BSOD SYSTEM_SERVICE_EXCEPTION (atikmdag.sys)

[axe0]

Try to uninstall the Catalyst Control Center and only install the AMD drivers.

 

[Josiah]

how do i do that?

 

[axe0]

Go to the control panel -> programs and features -> double click AMD Catalyst Control Center to uninstall (or right click -> uninstall), this uninstall process wil also uninstall the drivers. Windows will use its own drivers while the GPU drivers are gone.
Visit AMD to download and install the drivers.
In the installation process ONLY install the drivers.

 

[Josiah]

alright to install ONLY the drivers do i choose custom installation and not choose amd catalyst center?

 

[axe0]

That is correct.

 

[Josiah]

and im installing the latest driver ?

 

[axe0]

If you install from AMD yes.

 

[Josiah]

well bro, i see that its quite late, in your part of the world, so ill do it tomorrow and ill report back to you, i dont want to keep u back if i am. thank you so much...ill report back tomorrow

 

[Josiah]

Bro, it did not work... when i uninstalled amd catalyst control center and i restarted i got a blue screen...then when i uninstalled the old drivers from safe mode using "amd ddu uninstaller" (think thats what its called) and i restarted and then installed the latest drivers from AMD dis-selected amd catalyst control center and the amd gaming evolved app and installed it...when i restarted i got a blue screen and then i went to safe mode disabled the graphics drivers and restarted again and ended up in the same hell hole i begun in... so it didnt work...sorry...

 

[axe0]

Diagnostic test

 GPU TEST

Run Furmark to test your GPU. Furmark tutorial

   Note

Run Furmark for around 30 minutes

   Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

 

[Josiah]

if my computer gets too hot should i stop the test, as the warning said?

 

[axe0]

if my computer gets too hot should i stop the test, as the warning said?

Yes, you should stop the test if the GPU gets too hot.
But that might indicate a cooling problem.

Do you know the general temperature of too hot?

 

[Josiah]

im sorry i cant run furmark upon running it, it says could not intialize zoom gpu bye!

 

[axe0]

Please download and install Speccy.
When installed and opened, click 'file' in the upper corner left and click 'save snapshot'.
Please post the snapshot.

Please try to remove and reseat the GPU properly.

 

[Josiah]

alrighty so i took the screenshot of speccy which is posted here...and as to reseating the gpu i really dont know how to do that...

 

[axe0]

Cut off the power of your computer and press the on/off button a few times a few seconds so there is no power in the computer anymore.
Make sure you have grounded yourself BEFORE opening your computer to prevent any damage to the components.
Open the case, take the GPU carefully out and put it properly back in.

It is of course a little more detailed then I write and I need the specs of your pc (instead of your laptop) to help you better.
But globally is this pretty much it of what you have to do to reseat the GPU, as far as I know.

 

[Josiah]

u need the specs of my PC? u mean like the hardware of my laptop instead of the software...and i really dont know what the GPU looks like

 

[axe0]

Please fill in your system specs

Please go to this site and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.​

How to fill in your system specs:

 

[Josiah]

heres my system specs u wanted

 

[axe0]

Alright, thank you for the system specs.

This might be a little bit more difficult, because you have 2 GPU's of AMD and we do not know if both or if only 1, which of the 2 is causing it.
Please try to disable a GPU and see what happens.