BSOD Windows 7 Professional 64bit

haPPy00 · Mar 8, 2013

Hi everyone!

In the last month I've been getting BSOD a couple of times a week. I've updated my drivers hoping it would solve the problem but it hasn't.

My computer just crashed again and Windows was already set to create a kernel memory dump so I'm uploading it, just tell me if I need to create a complete memory dump, I can upload it next time it crashes.

I'm hoping someone can tell me why it's crashing!

koolkat77 · Mar 8, 2013

Hi -

Welcome to SevenForums.

Code:

Start Menu\Programs\Avira    Public:Start Menu\Programs\Avira    Public
Start Menu\Programs\Avira\Avira Desktop    Public:Start Menu\Programs\Avira\Avira Desktop    Public

Avira contributes in BSOD's. Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides best stability compared to other Antivirus App/Internet Security Software.

Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Make scans with the following as well:

-Kaspersky TDSSKiller

Anti-rootkit utility TDSSKiller

-ESET online scanner

Free Online Virus Scanner | ESET

Perform a System File Check to check the integrity of all protected Windows 7 :

Click on the start rb:
Type CMD on Search
Left click and Run as Administrator
Type
Code:
```
SFC /scannow
```

Full tutorial:

SFC /Scannow Command - System File Checker

Check your hard drive(s) for errors by running chkdsk

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

If the above does not bring stability test your Hard drive and RAM:

Upload a screenshot of your hard disk using CrystalDiskInfo:

Make a hard drive test from the hard drive manufacturers website:

Hard Drive Diagnostic Procedure

Hard drive test both short and long with:

SeaTools for Windows

DOS version of Seatools:

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Note

Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

Information

Errors are sometimes found after 8 passes.

Tip

Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial:

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

You need to update the BIOS:

Your BIOS dates from 2008. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

Code:

BIOS Version/Date    Award Software International, Inc. F1, 18.8.2008.

Let us know the results and further BSOD reports.

BSOD Analyse

Code:

**************************Fri Mar  8 15:47:33.496 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\haPPy00\SF_08-03-2013\030813-15600-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:00:49.104
Could not read faulting driver name
Probably caused by : memory_corruption ( nt!MiRemoveWorkingSetPages+388 )
BugCheck 50, {fffff69a1697a2c8, 0, fffff80002c563d0, 5}
BugCheck Info: [URL="http://carrona.org/bsodindx.html#0x00000050"]PAGE_FAULT_IN_NONPAGED_AREA (50)[/URL]
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
[B]Usual causes:[/B]  Defective hardware (particularly memory - but not just RAM), Faulty system service, 
Antivirus,  Device driver, NTFS corruption, BIOS
Arguments:
Arg1: fffff69a1697a2c8, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff80002c563d0, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000005, (reserved)
BUGCHECK_STR: 0x50
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: avguard.exe
FAILURE_BUCKET_ID: X64_0x50_nt!MiRemoveWorkingSetPages+388
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7400  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2800

  BIOS Version           F1
  BIOS Release Date   08/18/2008
  Manufacturer          Gigabyte Technology Co., Ltd.
  Product Name         EP45-DS3LR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar  1 02:36:34.314 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\haPPy00\SF_08-03-2013\022813-15709-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 9:29:27.797
GetPointerFromAddress: unable to read from fffff80002f0b100
GetUlongFromAddress: unable to read from fffff80002f0b1c0
Probably caused by : ntkrnlmp.exe ( nt!IopPostProcessIrp+4d )
BugCheck 19, {20, fffffa800566e620, fffffa800566e670, 4050002}
BugCheck Info: [URL="http://carrona.org/bsodindx.html#0x00000019"]BAD_POOL_HEADER (19)[/URL]
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
[B]Usual causes:[/B]  Device driver
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa800566e620, The pool entry we were looking for within the page.
Arg3: fffffa800566e670, The next pool entry.
Arg4: 0000000004050002, (reserved)
BUGCHECK_STR: 0x19_20
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: firefox.exe
FAILURE_BUCKET_ID: X64_0x19_20_nt!IopPostProcessIrp+4d
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7400  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2800

  BIOS Version           F1
  BIOS Release Date   08/18/2008
  Manufacturer          Gigabyte Technology Co., Ltd.
  Product Name         EP45-DS3LR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Feb 20 21:07:05.306 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\haPPy00\SF_08-03-2013\022013-16317-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:00:14.929
Probably caused by : memory_corruption ( nt!MiReplenishPageSlist+c0 )
BugCheck 1E, {ffffffffc0000005, fffff80002ce4240, 0, ffffffffffffffff}
BugCheck Info: [URL="http://carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
[B]Usual causes:[/B]  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002ce4240, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception
BUGCHECK_STR: 0x1E_c0000005_R
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: nvvsvc.exe
FAILURE_BUCKET_ID: X64_0x19_20_nt!IopPostProcessIrp+4d
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7400  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2800

  BIOS Version           F1
  BIOS Release Date   08/18/2008
  Manufacturer          Gigabyte Technology Co., Ltd.
  Product Name         EP45-DS3LR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Feb 20 22:57:42.796 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\haPPy00\SF_08-03-2013\022013-15678-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:00:28.419
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4ad3 )
BugCheck 1A, {41284, 66a2001, 5dd3, fffff70001080000}
BugCheck Info: [URL="http://carrona.org/bsodindx.html#0x0000001A"]MEMORY_MANAGEMENT (1a)[/URL]
# Any other values for parameter 1 must be individually examined.
[B]Usual causes:[/B]  Device driver, memory, kernel
Arguments:
Arg1: 0000000000041284, A PTE or the working set list is corrupt.
Arg2: 00000000066a2001
Arg3: 0000000000005dd3
Arg4: fffff70001080000
BUGCHECK_STR: 0x1a_41284
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: avguard.exe
FAILURE_BUCKET_ID: X64_0x1a_41284_nt!_??_::FNODOBFM::_string_+4ad3
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7400  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2800

  BIOS Version           F1
  BIOS Release Date   08/18/2008
  Manufacturer          Gigabyte Technology Co., Ltd.
  Product Name         EP45-DS3LR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Feb 17 21:27:17.524 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\haPPy00\SF_08-03-2013\021713-13182-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:05:23.132
Probably caused by : Ntfs.sys ( Ntfs!NtfsQueryDirectory+1c79 )
BugCheck 24, {1904fb, fffff8800c2618d8, fffff8800c261130, fffff880014d7d83}
BugCheck Info:[URL="http://www.carrona.org/bsodindx.html#0x00000024"] NTFS_FILE_SYSTEM (24)[/URL]
If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
[B]Usual causes:[/B]  Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure
Arguments:
Arg1: 00000000001904fb
Arg2: fffff8800c2618d8
Arg3: fffff8800c261130
Arg4: fffff880014d7d83
BUGCHECK_STR: 0x24
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: update.exe
FAILURE_BUCKET_ID: X64_0x24_Ntfs!NtfsQueryDirectory+1c79
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7400  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2800

  BIOS Version           F1
  BIOS Release Date   08/18/2008
  Manufacturer          Gigabyte Technology Co., Ltd.
  Product Name         EP45-DS3LR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Feb  3 00:24:06.212 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\haPPy00\SF_08-03-2013\020213-13587-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 1:40:56.835
Probably caused by : win32k.sys ( win32k!xxxInternalDoPaint+af )
BugCheck 3B, {c0000005, fffff96000076e9f, fffff8800a4a3eb0, 0}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000076e9f, Address of the instruction which caused the bugcheck
Arg3: fffff8800a4a3eb0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
[B]Usual causes:[/B] System service, Device driver, graphics driver, ?memory
BUGCHECK_STR: 0x3B
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: firefox.exe
FAILURE_BUCKET_ID: X64_0x3B_win32k!xxxInternalDoPaint+af
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7400  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2800

  BIOS Version           F1
  BIOS Release Date   08/18/2008
  Manufacturer          Gigabyte Technology Co., Ltd.
  Product Name         EP45-DS3LR
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jan 23 21:08:26.289 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\haPPy00\SF_08-03-2013\012313-41511-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 1 days 5:59:35.896
*** WARNING: Unable to verify timestamp for netr7364.sys
*** ERROR: Module load completed but symbols could not be loaded for netr7364.sys
Probably caused by : netr7364.sys ( netr7364+680b )
BugCheck 7F, {8, 80050031, 406f8, fffff8800725480b}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000007F"]UNEXPECTED_KERNEL_MODE_TRAP (7f)[/URL]
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000406f8
Arg4: fffff8800725480b
[B]Usual causes:[/B]  Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
BUGCHECK_STR: 0x7f_8
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: 
FAILURE_BUCKET_ID:  
CPUID:        "Intel(R) Core(TM)2 Duo CPU     E7400  @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: 2800

  BIOS Version           F1
  BIOS Release Date   08/18/2008
  Manufacturer          Gigabyte Technology Co., Ltd.
  Product Name         EP45-DS3LR

haPPy00 · Mar 8, 2013

Thank you for a quick response, I will do as you say!

koolkat77 · Mar 8, 2013

No problem, I suspect your RAM since crashes are all over the place. Look forward to the results.

koolkat77 · Apr 16, 2013

Have you got your BSOD problems sorted?

BSOD Windows 7 Professional 64bit

haPPy00

New member

My Computer

koolkat77

New member

My Computer

haPPy00

New member

My Computer

koolkat77

New member

My Computer

koolkat77

New member

My Computer

Similar threads