Solved BSODs - 1000007e & 116

[ProdigyGamer]

BSOD 116

I started suffering random BSOD 116 over the last month or so and within the last 2-3 days they have started happening multiple times.

My system is only 1 year old and should not be having these problems, I have the latest graphics drivers that I get directly from Nvidia.

It usually happens when I log into a game and has even happened browsing the net today while trying to google a fix for the BSODs.

BSOD 1000007e

Just in the last few days I have also now got this awful 1000007e BSOD and I get it instantly if I try to plug in my WD 2 TB HD Passport.

It got to the point where I was getting a BSOD when I tried to restart my PC. It sometimes fails to restart and just beeps while the monitor goes into sleep mode or it restarts but not fully and on the monitor I see a black screen with a flashing _ in the top left corner and it stays like that until the monitor sleeps or it crashes.

Information

I may have made it worse myself by resetting the boot mode/drive to default settings and hit F10 to save it then restarted my PC, thinking it would help with the hangs/fails to restart, it said something about secure boot keys? Have I done this?

I also changed settings in my Nvidia control panel to make PhysX dedicate to my CPU to test if it would be better performance than letting the GPU handle it.

It got so bad with BSODs that I went ahead and did a format on my PC, when I loaded Windows back ona nd started to install all my drivers and programs it started crashing again instantly when i tried to plug in my WD Passport and started beeping when I tried to restart after a few program setups and windows updates needed a restart to complete the install.

Link to my previous Dump files before the format - SkyDrive: https://skydrive.live.com/#cid=F95989B014D867BA&id=F95989B014D867BA%21115

Apart from those changes, I have not done anything that I can think of that may have caused this.

Please let me know if you need any more information and thank you in advance for taking the time to look into my problem, I appreciate it a lot!

 

[Arc]

Hello Prodigy. The single crash dump you have supplied contains a stop 0x1000007E crash, caused by Renesas Electronics Corporation USB 3.0 Host Controller Driver.

*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=rusb3xhc.sys"]rusb3xhc.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=rusb3xhc.sys"]rusb3xhc.sys[/URL]
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88007cf22dd, fffff880083b7468, fffff880083b6cc0}

Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=rusb3xhc.sys"]rusb3xhc.sys[/URL] ( rusb3xhc+1c2dd )

Followup: MachineOwner
---------

And that is old.

fffff880`07cd6000 fffff880`07d11000   rusb3xhc T (no symbols)           
    Loaded symbol image file: rusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\rusb3xhc.sys
    Image name: [URL="http://www.carrona.org/drivers/driver.php?id=rusb3xhc.sys"]rusb3xhc.sys[/URL]
    Timestamp:        [COLOR=Red]Thu Sep 15 06:45:00 2011[/COLOR] (4E715194)
    CheckSum:         00043445
    ImageSize:        0003B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Filesystem/Device Drivers Downloads | Renesas Electronics America

Intel Rapid Storage is also causing troubles there .....

fffff880`083b7aa8  fffff880`0498d327Unable to load image \SystemRoot\system32\drivers\[URL="http://www.carrona.org/drivers/driver.php?id=iaStorF.sys"]iaStorF.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for[URL="http://www.carrona.org/drivers/driver.php?id=iaStorF.sys"] iaStorF.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=iaStorF.sys"]iaStorF.sys[/URL]
 iaStorF+0x1327
--------------------------------------------------------------------------------------------------
fffff880`0498c000 fffff880`04995000   iaStorF  T (no symbols)           
    Loaded symbol image file: iaStorF.sys
    Image path: \SystemRoot\system32\drivers\[URL="http://www.carrona.org/drivers/driver.php?id=iaStorF.sys"]iaStorF.sys[/URL]
    Image name: [URL="http://www.carrona.org/drivers/driver.php?id=iaStorF.sys"]iaStorF.sys[/URL]
    Timestamp:        Thu Oct 13 01:58:40 2011 (4E95F878)
    CheckSum:         0000A262
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Download and install this particular version of Intel RST only.

Let us know the results.

 

[ProdigyGamer]

I went to Filesystem/Device Drivers Downloads | Renesas Electronics America as you asked and I have no idea which one to get, there is 2 pages full, I tried a few but they either didn't have an auto install or wouldn't work for my PC. I also went through a ton of registration forms to allow me to download it...seemed rather odd for a driver.

I am not sure what to do for the first link Arc.

I went to the second link and downloaded
File name:
iata_enu.exe

But it comes up with an error at the end of the install that says: This computer does not meet the minimum requirements to install this software.

Looking at it again I saw it did not mention anything about Win 7 support or compatibility only Vista, XP and Server 2003.

I am out of luck and now starting to have windows install errors while trying to install Windows Updates...

 

[Saurabh A]

Hi ProdigyGamer,

You may try updating 'Renesas Electronics Corporation USB 3.0 Host Controller Driver' (As suggested by Arc) from the following link: Driver Details | Dell US (Download and install the drivers as per the on-screen instructions)

Also update the following chipset (Intel) drivers:
Driver Details | Dell US
Driver Details | Dell US

Hope this helps.

 

[ProdigyGamer]

Hi ProdigyGamer,

You may try updating 'Renesas Electronics Corporation USB 3.0 Host Controller Driver' (As suggested by Arc) from the following link: Driver Details | Dell US (Download and install the drivers as per the on-screen instructions)

Also update the following chipset (Intel) drivers:
Driver Details | Dell US
Driver Details | Dell US

Hope this helps.

Hi Saurabh,

I have installed the first link to USB 3.0 but while about to install the sfirst link for the chipset, I got a BSOD:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: c4
BCP1: 0000000000000062
BCP2: FFFFFA8021B66A28
BCP3: FFFFFA8021B66860
BCP4: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\030413-64054-01.dmp
C:\Windows\Temp\WER-74630-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


I have uploaded the Dump file (030413-64054-01.dmp) to SkyDrive along with all the others, it can be found here: https://skydrive.live.com/#cid=F95989B014D867BA&id=F95989B014D867BA!115

I will try again and let you know how I go.

 

[ProdigyGamer]

Hi ProdigyGamer,

You may try updating 'Renesas Electronics Corporation USB 3.0 Host Controller Driver' (As suggested by Arc) from the following link: Driver Details | Dell US (Download and install the drivers as per the on-screen instructions)

Also update the following chipset (Intel) drivers:
Driver Details | Dell US
Driver Details | Dell US

Hope this helps.

Hi Saurabh,

I have installed the first link to USB 3.0 but while about to install the sfirst link for the chipset, I got a BSOD:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: c4
BCP1: 0000000000000062
BCP2: FFFFFA8021B66A28
BCP3: FFFFFA8021B66860
BCP4: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\030413-64054-01.dmp
C:\Windows\Temp\WER-74630-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


I have uploaded the Dump file (030413-64054-01.dmp) to SkyDrive along with all the others, it can be found here: https://skydrive.live.com/#cid=F95989B014D867BA&id=F95989B014D867BA!115

I will try again and let you know how I go.

And another BSOD trying to install same file, uploaded dump to SkyDrive: 030413-38735-01

 

[Saurabh A]

Hi ProdigyGamer,

The mini-dump shared by you points at 'mbam.sys driver' causing this crash. This driver relates to 'Malware Bytes' program and it may have prevented the installation/update suspecting a possible Malware program

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {62, fffffa8021b66a28, fffffa8021b66860, 1}

*** WARNING: Unable to verify timestamp for mbam.sys
*** ERROR: Module load completed but symbols could not be loaded for mbam.sys
Probably caused by : mbam.sys

Followup: MachineOwner
---------

11: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 0000000000000062, A driver has forgotten to free its pool allocations prior to unloading.
Arg2: fffffa8021b66a28, name of the driver having the issue.
Arg3: fffffa8021b66860, verifier internal structure with driver information.
Arg4: 0000000000000001, total # of (paged+nonpaged) allocations that weren't freed.
	Type !verifier 3 drivername.sys for info on the allocations
	that were leaked that caused the bugcheck.

Please remove the 'Malware Bytes' program; you may use this utility to clean-up the program: http://www.malwarebytes.org/mbam-clean.exe > Restart the unit when prompted > Install the drivers > You may try installing the latest version of 'Malware Bytes' after the drivers are installed.

Hope this helps.

 

[ProdigyGamer]

I am having a lot of trouble getting rid of Malwarebytes, I cannot even exit out of the program or turn it off without getting a BSOD.

The removal tools gets part of the way through then sends me to BSOD, when my system auto restarts, Malwarebyes is still there and BSODs again if I try to exit out of it, close it, remove it.

I will to try in Safe Mode.

 

[ProdigyGamer]

Ok I was able to remove with the tool you linked while in Safe Mode, thanks Saurabh!

I installed the driver but it didn't auto start the installation, I had to go into the Dell folder and open the correct folder then click setup.

Once that happened I clicked next and ok a few times then that was it. There was no "completed" or restart messages to say it has successfully installed, was there meant to be one?

 

[Saurabh A]

Hi ProdigyGamer,

Glad that you were able to remove the program successfully in 'Safe Mode'; please observe the system performance and see if an error appears.

You may verify if the currently installed 'Chipset driver' is the latest one:
Type 'device manager' in the search box > Tap 'Enter' > Click 'System devices' > Locate and right click the 'Chipset' > Click 'Properties' > Driver tab > Capture the driver version and compare it with the one that you tried installing from the links that I shared.

You may also confirm the driver version from 'dxdiag utility':
Click 'Start' > Type 'dxdiag' (without quotations) in 'Search Box' > Tap 'Enter' > Look under the 'Display' tab and look for the 'Chip Type'.

Hope this helps. Do reply with the findings.

 

[ProdigyGamer]

Hi ProdigyGamer,

Glad that you were able to remove the program successfully in 'Safe Mode'; please observe the system performance and see if an error appears.

You may verify if the currently installed 'Chipset driver' is the latest one:
Type 'device manager' in the search box > Tap 'Enter' > Click 'System devices' > Locate and right click the 'Chipset' > Click 'Properties' > Driver tab > Capture the driver version and compare it with the one that you tried installing from the links that I shared.

You may also confirm the driver version from 'dxdiag utility':
Click 'Start' > Type 'dxdiag' (without quotations) in 'Search Box' > Tap 'Enter' > Look under the 'Display' tab and look for the 'Chip Type'.

Hope this helps. Do reply with the findings.

It is showing for all Intel Chipsets that the driver is old: 9.2.3.1016

Even though I installed the new one that you linked.

This is what I see in attached picture.

 

[Saurabh A]

Hi ProdigyGamer,

Thank you for the response.

Please try running the Intel® Driver Update Utility
It will scan, detect and will update the 'Intel device drivers' by itself.

Please share the results; glad to assist.

 

[ProdigyGamer]

Hi ProdigyGamer,

Thank you for the response.

Please try running the Intel® Driver Update Utility
It will scan, detect and will update the 'Intel device drivers' by itself.

Please share the results; glad to assist.

Thanks Saurabh, I ran the program and except for the below Products, all seemed OK.

Pictures attached.

NVIDIA GeForce GTX 590
NVIDIA High Definition Audio Realtek PCIe GBE Family Controller x2

 

[Saurabh A]

Hi ProdigyGamer,

The suggested drivers from the manufacturer may be slightly different in OEM (Original equipment manufacturer) units. Overall picture of Intel drivers in your system look better now (Chipset is updated).

Please observe the system performance to see if the issue re-occurs. Do reply if any further questions; would be glad to assist.

 

[ProdigyGamer]

Thank you very much Saurabh, I really appreciate you taking the time to help me

I will give it a few days to see if the problem has gone then mark this as solved, thansk again my friend.

 

[Saurabh A]

Hi ProdigyGamer,

Thank you for the kind words.
The 'Blue screen errors' indicated an older driver version of 'USB 3 Host Controller'; good that you've updated the driver now. Please check the system performance for a few days and get back to us if any issues; would be glad to assist.

 

[ProdigyGamer]

Saurabh, although I am now using different USB ports to plug my WD Passport into, I am getting a message saying that I should plug it into a 3.0 USB slot for faster speeds. I have never seen this message before and I have always had good speeds (of around 90-100 per second) when I was using the USB port that now causes BSODs.

So I plug it back into the one I have always used (that causes BSOD now) and it instantly BSODs, every time without fail, stating the same reason...rusb3xhc.sys, I actually see this on the BSOD screen when its creating a dump file saying that it is the reason now.

On a good note...my PC has stopped going into 116 BSOD when I play games or watch videos, so at least one seems fixed (for now...)


I will continue testing and report back but just wanted to update you with the new message.

 

[Saurabh A]

Hi ProdigyGamer,

Thank you for the response.

Saurabh, although I am now using different USB ports to plug my WD Passport into, I am getting a message saying that I should plug it into a 3.0 USB slot for faster speeds.

This message may appear when you use a USB 3.0 capable external drive with a USB 2.0 port on the computer. Please take a glance at all the USB ports on the rear of the PC:

USB Ports marked as (3) are USB 2.0 Ports with 'Hi-Speed USB connectors' with data transfer rates up to 60 MB/s.

USB Port marked as (5) is the USB 3.0 Port which is a 'super-speed USB connector'; is over 10 times faster than USB 2.0 with data transfer rates up to 640MB/s.

Please check if there is another computer with USB 3.0 ports that you can check the drive on. You may also check the drive manufacturer (Western Digital) for any firmware updates for the drive.

If no firmware updates are available and the drive works fine with a USB 3.0 port on another PC, we may have to try re-installing the 'USB 3.0 driver' from the manufacturer website; will share the exact download link if needed.

Do reply with the findings; would be glad to assist.

 

[ProdigyGamer]

I also have 3 USB ports at the top/front of my Tower, which are the ones I use since they are easier to access but I tried to plug the WD Passport into the USB 3.0 port at the back like your diagram suggested and I had an instant BSOD (030513-36457-01 uploaded to SkyDrive).

So I must have 2x USB 3.0 ports, 1 at the back and 1 at the front/top and if I plug my Western Digital 2TB Passport into either, the little light on the WD Passport flashes a couple of times then when it goes solid, the PC goes into instant BSOD.

I can plug my Samsung Galaxy S3 into the same USB 3.0 ports without any issues at all and transfer data, play music, charge the phone etc. just not my WD Passport anymore.

Could an update from Windows Update Centre for my Phone have caused this while it was plugged into the USB 3.0 port? As in maybe the phone has installed its own driver and claimed the port for itself? (probably sounds silly but had to ask) I am running out of ideas now.

 

[Saurabh A]

Hi ProdigyGamer,

USB Ports marked as (8) are USB 2.0 Ports & port marked as (6) is another USB 3.0 Port; missed it before.

The issue seems to be consistent when another USB 3.0 port was used. Not sure if 'Samsung Galaxy 3' offers USB 3.0 port connectivity. If it has a USB 2.0 port connectivity, it may change the whole equation (Assuming that the Western Digital Hard Drive is USB 3.0 capable).

Would like to know if you checked the 'drive manufacturer' (Western Digital) for any firmware update. Alternatively, you may also try re-installing the USB 3.0 driver from manufacturer website to see if that helps.

Follow the steps listed below:
- Open Device Manager > Right click and remove the USB 3.0 Host Controller (As in the image below) > Restart the computer

- Click YET-D720201-0014, YET-D720202-0014 | Renesas Electronics America > Download and install the file 'RENESAS USB3 Host Driver 30230 setup.exe' > Follow through with the install and finish > Recheck results with the external drive, when plugged into the USB 3.0 port.

Do reply with the findings; will take it further.