Solved BSOD. Unknown reason. Requesting help

[MMjacksN]

I am sorry for the poor thread title but I am really not sure what the cause of my BSOD is. At first i thought it was the streaming program "XSplit", but recently the BSOD has appeared without it being used. It might have something to to with my mouse/headest (do not know if these can cause BSODs), because I have gotten BSOD on two other PCs with the exact same mouse and headset.

My PC is relatively new and therefore this has upset me quite a bit :/

Here is my file from SF diagnostic tool: View attachment 236572

Thanks,
-Martin

 

[Arc]

Welcome aboard

That's what your crash dump says :

.........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck 116[/COLOR], {fffffa8014fe64e0, fffff880049abae4, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7ae4 )

Followup: MachineOwner
---------

In this situation, it is the best to follow the instructions of the guide http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html.

 

[MMjacksN]

I now no longer experience BSODs while playing games, but I do however get them whenever I try to stream with the program XSplit. It does not happen instantly, but after 5-10 minutes of streaming it will occur. "atikmpag.sys" seems to be the problem yet again. I have installed the newest driver that I could find, and I have also cleaned out everything linked to AMD/ATI in the registry and Windows folders before reinstalling the driver.

I will post the new dump file when I get a BSOD.

EDIT: I named it "MMjacksN dump 2" because I have already posted a dump file named "MMjacksN"

 

[Arc]

It is stop 0x117.

You first update the display driver.

kd> lmvm atikmpag
start             end                 module name
fffff880`04d52000 fffff880`04da7000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
[COLOR=Red]    Image name: atikmpag.sys
    Timestamp:        Fri Mar 30 07:38:08 2012[/COLOR] (4F751588)
    CheckSum:         00051A4E
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

If still this crash continues, we may need to do something more.

 

[MMjacksN]

It seems that my problems have persisted ! Earlier, I was unable to find the correct driver for my PC (Clevo P170E) and it turns out that I had to get the display driver from the PC manufacturer's website, and not AMD who made the card.

I think it has something to do with my PC being a notebook with switchable graphics (read this somewhere but can't remember exactly where).

Thanks a lot for your time and help!

 

[Arc]

You are welcome.

 

[MMjacksN]

SIGHHHHHHHHHH....

Just now I recieved two BSODs while streaming with XSplit. The first one happened after I had been doing it for a while, but the second one occured only a few minutes after I resumed streaming.

Here is the dump file for the latest BSOD:

 

[Arc]

I am seeing the same version of the display driver.

lmvm atikmpag
start             end                 module name
fffff880`04d52000 fffff880`04da7000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    [COLOR=Red]Image name: atikmpag.sys
    Timestamp:        Fri Mar 30 07:38:08 2012[/COLOR] (4F751588)
    CheckSum:         00051A4E
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Mini Kernel Dump does not contain unloaded driver list

Try to update it from AMD Graphics Drivers & Software.

If the crashes continue after updating the driver, we know what to do to troubleshoot stop 0x117. But updating the display driver is the first and foremost.

 

[MMjacksN]

The problem is that AMD/or my PC will not let me get any new drivers from their website. When I fill in the information (Notebook, Radeon HD Series, Radeon 7xxxM Series, Windows 7 - 64 Bit) I am told that I should download their Driver Verification tool. This tool refuses to be installed on my PC (because of incompatible hardware), which leaves me without any possibility of getting my driver from AMD.

I have switchable graphics; Intel 4000 HD and the Radeon HD 7970M.

Also, is there a difference between display driver and graphics driver?

Thank you

 

[Arc]

Display driver and graphics driver is the same thing.

 

[NoelDP]

This sounds like you have some corruption present - I'd start with some basic system checks....


Please run a full CHKDSK and SFC scan....
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type
CHKDSK C: /R
and hit the Enter key.

You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.
Copy the CBS.log file created to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your response.

If it fails in Normal Mode - try again in Safe Mode

 

[MMjacksN]

I did not receive any error messages, nor did it create a CBS.log file on my desktop

EDIT: I have now downloaded the new AMD Catalyst 12.11 Beta driver: http://support.amd.com/us/kbarticles/Pages/AMDCatalyst1211betadriver.aspx

I'll check if the BSODs continue to show or not.

EDIT2: Here is my PC if you happen to wonder about its components: http://www.clevo.com.tw/en/products/prodinfo_2.asp?productid=383


With the following parts:

INTEL 3rd Generation Intel® Core™ i7-3720QM Processor
AMD Radeon HD 7970M
4 X SAMSUNG 4GB DDR3 SO-DIMM 1600MHz
PRODUCTIONWARE 500GB SATA 5400RPM 2.5"
INTEL SSD 520 Series 120GB 2.5" SATA 6Gb/s, 25nm, MLC, 9.5mm, OEM
Multicom Kunshan P170E FHD 17.3" AMD HD7970M
MICROSOFT Windows 7 Professional OEM
INTEL Centrino Advanced-N 6235

Multicom Kunshan is just the name the Norwegian resellers chose for Clevo.

 

[NoelDP]

The CBS.log file is ALWAYS being updated - please check the proper location.... C:\Windows\Logs\CBS\CBS.log

 

[MMjacksN]

Found it. I only looked at the desktop

However, I have not experienced any BSODs yet with the newly installed Catalyst beta driver, except from an error message saying my screen driver has restarted bla bla. This was while pushing the card to the limits though, as when I used normal settings I would not get any errors. It also seems like the performance of the card has increased.

If I don't experience any further issues soon I will mark the problem/thread as solved.

Thank you very much for your time and help