BSOD SYSTEM_SERVICE_EXCEPTION (atikmdag.sys)

[Josiah]

well i disabled 7400M Series and nothing really happened....got the same blue screen...only when i disable the 6380G one i revert back to the old 1024x768 resolution and my computer starts back like normal

 

[axe0]

Please watch this video for reseating the GPU

 

[Josiah]

so should i do what he does?

 

[Josiah]

bro...i have a LAPTOP...so therefore i cant follow what hes doin as he is using a tower PC

 

[axe0]

You said you had a computer, thought you did not meant a laptop
Apologies for it.

With a laptop, it is pretty difficult to reseat the GPU, because it is not easy to get there.
Usually you have to open the laptop until you get to the mainboard, difficult and dangerous.

Please try to run Furmark again, delete the downloaded file and download Furmark again (in case of any corruption)

 

[Josiah]

i did got the same error

 

[axe0]

Do you have any software from AMD installed?
If so, please remove it, it could cause trouble.

 

[Josiah]

well the drivers are still there... should i use the amd ddu tool to delete all the folders and the drivers?

 

[axe0]

Yes please.
Windows will use its own drivers until you have installed AMD drivers.
Please use the custom / advanced option while installing to prevent software installation.

 

[Josiah]

soory axe0 i havent been around on the computer much lately... the solution given above did not work....

 

[axe0]

Please use the tool again and upload the zip file.

 

[Josiah]

Bro...i have a question....could my BSOD be due to a faulty installation of my OS...because i was speaking to one of my friends who are professionals and he said it may be my faulty OS...because for a while, whenever i install windows, i just let it overwrite the other windows and i would just delete the Windows.Old folder... is this the incorrect way to do it..because i saw other people format the drive before they install windows...is that how its suppose to happen?

 

[axe0]

Removing the windows.old folder via disk cleanup is a normal way to do it.
When people format their hard drive before installing then it is for preventing any mistakes when installing.

I have always let my installation disk overwrite the previous installation, removed the previous installation with disk cleanup and never had a problem with it.

Your friends are professional?
In what part exactly?

 

[Josiah]

he owns a business with repairing computers both hardware and software, selling computers and offering advice... i wouldve given this laptop to him to fix but he has a lot of work to do and i didnt want to add to his workload

 

[axe0]

Because the GPU's haven't been ruled out yet, I cannot say if it is windows or the GPU's itself for sure.
You could of course try a clean install of Windows, but if you then still get a crash, it is definitely hardware.

Since a clean install of the drivers didn't help either, my guess would be that 1 of the GPU's (or both) is / are damaged.

 

[Josiah]

you're possibly right... ill have my laptop checked out by my friend soon, and ill let you know what he says or what he did

 

[Josiah]

Hey! Me Again (sorry for delay)
turns out the computer itself was faulty...when i say that i mean that the drivers were not compatible with that computer...and it was beyond repair unless i bought a new MotherBoard...so i decided it wasnt worth it...and i bought a new computer...i did this after consulting 3 computer technicians... SO CHEERS MATE! IM GLAD THAT YOU HELPED ME ALTHOUGH THE COMPUTER WAS UNFIXABLE WITHOUT NEW PARTS! SO THANK YOU!!!!