BSOD Unrecoverable hardware error

[cthomp78]

Started to recived blue screens with and ATI.sys file. Which was referring to my video card drivers. Replaced the ATI card with and NVIDIA GXT 750 Ti, I also did an fresh install of Windows 7. 24 hours after, I received another blue screen saying unrecoverable hardware error. Tested RAM, CPU and hard drive for errors and none occured.

Problem signature :
Problem Event Name : bluescreen
OS version : 6.1.7600.2.0.0.768.3
Locale ID : 1033

Additional Information:
BCCode : 124
BCP1 : 0000000000000000
BCP2: FFFFFFA8006BBB028
BCP3: 000000000FA000000
BCP4: 00000000000400405
os version : 6_1_7600
service pack 0_0
product 768_1

I cannot find a way to fix this

 

[HarriePateman]

Please can you follow the instructions, at the top of your screen.

http://www.sevenforums.com/tutorials/92394-sf-diagnostic-tool-using-troubleshooting.html

 

[cthomp78]

Here is the updated information

 

[HarriePateman]

Hello and welcome to sevenforums!

I have had a look at your DMP Files.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, [COLOR="red"]fffffa8006bc8028[/COLOR], fa000000, 400405}

Probably caused by : [COLOR="Red"]GenuineIntel[/COLOR]

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

[COLOR="red"]WHEA_UNCORRECTABLE_ERROR (124)[/COLOR]
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8006bc8028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fa000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000400405, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  mcshield.exe

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) x86fre

STACK_TEXT:  
fffff880`02f6cb58 fffff800`031ff903 : 00000000`00000124 00000000`00000000 fffffa80`06bc8028 00000000`fa000000 : nt!KeBugCheckEx
fffff880`02f6cb60 fffff800`02d98543 : 00000000`00000001 fffffa80`06bcba60 00000000`00000000 fffffa80`06bcbab0 : hal!HalBugCheckSystem+0x1e3
fffff880`02f6cba0 fffff800`031ff5c8 : 00000000`00000728 fffffa80`06bcba60 fffff880`02f6cf30 fffff880`02f6cf00 : nt!WheaReportHwError+0x263
fffff880`02f6cc00 fffff800`031fef1a : fffffa80`06bcba60 fffff880`02f6cf30 fffffa80`06bcba60 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`02f6cd50 fffff800`031fedd5 : 00000000`00000008 00000000`00000001 fffff880`02f6cfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`02f6cd90 fffff800`031f2e88 : 00000000`00000000 fffffa80`0e005cc8 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`02f6cdc0 fffff800`02c8112c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`02f6cdf0 fffff800`02c80f93 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`02f6cf30 fffff800`02c8db44 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`0782e8a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ObFastReferenceObject+0x44


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_processor_mae

FAILURE_ID_HASH:  {addebe90-d04a-b9c9-a39c-2531fe75dd4e}

Followup: MachineOwner
---------

However this did not give me enough information to work with. So i went deeper.

2: kd> !errrec fffffa8006bc8028
===============================================================================
Common Platform Error Record @ fffffa8006bc8028
-------------------------------------------------------------------------------
Record Id     : 01cf96d0952658e4
Severity      : [COLOR="red"]Fatal (1)[/COLOR]
Length        : 928
Creator       : Microsoft
Notify Type   : [COLOR="red"]Machine Check Exception[/COLOR]
Timestamp     : 7/3/2014 15:47:59 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006bc80a8
Section       @ fffffa8006bc8180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : [COLOR="red"]Fatal[/COLOR]

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : [COLOR="red"]Micro-Architectural Error[/COLOR]
Flags         : 0x00
CPU Version   : 0x00000000000106a5
Processor ID  : 0x0000000000000002

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006bc80f0
Section       @ fffffa8006bc8240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000002
CPU Id        : a5 06 01 00 00 08 10 02 - bd e3 98 00 ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8006bc8240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8006bc8138
Section       @ fffffa8006bc82c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : [COLOR="red"]Fatal[/COLOR]

Error         : [COLOR="red"]Internal unclassified (Proc 2 Bank 5)[/COLOR]
  Status      : 0xfa00000000400405

So after running this command i have a feeling that it is CPU Related.
I decided to look even deeper.

2: kd> !cpuid
Unable to get information for processor 0
Unable to get information for processor 1
CP  F/M/S  Manufacturer     MHz
 2  6,26,5  GenuineIntel    [COLOR="red"]2673[/COLOR]
Unable to get information for processor 3
Unable to get information for processor 4
Unable to get information for processor 5
Unable to get information for processor 6
Unable to get information for processor 7

However it is only reporting that you have one core running at 2.6GHZ.

Are you or have you OC'ed?

 

[cthomp78]

I did try oc but was never stable. I just loaded the default that was in the bios and disabled turbo as suggested in many forums. So I just decided to keep it default

 

[HarriePateman]

There is a possibility that you Damaged your CPU when trying to overclock.

Can you try this please and post back the results.

http://www.sevenforums.com/tutorials/322483-intel-cpu-diagnose.html

Are you running a stock cooler?

 

[cthomp78]

i am running a stock cooler and it appears to be liquid cooling. couple hoses going to the cpu.
including results from intel test and an image of the inside of the tower

 

[HarriePateman]

Thats not a stock cooler,

The Results are saying that the CPU is fluctuating the GHZ. This could result in a BSOD.

Detected CPU Frequency is -->[COLOR="Red"] 2.80548[/COLOR] 2.8 is normal, However its not stable at 2.8.

CPU Frequency Test Passed with Warning!!!

The processor frequency could be affected by power management features. In order
to ensure the processor frequency is not affected by a power management setting,
enter BIOS, load defaults, and disable any 'Over-Clocking' or power
management features that may affect processor frequency. Also, set any
software applications which control power management features to default.

Follow the Above Steps

 

[HarriePateman]

Can you also try this but keep an eye on the Temps: http://www.sevenforums.com/tutorials/220743-cpu-stress-test-using-intelburntest.html

 

[cthomp78]

ill double check it now but i did load optimal in the bios b4. im not sure what i need to change manually in the power management settings. ill shall check

 

[HarriePateman]

Okay, keep me informed.

Im going to look over the DMP's again to see if i missed anything.

 

[cthomp78]

here are some shuts from the BIOS. let me know if u see anything that is odd(beside the old interface).

 

[HarriePateman]

Thats all fine,

Talking of bios your bios is from 2009, might be an idea to update that im just looking through your files again give me a few minutes.

 

[cthomp78]

here s new one for ya. fresh one

 

[cthomp78]

i checked on dells site and for my system A11 is the newest they have for my service tag

 

[HarriePateman]

What Hertz is your RAM?

 

[HarriePateman]

Can you Run Driver Verifier please,

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[cthomp78]

let me know if thats what ur looking for

 

[HarriePateman]

Okay brilliant,

Can you Run Driver Verifier please,

Driver Verifier - Enable and Disable

And we will test the ram:

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

This is the problem with 0x124 bug check, there is such a vast area of problems, with little information.

 

[cthomp78]

this is b4 i did anything with memory test
got a whole new one.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: c1
BCP1: FFFFF9801DC7AFE0
BCP2: FFFFF9801DC7AFF4
BCP3: 0000000000D50014
BCP4: 0000000000000024
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1