downloaded the drivers, then installed them... i didnt uninstall the drivers that were there before however, i just overwrote those files...and i have been doin that for a long while and things have been fine...one day i think i opened Garry's Mod (I THINK) and everything froze and blue screen and that BSOD has never left... i think thats how it happened...im not entirely sure if thats how it started but i definitely know the Garry's mod thing happened... i believe thats it (sorry i didnt put this in the first place)