BSOD while updating AMD drivers, error 0x00000116

[probanditz]

Hi all, recently I tried to update my graphics driver by installing the Catalyst 16.2.1 drivers. But it BSOD while installing the video drivers part. Restarting the laptop also causes that. I tried installing the manufacturer's driver package but the same thing occurred. atikmpag.sys seems to be the cause of it. I've attached the log dump using the dm log collector.

 

[axe0]

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from Lenovo. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so :ar: http://www.sevenforums.com/tutorial...install-without-catalyst-install-manager.html
View attachment 391343

6: kd> lmvm atikmpag
Browse full module list
start             end                 module name
fffff880`02cc6000 fffff880`02d71000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Feb 26 20:58:13 2016 (56D0AE55)
    CheckSum:         000A5BA1
    ImageSize:        000AB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[probanditz]

Did as instructed but it still BSOD when manually installing the drivers. Attached the new log.

In device manager it says that the driver cannot start, giving code 10.

 

[axe0]

Are there older versions available?
Is there a BIOS update available?

 

[probanditz]

Yup there's another older version available.
As for the BIOS update it says that it's not required.

 

[axe0]

Please check manually for BIOS updates, it is preferrable to check for drivers & BIOS updates manually so you're sure it is done properly without any bug interfering

 

[probanditz]

Ok, found and updated the new BIOS. What do I do now?

 

[axe0]

Simply see if it has helped with the issue (resolved the issue and/or improved stability)

 

[probanditz]

I'm not sure but I think it might be a hardware problem. It still BSOD when i tried updating the driver

 

[axe0]

If it is then we can't do much, because with a laptop it is difficult to replace a hardware part. In that case it would be the best to either use warranty if any is still available or get a new laptop. A new laptop cost a lot of money, but is much less consuming than replacement.

 

[probanditz]

Yea that's really too bad, but at least i'm still able to upgdate the Intel drivers. Nonetheless thanks for the help of troubleshooting! I'll just make use of what I have now.