Solved Bsod

[Swizz]

Hello all...

I have been browsing the Net this afternoon as normal with Google Chrome/Firefox and Opera all open, then as soon as I inserted the lead that goes from my Nikon camera to the USB port I received a BSOD. Can somebody please look on this. I would like to add that I have been inserting my camera into the PC for a good while now with no issue, apart from now that is.



Dump File: 030315-5335-01.dmp
Crash Time: 03/03/2015 14:24:51
Bug Check String: KERNEL_DATA_INPAGE_ERROR
Bug Check Code: 0x0000007a
Parameter 1: fffff6fc`40009958
Parameter 2: ffffffff`c000000e
Parameter 3: 00000001`f89d6860
Parameter 4: fffff880`0132bdc4
Caused By Driver: Ntfs.sys
Caused By Address: Ntfs.sys+f4dc4
File Description: NT File System Driver
Product Name: Microsoft® Windows® Operating System
Company: Microsoft Corporation
File Version: 6.1.7600.16385 (win7_rtm.090713-1255)
Processor: x64
Crash Address: ntoskrnl.exe+74ec0
Full Path: C:\Windows\Minidump\030315-5335-01.dmp
Processors Count: 4
Major Version: 15
Minor Version: 7601
Dump File Size: 261,144
Dump File Time: 03/03/2015 14:25.41

Taken from Bluescreenview-x64

Mini dump file has also been attached

Thank you for your time.

 

[Swizz]

I have plug my camera back in the PC and everything is okay with no BSOD Since the post above. I have done this a few times now with no bsod

 

[Swizz]

The above BSOD was not resolved. Since the date of that particular BSOD I have not seen it since.

I am requiring assistance of another BSOD, this time with the following that has been attached. Late last night, early hours in the morning I took out my dvi cable, going from my pc to the monitor for a few minutes then when I plugged it back in again I received a BSOD...

I would appreciate it, if anybody could look into this.

Carl.

 

[Arc]

Stray crash dumps are not enough.

Click on button below ....

​

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[Swizz]

Hello Arc..I just realized that I left my other log, out..

Dump File: 040115-5428-01.dmp
Crash Time: 01/04/2015 02:46:32
Bug Check String: CRITICAL_OBJECT_TERMINATION
Bug Check Code: 0x000000f4
Parameter 1: 00000000`00000003
Parameter 2: fffffa80`08512430
Parameter 3: fffffa80`08512710
Parameter 4: fffff800`03fd7130
Caused By Driver: ntoskrnl.exe
Caused By Address: ntoskrnl.exe+74ec0
File Description: NT Kernel & System
Product Name: Microsoft® Windows® Operating System
Company: Microsoft Corporation
File Version: 6.1.7601.18738 (win7sp1_gdr.150128-1513)
Processor: x64
Crash Address: ntoskrnl.exe+74ec0
Full Path: C:\Windows\Minidump\030315-5335-01.dmp
Processors Count: 4
Major Version: 15
Minor Version: 7601
Dump File Size: 331,224
Dump File Time: 01/04/2015 02:47:30



Would this be sufficient?

Thanks.

 

[Arc]

No, not at all.

If you want us to help you debug your issue, please follow post #4.

 

[Swizz]

Yes of course, will do..Proceeding with instruction now

 

[Swizz]

The Zip has been attached. Thanks for helping, Arc.

 

[Arc]

0xF4 and 0x7A are of the same line, some issue is there with the storage devices.

From your crash dumps ....

ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.
[COLOR=Red]
DISK_HARDWARE_ERROR: There was error with disk hardware[/COLOR]

WARNING: !chkimg output was truncated to 50 lines. Invoke !chkimg without '-lo [num_lines]' to view  entire output.
[COLOR=Red]3745 errors : !Ntfs[/COLOR] (fffff8800132b000-fffff8800132bfff)

You have two storage devices ....

• Samsung SSD 840 PRO Series
• Seagate Barracuda 7200.14 ST3000DM001 3TB

Make it sure that the SSD is having the latest firmware.

• How to Upgrade Samsung SSD Firmware | StorageReview.com - Storage Reviews

Test the HDD (not the SSD) with Seatools, both the short and long generic.

• http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

Let us know the results. If the issue persists, we have to take some further steps.

 

[Arc]

Well, a serious note ....

mcsacore.exe    c:\progra~2\mcafee\sitead~1\mcsacore.exe    1984    8    3072    4608    01/04/2015 13:12    3.7.2.203    151.23 KB (154,856 bytes)    30/03/2015 23:30
saui.exe    c:\progra~2\mcafee\sitead~1\saui.exe    4800    8    200    1380    01/04/2015 13:12    3.7.2.203    1.16 MB (1,212,112 bytes)    30/03/2015 23:30
sahook    3.7.2.203    20.00 KB (20,480 bytes)    30/03/2015 23:30    McAfee, Inc.    c:\progra~2\mcafee\sitead~1\x64\sahook.dll
mcsacore    3.7.2.203    151.23 KB (154,856 bytes)    30/03/2015 23:30    McAfee, Inc.    c:\progra~2\mcafee\sitead~1\mcsacore.exe
sasshmod    3.7.2.203    2.09 MB (2,195,256 bytes)    30/03/2015 23:30    McAfee, Inc.    c:\progra~2\mcafee\sitead~1\sasshmod.dll
saupkeep    3.7.2.203    1.59 MB (1,670,480 bytes)    30/03/2015 23:30    McAfee, Inc.    c:\progra~2\mcafee\sitead~1\saupkeep.dll
McSACorePS    3.7.2.203    99.42 KB (101,808 bytes)    30/03/2015 23:30    McAfee, Inc.    c:\progra~2\mcafee\sitead~1\x64\mcsaco~1.dll
saui    3.7.2.203    1.16 MB (1,212,112 bytes)    30/03/2015 23:30    McAfee, Inc.    c:\progra~2\mcafee\sitead~1\saui.exe
McAfee SiteAdvisor Service    McAfee SiteAdvisor Service    Running    Auto    Own Process    c:\progra~2\mcafee\sitead~1\mcsacore.exe    Normal    LocalSystem    0
McAfee Security Scan Component Host Service    McComponentHostService    Stopped    Manual    Own Process    "c:\program files\mcafee security scan\3.8.130\mcchsvc.exe"    Normal    LocalSystem    0

McAfee is nicely present there in your system, but not in program groups, where it is ESET there.

Start Menu\Programs\ESET\ESET Smart Security
​

That means theoretically two antivirus programs are running there.

What have you done with McAfee? Have you wanted to uninstall it but deleted it actually? It seems like that.
If so, all sort of issues are possible there.

 

[Swizz]

No Sir..I have never installed any type of security from McAfee. Saying that I do have McAfee SiteAdvisor. Should I uninstall that?

 

[Arc]

McAfee is not any good, but it is bad. Better you dont use McAfee.

Let us know the other results when done.

 

[Swizz]

Hello Arc...

First of all McAfee Site-Advisor is now uninstalled.

My SSD has received it's firmware update with no issues.

And the Seagate Barracuda HDD has past, both the short and long generic test.

 

[Arc]

Nice!

Now it is the time to wait and observe how the computer runs after the ssd firmware upgrade.

 

[Swizz]

I will definitely keep you updated

And thank you for your help

 

[Swizz]

Hello Arc..After a time-space of over 4 weeks I would like to inform you that I have not received a single BSOD ever since you have advised/helped me concerning the issue that I once had. I would like to hand you an extended thank you, for your time & expertise *Two Thumbs Up*

 

[Arc]

Welcome.

Let us know if you have any further issue.