BSOD when streaming videos

[DJHazey]

I've been having this problem every so often. I'm not sure if there is a pattern, but randomly my computer will go BSOD in the middle of streaming a video. I was able to make the issue go away for awhile by 'disabled hardware accelerator' on the browser settings, but the issue is still popping up.

Also I read about updating my graphics driver and so I used the Intel Driver App from this site and it found an updated graphics driver but when I tried to install it, my monitor went black screen in the middle of the process.

Please Help.

Hope I uploading the correct information.

 

[DJHazey]

I just discovered that I didn't have hardware accelerated unchecked on Firefox (which I've been using more often lately when the issue popped back up), so maybe this was the issue. If someone could still look at my info and see if another issue might be the cause, let me know.

 

[kma1717]

bsod

Hey there,

I think your issue is related to Firefox, this is what the debug tool shows is causing the BSOD. I don't know if you want to uninstall/reinstall Firefox or look for a new version of it.. Hope this helps.

Thanks

 

[axe0]

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses some logs.
You could check if there are

1. 18 .txt,
2. 1 .nfo,
3. 1 or more .dmp,

files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required

 

[DJHazey]

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses some logs.
You could check if there are

1. 18 .txt,
2. 1 .nfo,
3. 1 or more .dmp,

files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required

In the command prompt that runs with the DM Log Collector it listed 7 .dmp files at the beginning. The Zip file has 18 .txt. files, 1 .nfo file, and 7 .dmp files.

It is attached.

As for Firefix I haven't re-installed it yet because I'm hesitant to lose all my favorites and bookmarks, but it is currently on the latest updated version.

 

[axe0]

Diagnostic Test

 DRIVER VERIFIER

   Warning

Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.

Please follow this tutorial to run driver verifier.

Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

   Note

Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.

 

[DJHazey]

Sorry for the delay about doing this next step, but I thought the problem had gone away, but I had a Black SOD and BSOD yesterday and I don't even think I was using video at the time.

So I made a backup disc and did a system restore point. I started driver verifier and I've had it running an hour or two now doing pretty much the same kind of things I did when I got the BSOD, but now nothing. Can I shut down my computer with it still on and come back later or do I have to leave it on? What if I'm not there when it crashes?

 

[axe0]

You can shutdown your system, driver verifier will resume when your system is started again. I do think, however, that driver verifier may start all over again with checking drivers. AFAIK the data isn't saved anywhere.

Your system will reboot when it crashes, you only need to check in C:\Windows\Minidump what the newest file is and if the newest file is newer than you remember upload a new zip.
If you can't boot properly, there are plenty of ways to get back in Windows like the few suggested earlier.

 

[DJHazey]

I've run the Verifier for 36 hours without any BSOD. I think that is because the error is so random. I tried streaming video (though because of the verifier it was running so slow that streaming was hard) and having multiple programs open without a crash.

I still think it is somehow related to my graphics driver. Before I downloaded an Intel driver detector from their site which scans your computer and finds the outdated drivers. It did want me to update the graphics driver and that one only but when I tried to update I got a black screen of death halfway through the update process.

How do I go about updating that driver without the crash?

 

[DJHazey]

I also noticed that I did not the settings so that if a BSOD occurs, the computer actually creates a minidump file and reboots. It would always get stuck at like 75% on the blue screen. I've changed the settings but haven't had a crash since doing it.

If another BSOD crash occurs will this allow me to do able to open the file afterwards and help identify the reason for crashing?

 

[axe0]

You cannot update the display drivers without getting a temporary black screen, when this happens it isn't a crash.

 

[DJHazey]

Hmmm I seem to remember it being similar to the other black screen crashes I have seen occur. It didn't seem like it was going to be temporary. How long should it go black for before I assume something went wrong?

I can try updating it again later.

 

[axe0]

There is no standard time AFAIK, on my custom build it is only a few seconds.
The last time the display drivers on my laptop were updated, it took some time before the update finished and the black screen was gone.

 

[DJHazey]

Okay I have updated the graphic driver. Went well for a couple of days thinking I was in the clear. But this morning the screen went black when it first tried to load Windows (after logging in), so I re-started and began using a program that wasn't an internet browser (where I've always had my issues before), it was windows movie maker. The computer froze, where I couldn't bring up Task manager or anything.

Another note, this is a Gateway desktop and normally when I first press the power button it fires right up, but lately I have to push down on it a couple of times before it boots.

 

[axe0]

Your boot issue may be related to the BSOD issue.

I've dealt with a similar issue in the past with my dad, the system was resetted and rebuild from scrath but it didn't change the boot issue.
The next step we took was a hardware stripdown, removing everything until you have a system that is the minimum requirement for a pc to boot (don't know how else to describe it atm), it turned out to be a faulty hard drive causing the issue.

I recommend that you do a hardware stripdown on your system, a guide Hardware Stripdown Troubleshooting, hardware diagnostics are not needed.

 

[DJHazey]

I ended up taking my computer to a local reputable repair that doesn't charge for diagnostics. They said my hardware was all fine. Even though my hard drive has 11,000 hours on it, they said there isn't an issue with it yet. They told me there were like 100 adware on the computer making havoc and I chose to have them do a factory restore.

 

[axe0]

Computer shops usually use software tests which are in some situations not reliable (no program is 100%). Though I do not know how your local repair shop has performed diagnostics.

Let me know how it goes.