BSOD: when idle restarts. screen goes black

[Kaptain 2 six]

Recently got this error when computer started up


[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7601.2.1.0.768.3[/FONT]
[FONT=&quot] Locale ID: 1033[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: [/FONT][FONT=&quot]1000009f[/FONT][FONT=&quot][/FONT]
[FONT=&quot] BCP1: 0000000000000004[/FONT]
[FONT=&quot] BCP2: 0000000000000258[/FONT]
[FONT=&quot] BCP3: FFFFFA8002409040[/FONT]
[FONT=&quot] BCP4: FFFFF800045154D0[/FONT]
[FONT=&quot] OS Version: 6_1_7601[/FONT]
[FONT=&quot] Service Pack: 1_0[/FONT]
[FONT=&quot] Product: 768_1[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\042914-20701-01.dmp[/FONT]
[FONT=&quot] C:\Users\Zach\AppData\Local\Temp\WER-30141701-0.sysdata.xml[/FONT]

[FONT=&quot][/FONT]
[FONT=&quot]RAN DM Log in said attachment. NOTE, in need of a new battery only using power outlet***[/FONT]

[FONT=&quot][/FONT]
[FONT=&quot]Very much appreciated guys
[/FONT]

 

[Thedoctor44]

What USB devices are you running?
It looks USB related.

Your CD-ROM filter driver by Gear Software is causing issues, please update it here if it's needed.

GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering

However I recommend uninstalling it completely if you don't use it.

It looks like multiple issues, one of them is USB related by the looks of it.

fffff880`060a7000 fffff880`06118000   spsys.sys
fffff880`06137000 fffff880`06148000   WinUsb.sys
fffff880`06148000 fffff880`0617e000   WUDFRd.sys
fffff880`05baa000 fffff880`05be0000   WUDFRd.sys
fffff880`05a6e000 fffff880`05a70000   USBD.SYS
fffff880`05be0000 fffff880`05bfb000   USBSTOR.SYS
fffff880`05a51000 fffff880`05a6e000   usbccgp.sys
fffff880`05b99000 fffff880`05baa000   WinUsb.sys
fffff880`05a1b000 fffff880`05a51000   WUDFRd.sys
fffff880`05bb6000 fffff880`05bb8000   USBD.SYS
fffff880`05a00000 fffff880`05a1b000   USBSTOR.SYS
fffff880`05b99000 fffff880`05bb6000   usbccgp.sys
fffff880`05bc9000 fffff880`05bff000   WUDFRd.sys
fffff880`05bb8000 fffff880`05bc9000   WinUsb.sys
fffff880`0409d000 fffff880`0409f000   USBD.SYS
fffff880`0208e000 fffff880`020a9000   USBSTOR.SYS
fffff880`015e0000 fffff880`015fd000   usbccgp.sys
fffff880`03b1c000 fffff880`03b2d000   WinUsb.sys
fffff880`02030000 fffff880`02066000   WUDFRd.sys
fffff880`043fd000 fffff880`043ff000   USBD.SYS
fffff880`015e0000 fffff880`015fd000   usbccgp.sys
fffff880`020c8000 fffff880`020e3000   USBSTOR.SYS
fffff880`03b1c000 fffff880`03b2d000   WinUsb.sys
fffff880`020c0000 fffff880`020f6000   WUDFRd.sys
fffff880`015e0000 fffff880`015ee000   crashdmp.sys
fffff880`03a06000 fffff880`03b22000   dump_iaStor.
fffff880`03b22000 fffff880`03b35000   dump_dumpfve

I don't think think that's everything but we'll see, I have a feeling something else is causing issues.

Do as suggested and post back the results.

 

[Kaptain 2 six]

What USB devices are you running?
It looks USB related.

Your CD-ROM filter driver by Gear Software is causing issues, please update it here if it's needed.

GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering

However I recommend uninstalling it completely if you don't use it.

It looks like multiple issues, one of them is USB related by the looks of it.

fffff880`060a7000 fffff880`06118000   spsys.sys
fffff880`06137000 fffff880`06148000   WinUsb.sys
fffff880`06148000 fffff880`0617e000   WUDFRd.sys
fffff880`05baa000 fffff880`05be0000   WUDFRd.sys
fffff880`05a6e000 fffff880`05a70000   USBD.SYS
fffff880`05be0000 fffff880`05bfb000   USBSTOR.SYS
fffff880`05a51000 fffff880`05a6e000   usbccgp.sys
fffff880`05b99000 fffff880`05baa000   WinUsb.sys
fffff880`05a1b000 fffff880`05a51000   WUDFRd.sys
fffff880`05bb6000 fffff880`05bb8000   USBD.SYS
fffff880`05a00000 fffff880`05a1b000   USBSTOR.SYS
fffff880`05b99000 fffff880`05bb6000   usbccgp.sys
fffff880`05bc9000 fffff880`05bff000   WUDFRd.sys
fffff880`05bb8000 fffff880`05bc9000   WinUsb.sys
fffff880`0409d000 fffff880`0409f000   USBD.SYS
fffff880`0208e000 fffff880`020a9000   USBSTOR.SYS
fffff880`015e0000 fffff880`015fd000   usbccgp.sys
fffff880`03b1c000 fffff880`03b2d000   WinUsb.sys
fffff880`02030000 fffff880`02066000   WUDFRd.sys
fffff880`043fd000 fffff880`043ff000   USBD.SYS
fffff880`015e0000 fffff880`015fd000   usbccgp.sys
fffff880`020c8000 fffff880`020e3000   USBSTOR.SYS
fffff880`03b1c000 fffff880`03b2d000   WinUsb.sys
fffff880`020c0000 fffff880`020f6000   WUDFRd.sys
fffff880`015e0000 fffff880`015ee000   crashdmp.sys
fffff880`03a06000 fffff880`03b22000   dump_iaStor.
fffff880`03b22000 fffff880`03b35000   dump_dumpfve

I don't think think that's everything but we'll see, I have a feeling something else is causing issues.

Do as suggested and post back the results.

That would make sense. one of my usb ports is kind of broken. i have to bend the pins on the port to plug in anything. I have my wireless stick in for my mouse. Updated the driver. let me run it one more time. thanks for the quick response

new log attached

 

[Kaptain 2 six]

i also noticed that if i close my laptop sometimes the screen goes black and i cant log in. but its random.

 

[Thedoctor44]

Hmm, that sounds like a display issue.
What version is your graphics driver?
I would roll back if it's one of the latest versions as they're quite unstable at the moment.
If you choose to roll back do it through device manager.

 

[Kaptain 2 six]

Hmm, that sounds like a display issue.
What version is your graphics driver?
I would roll back if it's one of the latest versions as they're quite unstable at the moment.
If you choose to roll back do it through device manager.

currently mobile intel 4 series express chipset family [8.15.10.2202] i dont think i can roll back lol

 

[Thedoctor44]

I recommend you create a restore point first to avoid further issues arising if you accidentally install the wrong thing (Or I suggest the wrong thing by mistake), so it's better to be safe than sorry.

   Warning

Before changing drivers, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point Manually before altering drivers.

Now you have created a restore point I suggest you update your graphics driver here if you haven't already done so.

https://downloadcenter.intel.com/Se...Mobile+Intel®+4+Series+Express+Chipset+Family

 

[Kaptain 2 six]

updated driver to [8.15.10.2869]

new log if needed

 

[Thedoctor44]

You still haven't removed CD-ROM Class Filter Driver by Gear Software like I asked you to.

Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="Red"]GEARAspiWDM.sys[/COLOR]

 

[Kaptain 2 six]

You still haven't removed CD-ROM Class Filter Driver by Gear Software like I asked you to.

Unable to load image \SystemRoot\system32\DRIVERS\GEARAspiWDM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=Red]GEARAspiWDM.sys[/COLOR]

but i use it to burn CD's i updated that i believe through device manager. is their another software to replace it>?

 

[Thedoctor44]

You should find some other software to use.
I can ask someone for some recommendations.

I will do that after the BSOD problems have been fixed.
I'm not forcing you to uninstall it but it's a clear sign that it's causing issues.

 

[Kaptain 2 six]

alright ok thank you. will do that asap

 

[Kaptain 2 six]

alright i uninstalled the program.

 

[Thedoctor44]

Just wait for another crash then upload the zip folder.

If it fixes the issue then mark the thread as solved, when the issue has been solved I can request somebody who can recommend a good CD burning software.

 

[Kaptain 2 six]

Alright thanks Doc, much appreciated!

 

[Thedoctor44]

No problem

 

[Kaptain 2 six]

unfortunately it restarted in the middle of the night again. (attachment below)

i checked the event logs as well, if this helps anything.

 

[Thedoctor44]

You still have the CD-ROM Class Filter Driver by Gear Software installed.
You need to remove it as it is causing issues.

 

[Kaptain 2 six]

i went into programs/ uninstall and its not there anymore. how else should i delete it?

 

[Thedoctor44]

Look in your C: drive and check program files for the software that you use.