BSoD when screen saver trying to start

[rting]

Basic system description:
Desktop PC about 2 years old with:
Motherboard: Asus P5Q-E
Processor: Intel Core 2 Quad Q6700 @ 2.66GHz
RAM amount: 8GB (DDR2)
Operating System: Windows 7 Professional Service Pack 1 OEM 64 bit
Graphics Cards (I have two installed and software controllable CrossFire): AMD Radeon HD4850 driving 4 monitors. Driver version 8.961.0.0
Hard drive: 1 TB Western Digital WDC WD1001FALS-00J7B1

BSoD Crash situation:
I was just sitting there doing nothing but just watching my screens (live financial charts) when all of a sudden the screen saver (I have "Mystify" setup) trying to start because I did not touch the keyboard and mouse for a few minutes. Then 2 of the 4 screen went blank and the remaining 2 froze and just gave me BSoD.

This BSoD is not the first one and I suspect the screen saver is missing some files, etc. or Windows is corrupted. I think all my drivers are updated (with SlimDriver freeware). This time, the BSoD - as I recall it had a IRQL_.... message at the top.

Every time the message is different, however.

Please help!!!!!!!!

 

[zigzag3143]

Two issues must be addressed before we can even begin to investigate the underlying problems. Obviously you didnt follow my suggestions from your other thread about McAfee or about asacpi.sys.

Why did you start a second thread if you werent going to follow the advice given in the first?

http://www.sevenforums.com/crashes-debugging/227620-bsod-stop-0x00000024-error-ntfs-sys.html

1-asacpi.sys


The pre 2009 version of this driver is a known BSOD cause.

Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).

2-Your McAfee. shown as the cause in abt 8 of these crashes.

McAfee is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Microsoft Security Essentials - Free Antivirus for Windows

 

[rting]

1. I did update the Asus driver. Will update again ...
2. It is not that I do not want to uninstall. The other two PC seems fine with McAfee (an Asus N73Jq and a Lenovo T420s). This one is oldest so will remove McAfee. I even have the MCPR.exe file from McAfee to have a clean remove.

What do I do to test once McAfee is removed?

 

[rting]

I also use SlimDriver to update ALL other drivers.

The reason I started another thread was because I felt that the items were different this time.

The screen saver screen is very strange now because it did not pre-load my user ID and avatar and asks me to input my ID.

 

[rting]

Two items:
1. Again, asacpi.sys was indeed updated. Date stamp is May 14, 2009.
2. McAfee removed.

Now what?

I am installing Microsoft Security Essentials as we speak.

 

[zigzag3143]

Two items:
1. Again, asacpi.sys was indeed updated. Date stamp is May 14, 2009.
2. McAfee removed.

Now what?

I am installing Microsoft Security Essentials as we speak.

The newest DMP file you have uploaded (the only thing I can go on) is dated 4/25 and asacpi.sys is still dated 2005 there as you can see for yourself.

I will wait for further DMP files to confirm and to examine the "new" problem/

 

[rting]

Well, the asacpi.sys file was updated as of May 2, 2012 at around 10AM my time. See attached screen capture.

 

[rting]

Removing all the old DMP files manully ...

 

[rting]

I will wait for further DMP files to confirm and to examine the "new" problem/

Ok, just got another BSoD ... may be it is a good thing? That I can actually get a new dump to show at least the asacpi.sys is indeed updated?

See attached.

 

[rting]

You know, I really need this computer working soon ... my hunch tells me that I need to reinstall Windows anyway (strange log in screen after screen saver). Will be in touch soon. Erasing the disk and start over ...

 

[rting]

Ok, before doing a delete all, I am trying to repair it with original Windows DVD and the repair disc.

Update:
Did not erase the files / C: drive. Performed a start up repair. If I BSoD again, will update the dump file but please look at the new dump file earlier.

I have purged all old dump files and then when it BSD again, I get a new dump file - which is what I have included in the latest zipped file above. It should not show that I did not update the asus file and it should also show that I am no longer using McAfee.

Update May 9, 2012:
Installed the latest driver from Marvell's website dated March 2012! Asus's listed drivers are outdated!

 

[writhziden]

How is the system responding with the new Marvell driver?

 

[rting]

How is the system responding with the new Marvell driver?

I have since reloaded Windows but before that, I can see a noticeable difference.

 

[writhziden]

Good to see. Is your problem solved, or do you still need help?

 

[rting]

Technically - no.

After reloading Windows 7 and updated ALL the drivers AGAIN, I still get BSoD twice

... before the BSoD's ... I noticed that two of my screens ( I have 4 screens ) were flickering immediately before the screen saver starts. Additionally, the BSoD only showed on 2 of screens which were flickering. The other 2 screens seems fine and was stuck on whatever I had on but no blue screen.

So I removed one of the video card (VisionTek Radeon HD 4850) which was hooked up to the ones with the blue screens and currently just on one video card and one screen. So far so good ... for the past 12 hours or so. Windows screen saver works without flickering.

Now loading Battlefield 3 so see if it BSoD and if not in the next couple of days, will install a new video card to go back to 4 screens.

I also bought a XFX R7770 Double Dissipation (GHz Edition) card yesterday while on sale.

I have a Asus P5Q-E motherboard with 8G Byte of RAM and an Intel Q6700 processor ... and a Corsair HX620W power supply in an extra large Antec case with fans.

My question is really, if it is indeed one of my old VisionTek graphics card failing (and causing all the BSoD even after a Windows reload), will the new graphics card going to work with the system? It probably needs a new driver from Radeon, etc. and takes up additional power?

:sarc::sarc::sarc:

 

[writhziden]

Is your R7770 a dual card? It sounds like it probably is. Do you have a 600 W or greater power supply (recommend 700 W) to run it?

If the problem was a bad card, the new one should solve it. If the problem was your motherboard or an incompatibility with the two cards running together, you may continue to experience crashes. If you do continue to experience crashes, first, try a fresh install. If that does not resolve the problem, contact ASUS and AMD for further support steps or an RMA.

 

[rting]

Thanks.

XFX just replied that my 620W supply should work.

I am testing it with the old VisionTek HD 4850 and just loaded Battlefield 3. Will push the limit and see if it crashs (to test out the motherboard + remaining graphics card) to see if there is a crash.

Is there a more "robust" test other than running a hard core game?

I do not game too much but Battlefield 3 does recommend HD6950 series from Radeon and will still work with my HD 4850 at a lower resolution. I am an old chap with no real intent to do a lot of gaming - and just using it to test.

Thanks again.

 

[writhziden]

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html has some good methods for testing graphics cards. It is the link we give for graphics card related crashes, but you can also use the hardware tests in there to diagnose your hardware even if you are not getting that crash.

 

[rting]

Ok, going there.

BTW, thank you for the information.

 

[rting]

I am downloading the latest FurMark

FurMark 1.10.1 Released - 3D Tech News and Pixel Hacking - Geeks3D.com

Sound about right as this is a later version than what was mentioned in the link in oZone3D.net.