BSOD when resuming from sleep. Bad_pool_caller

[Xubaru]

Hello, everyone. I came across this forum while searching for a solution to my BSOD problem. Usually I can fix things myself, but this has me stumped. Your help is much appreciated.

I don't know how much of this is relevant, but I will include everything that has happened leading up to my problem.

I got a new monitor (Dell 2007wfp) and hooked it up to via VGA cable. I ordered a usb cable for it, and a DVI cable and then I went out of town for two weeks and completely unplugged all electronics including my computer. When I got back I installed the new cables, plugged everything back in, and the computer wouldn't start. The light on the PSU was flashing. I re-seated the PSU and then it came on just fine. Now every time my computer tries to resume from sleep I get a BSOD with the error "Bad_Pool_Caller".

I have included the files requested in the instructions.

Again, thanks for any help you may be able to give me.

My specs are listed on my profile.

 

[zigzag3143]

Related to hssdrv.sys Hotspot Shield Routing Driver from AnchorFree Inc. yours is 2 years old. Reinstall newest available or remove.

 

[Xubaru]

Thanks, zigzag! I will uninstall Hotspot Shield, let my computer go to sleep again, and see if that fixes the problem. If it does I'll install the latest version and see if it happens again.

Update: After an uninstall, the problem resolved, so I re-installed, and it seems to be working fine now.

Thanks a bunch, zigzag!

 

[zigzag3143]

Thanks, zigzag! I will uninstall Hotspot Shield, let my computer go to sleep again, and see if that fixes the problem. If it does I'll install the latest version and see if it happens again.

Update: After an uninstall, the problem resolved, so I re-installed, and it seems to be working fine now.

Thanks a bunch, zigzag!

\


Good luck and if you feel the problem is resolved please use the red triangle and ask the thread be marked solved.

 

[Xubaru]

I got the same BSOD today, and rebooted. Everything was working fine, until I went back to the computer a few hours later, and it is now off, and wont turn back on. The LED indicator on the PSU is flashing again, so I think my PSU is going bad. I will order a new one tonight and see if that takes care of the problem.

Update - I found a PSU and installed it. The computer turns on again. Time will tell if I get the BSOD.

 

[writhziden]

Let us know whether the problem is solved or you need more help. Best of luck!

 

[Xubaru]

Just had to reboot from the same BSOD error. I will remove HotSpot Shield again, and this time leave it off my system. Any other suggestions?

 

[Xubaru]

I found this on HP's website, but it says it's for Windows Vista, and I have Windows 7. Should I install this BIOS update?

M2N68-LA Motherboard BIOS Update - HP Customer Care (United States - English)

 

[writhziden]

Yes, you should install the BIOS update.

   Warning

:warn:WARNING: Never interrupt a BIOS flash; it can leave the computer unable to boot or even reach Power On Self Test (POST).