BSOD When Resuming From Sleep Mode. Please Help

joeykrug

New member
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The zip file with the dump files I obtained according to the sticky is attached.
It only BSOD when resuming from sleep mode. I turn it back on and it is a black screen (My monitor's light is brown, as if nothing is plugged in, but it doesn't say no input device). There is no mouse or anything, just a black screen for 10 min. Then it BSOD, restarts, and windows loads. Please help, thank you.
Is Windows 7 . . .
- x64
- the original installed OS on the system? yes
- an OEM or full retail version? full retail
- What is the age of system (hardware)? 1 month
- What is the age of OS installation (have you re-installed the OS?) 5 days
 
Last edited:

My Computer My Computer

OS
Windows 7 Ultimate 64bit.
CPU
AMD 1090t
Motherboard
Asus M4A89GTD PRO/USB3
Memory
Corsair 4gb 1600mhz 8-8-8-24
Graphics Card(s)
Asus Radeon 6870
Sound Card
Onboard
Monitor(s) Displays
Acer H213H
Hard Drives
Seagate Barracuda 7200rpm
PSU
Thermaltake 800w.
Case
Thermaltake
Cooling
Corsair H50 with Push-Pull Fans
BSODs caused by PxHlpa64.sys, a driver from sonic solutions, remove/update this driver

Code:
BugCheck C9, {228, fffff88001051f74, fffff980219d2d30, 0}

Unable to load image \SystemRoot\system32\DRIVERS\amdxata.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amdxata.sys
*** ERROR: Module load completed but symbols could not be loaded for amdxata.sys
Unable to load image \SystemRoot\System32\Drivers\PxHlpa64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Probably caused by : PxHlpa64.sys ( PxHlpa64+2f74 )

Update ASUS monitoring system tools, they use an outdated driver
Code:
ATKDispLowFilter.sys        fffff880`04590000    fffff880`04599a00    0x00009a00    0x482a5671    14/05/2008 07:03:13
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 10 Pro x64, Arch Linux
CPU
Intel Core 2 Quad Q8200 OC'd 3.08GHz
Motherboard
Asus Rampage formula LGA775
Memory
8GB DDR2 900Mhz
Graphics Card(s)
MSI GT730 2GB GDDR5 (Kepler)
Sound Card
Supreme FX2
Monitor(s) Displays
Samsung LS22F350 LED
Screen Resolution
1080P
Hard Drives
Kingston SSDNow UV400 120GB, 500GB Hitachi, 2TB Samsung, 500GB Seagate FreeAgent, 640GB Samsung, 160GB Toshiba (Arch)
PSU
AeroCool 500W Bronze
Cooling
Cooler Master V6 + 3X fans
Keyboard
Prolink keyboard
Mouse
Logitech M705
Internet Speed
1MiB/s
Browser
Chrome Beta
Ok uninstalling that sonic stuff and updating the asus monitoring software, I'll reply with results.
 

My Computer My Computer

OS
Windows 7 Ultimate 64bit.
CPU
AMD 1090t
Motherboard
Asus M4A89GTD PRO/USB3
Memory
Corsair 4gb 1600mhz 8-8-8-24
Graphics Card(s)
Asus Radeon 6870
Sound Card
Onboard
Monitor(s) Displays
Acer H213H
Hard Drives
Seagate Barracuda 7200rpm
PSU
Thermaltake 800w.
Case
Thermaltake
Cooling
Corsair H50 with Push-Pull Fans
It still blue screens, I'll post an updated dump.
 

My Computer My Computer

OS
Windows 7 Ultimate 64bit.
CPU
AMD 1090t
Motherboard
Asus M4A89GTD PRO/USB3
Memory
Corsair 4gb 1600mhz 8-8-8-24
Graphics Card(s)
Asus Radeon 6870
Sound Card
Onboard
Monitor(s) Displays
Acer H213H
Hard Drives
Seagate Barracuda 7200rpm
PSU
Thermaltake 800w.
Case
Thermaltake
Cooling
Corsair H50 with Push-Pull Fans
Make sure PxHlpa64.sys is removed.

Go to C:\Windows\System32\drivers and rename PxHlpa64.sys to PxHlpa64.sys.old
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 10 Pro x64, Arch Linux
CPU
Intel Core 2 Quad Q8200 OC'd 3.08GHz
Motherboard
Asus Rampage formula LGA775
Memory
8GB DDR2 900Mhz
Graphics Card(s)
MSI GT730 2GB GDDR5 (Kepler)
Sound Card
Supreme FX2
Monitor(s) Displays
Samsung LS22F350 LED
Screen Resolution
1080P
Hard Drives
Kingston SSDNow UV400 120GB, 500GB Hitachi, 2TB Samsung, 500GB Seagate FreeAgent, 640GB Samsung, 160GB Toshiba (Arch)
PSU
AeroCool 500W Bronze
Cooling
Cooler Master V6 + 3X fans
Keyboard
Prolink keyboard
Mouse
Logitech M705
Internet Speed
1MiB/s
Browser
Chrome Beta
It still doesn't work after doing that, the new dump is in the OP.
 

My Computer My Computer

OS
Windows 7 Ultimate 64bit.
CPU
AMD 1090t
Motherboard
Asus M4A89GTD PRO/USB3
Memory
Corsair 4gb 1600mhz 8-8-8-24
Graphics Card(s)
Asus Radeon 6870
Sound Card
Onboard
Monitor(s) Displays
Acer H213H
Hard Drives
Seagate Barracuda 7200rpm
PSU
Thermaltake 800w.
Case
Thermaltake
Cooling
Corsair H50 with Push-Pull Fans
I was browsing through the dump files and noticed this

Event[0]:
Log Name: Application
Source: Windows Error Reporting
Date: 2011-02-02T14:01:14.000
Event ID: 1001
Task: N/A
Level: Information
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: joeykrug-PC
Description:
Fault bucket X64_0x9F_3_IMAGE_AiCharger.sys, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Does that mean AiCharger is the cause of the problem?
 

My Computer My Computer

OS
Windows 7 Ultimate 64bit.
CPU
AMD 1090t
Motherboard
Asus M4A89GTD PRO/USB3
Memory
Corsair 4gb 1600mhz 8-8-8-24
Graphics Card(s)
Asus Radeon 6870
Sound Card
Onboard
Monitor(s) Displays
Acer H213H
Hard Drives
Seagate Barracuda 7200rpm
PSU
Thermaltake 800w.
Case
Thermaltake
Cooling
Corsair H50 with Push-Pull Fans
Woohoo! I solved it, removed aicharger and now it is awesome. So glad to get it fixed, I reinstalled windows a week ago and still had the problem, now I know why + I got it fixed!
Anyone with an ASUS mobo and their aicharger software installed, be careful it may cause BSOD.
Now I gotta find out why stupid norton says I have no subscription even though I had 87days left yesterday xD
 

My Computer My Computer

OS
Windows 7 Ultimate 64bit.
CPU
AMD 1090t
Motherboard
Asus M4A89GTD PRO/USB3
Memory
Corsair 4gb 1600mhz 8-8-8-24
Graphics Card(s)
Asus Radeon 6870
Sound Card
Onboard
Monitor(s) Displays
Acer H213H
Hard Drives
Seagate Barracuda 7200rpm
PSU
Thermaltake 800w.
Case
Thermaltake
Cooling
Corsair H50 with Push-Pull Fans
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