Solved BSODs - 1000007e & 116

Thank you very much Saurabh!!

6 is the port I use and I uninstalled/deleted the USB 3.0 Host Controller as directed and then reboot, then reinstalled it and reboot then plugged my WD Passport into the port 6 (USB 3.0 which was BSOD every time) and now it works perfectly :)

I am in the process of backing everything up onto my WD Passport so if this happens again I can load it from a different USB Port and save us all a big headache! :)

Now to get back to testing the 116 BSOD, which has not happened again since fresh driver installs, so I will wait a few days/week and post back to let you know if it has been fixed.

Thank you again Saurabh, your help is very much appreciate my friend!
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel(R) Core(TM) i7-3970X32 MBNvidia GTX 690
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell/Alienware Aurora ALX R4
OS
Windows 7 Ultimate x64
CPU
Intel(R) Core(TM) i7-3970X
Motherboard
Alienware: 07JNHO - A10 BIOS
Memory
32 MB
Graphics Card(s)
Nvidia GTX 690
Sound Card
Soundblaster Recon3D PCIe
Monitor(s) Displays
Dell S2440L Generic PnP Monitor
Screen Resolution
1920 x 1080
Hard Drives
Main:
Seagate: ATA ST31000524AS SCSI Disc Device
Model Number: ST31000524AS
Serial Number: 5VPAWSM6

Secondary for Gaming:
Samsung 840 Pro 256 SSD
PSU
850
Case
Alienware Aurora ALX R4 with Active Venting
Cooling
Alienware Liquid Cooling
Keyboard
Alienware TactX
Mouse
Alienware TactX
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Microsoft Security Essentials
Browser
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Hi ProdigyGamer,

Glad that the 'Blue screen' is not coming up with the external hard drive plugged in; thank you for confirming. It appears that 'USB 3.0 Host Controller driver' from the manufacturer website works better with your computer. You may use the USB 3.0 port with the external drive without any hesitation. Now that it is properly functional, it is likely to allow you to transfer data at significantly higher speeds without any issues.

Please observe your system for consistency in performance and reply with the findings; glad to assist.

 

My Computer My Computer

At a glance

Windows 7 64bit
OS
Windows 7 64bit
Hmm now my 116 BSOD is back as soon as I log into a game, the sound starts and I start moving I get 116 BSOD.

Uploaded to SkyDrive: 030513-38859-01

https://skydrive.live.com/#cid=F95989B014D867BA&id=F95989B014D867BA%21115

The game I am testing on is Guild Wars 2 (GW2) since that is the game that started this whole 116 BSOD roller coaster along with Skyrim.

Just to add: My 3 Ambient sensors are all sitting at 31 degrees Celsius, which is normal, I have never opened my case (I think it voids the warranty) and the PC is around 1 year old. I have the latest WHQL Nvidia drivers for GTX 590.
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel(R) Core(TM) i7-3970X32 MBNvidia GTX 690
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell/Alienware Aurora ALX R4
OS
Windows 7 Ultimate x64
CPU
Intel(R) Core(TM) i7-3970X
Motherboard
Alienware: 07JNHO - A10 BIOS
Memory
32 MB
Graphics Card(s)
Nvidia GTX 690
Sound Card
Soundblaster Recon3D PCIe
Monitor(s) Displays
Dell S2440L Generic PnP Monitor
Screen Resolution
1920 x 1080
Hard Drives
Main:
Seagate: ATA ST31000524AS SCSI Disc Device
Model Number: ST31000524AS
Serial Number: 5VPAWSM6

Secondary for Gaming:
Samsung 840 Pro 256 SSD
PSU
850
Case
Alienware Aurora ALX R4 with Active Venting
Cooling
Alienware Liquid Cooling
Keyboard
Alienware TactX
Mouse
Alienware TactX
Antivirus
Microsoft Security Essentials
Browser
IE11 and Chrome
Hi ProdigyGamer,

The USB 3.0 Host Controller seems to be crashing the system again. Did you re-install 'Malware Bytes' software? If yes, try removing it with its removal utility as before; and share results.

 

My Computer My Computer

At a glance

Windows 7 64bit
OS
Windows 7 64bit
No I have not installed it again yet, iw anted to test the system first before adding anymore programs that have caused a BSOD back on so I can try and eliminate what is causing it.

I have not added anything except the Host Controller Driver and saved a system backup to my WD Passport.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel(R) Core(TM) i7-3970X32 MBNvidia GTX 690
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell/Alienware Aurora ALX R4
OS
Windows 7 Ultimate x64
CPU
Intel(R) Core(TM) i7-3970X
Motherboard
Alienware: 07JNHO - A10 BIOS
Memory
32 MB
Graphics Card(s)
Nvidia GTX 690
Sound Card
Soundblaster Recon3D PCIe
Monitor(s) Displays
Dell S2440L Generic PnP Monitor
Screen Resolution
1920 x 1080
Hard Drives
Main:
Seagate: ATA ST31000524AS SCSI Disc Device
Model Number: ST31000524AS
Serial Number: 5VPAWSM6

Secondary for Gaming:
Samsung 840 Pro 256 SSD
PSU
850
Case
Alienware Aurora ALX R4 with Active Venting
Cooling
Alienware Liquid Cooling
Keyboard
Alienware TactX
Mouse
Alienware TactX
Antivirus
Microsoft Security Essentials
Browser
IE11 and Chrome
New 116 BSOD while I was uninstalling some sound drivers, uploaded to SkyDrive: 030513-36800-01

I have Soundblaster XFi Titanium card and drivers, also with RealTek Sound Drivers and Nvidia sound drivers from GTX 590.

I have had issues previously with these drivers all being installed, so I wanted to clean them up a bit while my system is fresh and I got a BSOD.

Would these drivers (possibly from Nvidia) be the cause of the 116 BSOD since they are Graphic card related?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel(R) Core(TM) i7-3970X32 MBNvidia GTX 690
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell/Alienware Aurora ALX R4
OS
Windows 7 Ultimate x64
CPU
Intel(R) Core(TM) i7-3970X
Motherboard
Alienware: 07JNHO - A10 BIOS
Memory
32 MB
Graphics Card(s)
Nvidia GTX 690
Sound Card
Soundblaster Recon3D PCIe
Monitor(s) Displays
Dell S2440L Generic PnP Monitor
Screen Resolution
1920 x 1080
Hard Drives
Main:
Seagate: ATA ST31000524AS SCSI Disc Device
Model Number: ST31000524AS
Serial Number: 5VPAWSM6

Secondary for Gaming:
Samsung 840 Pro 256 SSD
PSU
850
Case
Alienware Aurora ALX R4 with Active Venting
Cooling
Alienware Liquid Cooling
Keyboard
Alienware TactX
Mouse
Alienware TactX
Antivirus
Microsoft Security Essentials
Browser
IE11 and Chrome

My Computer My Computer

At a glance

Windows 7 64bit
OS
Windows 7 64bit
Hi ProdigyGamer,

Please try uninstalling the 'TuneUp Utilities 2013' from the system; perform 'Windows Updates' and recheck results. If you still experience 'Blue Screen error', please capture and load a fresh dump, along with all the other system log reports as mentioned in the tutorial: http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

Do reply with the results; will take it forward.

Thank you Saurabh,

I uninstalled TuneUp Utilities and the BSOD seems to have stopped again. This is strange because I have always had TuneUp Utilities for as long as I have had the PC and previous PCs and never had an issue.

Do you know why it causes BSODs or if I will be able to install it again? (I have actually paid for the product per year).

I will test it further.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel(R) Core(TM) i7-3970X32 MBNvidia GTX 690
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell/Alienware Aurora ALX R4
OS
Windows 7 Ultimate x64
CPU
Intel(R) Core(TM) i7-3970X
Motherboard
Alienware: 07JNHO - A10 BIOS
Memory
32 MB
Graphics Card(s)
Nvidia GTX 690
Sound Card
Soundblaster Recon3D PCIe
Monitor(s) Displays
Dell S2440L Generic PnP Monitor
Screen Resolution
1920 x 1080
Hard Drives
Main:
Seagate: ATA ST31000524AS SCSI Disc Device
Model Number: ST31000524AS
Serial Number: 5VPAWSM6

Secondary for Gaming:
Samsung 840 Pro 256 SSD
PSU
850
Case
Alienware Aurora ALX R4 with Active Venting
Cooling
Alienware Liquid Cooling
Keyboard
Alienware TactX
Mouse
Alienware TactX
Antivirus
Microsoft Security Essentials
Browser
IE11 and Chrome
Hi ProdigyGamer,

It is likely that 'Tune up Utilities' was not effectively dealing with the updated 'USB 3.0' drivers. There are various different opinions around the concept of using 'Cleaning up/optimization' utilities with 'Windows'; would suggest you to use the tuneup utility only if it adds to the system stability. Device Drivers & Windows components update regularly; the tuneup utilities need to update as per the changing needs of the system. This may be a possible reason why it stopped working recently.

I have also observed many senior users have strong faith in the innate ability of 'Windows 7' to optimize and work effectively. You may want to see what works best for you.

However, it is still too soon to say anything. Would request you to use the system for a few days and check if the absence of the tuneup program helps in maintaining stability. Do reply with the results.

 
Last edited:

My Computer My Computer

At a glance

Windows 7 64bit
OS
Windows 7 64bit
Hi ProdigyGamer,

It is likely that 'Tune up Utilities' was not effectively dealing with the updated 'USB 3.0' drivers. There are various different opinions around the concept of using 'Cleaning up/optimization' utilities with 'Windows'; would suggest you to use the tuneup utility only if it adds to the system stability. Device Drivers & Windows components update regularly; the tuneup utilities need to update as per the changing needs of the system. This may be a possible reason why it stopped working recently.

I have also observed many senior users have strong faith in the inherent capability of 'Windows 7' to optimize and work effectively. You may want to see what works best for you.

However, it is still too soon to say anything. Would request you to use the system for a few days and check if the absence of the tuneup program helps in maintaining stability. Do reply with the results.


Ok I will leave it off and continue testing. Thank you for all your help and time Saurabh, I really appreciate it.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel(R) Core(TM) i7-3970X32 MBNvidia GTX 690
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell/Alienware Aurora ALX R4
OS
Windows 7 Ultimate x64
CPU
Intel(R) Core(TM) i7-3970X
Motherboard
Alienware: 07JNHO - A10 BIOS
Memory
32 MB
Graphics Card(s)
Nvidia GTX 690
Sound Card
Soundblaster Recon3D PCIe
Monitor(s) Displays
Dell S2440L Generic PnP Monitor
Screen Resolution
1920 x 1080
Hard Drives
Main:
Seagate: ATA ST31000524AS SCSI Disc Device
Model Number: ST31000524AS
Serial Number: 5VPAWSM6

Secondary for Gaming:
Samsung 840 Pro 256 SSD
PSU
850
Case
Alienware Aurora ALX R4 with Active Venting
Cooling
Alienware Liquid Cooling
Keyboard
Alienware TactX
Mouse
Alienware TactX
Antivirus
Microsoft Security Essentials
Browser
IE11 and Chrome
This just popped up on Windows Update while my Galaxy S3 phone was plugged intot he USB port and I think it may have been what started all fo these BSODs:

SAMSUNG Electronics Co., Ltd. - Other hardware - SAMSUNG Mobile USB Composite Device
Download size: 6.5 MB
You may need to restart your computer for this update to take effect.
Update type: Recommended
SAMSUNG Electronics Co., Ltd. Other hardware software update released in January, 2013
More information:
Driver Information
Help and Support:
Product Solution Centers

I have not downloaded it as I do not need it and i do not want it to start me on a vicious cycle of BSOD again!
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel(R) Core(TM) i7-3970X32 MBNvidia GTX 690
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell/Alienware Aurora ALX R4
OS
Windows 7 Ultimate x64
CPU
Intel(R) Core(TM) i7-3970X
Motherboard
Alienware: 07JNHO - A10 BIOS
Memory
32 MB
Graphics Card(s)
Nvidia GTX 690
Sound Card
Soundblaster Recon3D PCIe
Monitor(s) Displays
Dell S2440L Generic PnP Monitor
Screen Resolution
1920 x 1080
Hard Drives
Main:
Seagate: ATA ST31000524AS SCSI Disc Device
Model Number: ST31000524AS
Serial Number: 5VPAWSM6

Secondary for Gaming:
Samsung 840 Pro 256 SSD
PSU
850
Case
Alienware Aurora ALX R4 with Active Venting
Cooling
Alienware Liquid Cooling
Keyboard
Alienware TactX
Mouse
Alienware TactX
Antivirus
Microsoft Security Essentials
Browser
IE11 and Chrome
Hi ProdigyGamer,

If you suspect the Samsung phone update as the root cause of the issue, you may ignore it; shouldn't really matter if all functionality is in place.

 

My Computer My Computer

At a glance

Windows 7 64bit
OS
Windows 7 64bit
Went well for 2 days until I got another 116 BSOD, I have uploaded to SkyDrive: 030713-38220-01

I still have not reinstalled Malwarebytes or TuneUp Utilities yet, as I wanted to follow your advice and test the PC performance for a few days.

I did idownload 4 games from Steam, 2 of which I installed (some updated windows for DirectX and/or Microsoft .NET Frame work.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8025A00210
BCP2: FFFFF880073C96C4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\030713-38220-01.dmp
C:\Users\A5ASIN\AppData\Local\Temp\WER-81073-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel(R) Core(TM) i7-3970X32 MBNvidia GTX 690
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell/Alienware Aurora ALX R4
OS
Windows 7 Ultimate x64
CPU
Intel(R) Core(TM) i7-3970X
Motherboard
Alienware: 07JNHO - A10 BIOS
Memory
32 MB
Graphics Card(s)
Nvidia GTX 690
Sound Card
Soundblaster Recon3D PCIe
Monitor(s) Displays
Dell S2440L Generic PnP Monitor
Screen Resolution
1920 x 1080
Hard Drives
Main:
Seagate: ATA ST31000524AS SCSI Disc Device
Model Number: ST31000524AS
Serial Number: 5VPAWSM6

Secondary for Gaming:
Samsung 840 Pro 256 SSD
PSU
850
Case
Alienware Aurora ALX R4 with Active Venting
Cooling
Alienware Liquid Cooling
Keyboard
Alienware TactX
Mouse
Alienware TactX
Antivirus
Microsoft Security Essentials
Browser
IE11 and Chrome
Hi ProdigyGamer,

The recent crash reflects an issue with 'nvlddmkm.sys driver'
Code:
Loading Dump File [C:\Users\saurabh_aggarwal\Downloads\030713-38220-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`03a60000 PsLoadedModuleList = 0xfffff800`03ca4670
Debug session time: Thu Mar  7 13:54:00.121 2013 (UTC + 5:30)
System Uptime: 0 days 8:51:04.980
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8025a00210, fffff880073c96c4, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9316c4 )

Followup: MachineOwner
---------

11: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8025a00210, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880073c96c4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+9316c4
fffff880`073c96c4 4055            push    rbp

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`08a47a48 fffff880`04b3e000 : 00000000`00000116 fffffa80`25a00210 fffff880`073c96c4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`08a47a50 fffff880`04b11867 : fffff880`073c96c4 fffffa80`24a85000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`08a47a90 fffff880`04b3de0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`25a00210 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`08a47b40 fffff880`07577ec1 : fffffa80`22064180 00000000`00000080 00000000`00000000 fffffa80`213f0010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`08a47bc0 fffff800`03d7634a : 00000000`07128259 fffffa80`2252ab50 fffffa80`1942cb30 fffffa80`2252ab50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`08a47c00 fffff800`03ac6946 : fffff880`03942180 fffffa80`2252ab50 fffff880`0394d1c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`08a47c40 00000000`00000000 : fffff880`08a48000 fffff880`08a42000 fffff880`08a474d0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+9316c4
fffff880`073c96c4 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+9316c4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5116d804

FAILURE_BUCKET_ID:  X64_0x116_VRF_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_VRF_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

This driver relates to 'nVidia Video drivers'. Please update the 'nVidia display drivers' and check results.
You may try this link first: Driver Details | Dell US

If you still experience the issue, the current driver may be corrupt; uninstall that driver and install a fresh one from 'nVidia website'. Follow these steps: Open 'Device Manager' > Expand 'Display Adapters' > Uninstall 'nVidia driver' and follow through > Restart the system > Install fresh drivers for 'nVidia GeForce 590 card' from this link:

Do reply with the findings.

 

My Computer My Computer

At a glance

Windows 7 64bit
OS
Windows 7 64bit
Downloading now, thanks Saurabh.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel(R) Core(TM) i7-3970X32 MBNvidia GTX 690
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell/Alienware Aurora ALX R4
OS
Windows 7 Ultimate x64
CPU
Intel(R) Core(TM) i7-3970X
Motherboard
Alienware: 07JNHO - A10 BIOS
Memory
32 MB
Graphics Card(s)
Nvidia GTX 690
Sound Card
Soundblaster Recon3D PCIe
Monitor(s) Displays
Dell S2440L Generic PnP Monitor
Screen Resolution
1920 x 1080
Hard Drives
Main:
Seagate: ATA ST31000524AS SCSI Disc Device
Model Number: ST31000524AS
Serial Number: 5VPAWSM6

Secondary for Gaming:
Samsung 840 Pro 256 SSD
PSU
850
Case
Alienware Aurora ALX R4 with Active Venting
Cooling
Alienware Liquid Cooling
Keyboard
Alienware TactX
Mouse
Alienware TactX
Antivirus
Microsoft Security Essentials
Browser
IE11 and Chrome
Hi ProdigyGamer,

The recent crash reflects an issue with 'nvlddmkm.sys driver'
Code:
[FONT=Arial]Loading Dump File [C:\Users\saurabh_aggarwal\Downloads\030713-38220-01.dmp][/FONT]
[FONT=Arial]Mini Kernel Dump File: Only registers and stack trace are available[/FONT]
 
[FONT=Arial]Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols[/FONT]
[FONT=Arial]Executable search path is: [/FONT]
[FONT=Arial]Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64[/FONT]
[FONT=Arial]Product: WinNt, suite: TerminalServer SingleUserTS[/FONT]
[FONT=Arial]Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431[/FONT]
[FONT=Arial]Machine Name:[/FONT]
[FONT=Arial]Kernel base = 0xfffff800`03a60000 PsLoadedModuleList = 0xfffff800`03ca4670[/FONT]
[FONT=Arial]Debug session time: Thu Mar  7 13:54:00.121 2013 (UTC + 5:30)[/FONT]
[FONT=Arial]System Uptime: 0 days 8:51:04.980[/FONT]
[FONT=Arial]Loading Kernel Symbols[/FONT]
[FONT=Arial].[/FONT]
 
[FONT=Arial]Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.[/FONT]
[FONT=Arial]Run !sym noisy before .reload to track down problems loading symbols.[/FONT]
 
[FONT=Arial]..............................................................[/FONT]
[FONT=Arial]................................................................[/FONT]
[FONT=Arial].......................................[/FONT]
[FONT=Arial]Loading User Symbols[/FONT]
[FONT=Arial]Loading unloaded module list[/FONT]
[FONT=Arial]..........[/FONT]
[FONT=Arial]*******************************************************************************[/FONT]
[FONT=Arial]*                                                                             *[/FONT]
[FONT=Arial]*                        Bugcheck Analysis                                    *[/FONT]
[FONT=Arial]*                                                                             *[/FONT]
[FONT=Arial]*******************************************************************************[/FONT]
 
[FONT=Arial]Use !analyze -v to get detailed debugging information.[/FONT]
 
[FONT=Arial]BugCheck 116, {fffffa8025a00210, fffff880073c96c4, ffffffffc000009a, 4}[/FONT]
 
[FONT=Arial]*** WARNING: Unable to verify timestamp for nvlddmkm.sys[/FONT]
[FONT=Arial]*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys[/FONT]
[FONT=Arial]Probably caused by : nvlddmkm.sys ( nvlddmkm+9316c4 )[/FONT]
 
[FONT=Arial]Followup: MachineOwner[/FONT]
[FONT=Arial]---------[/FONT]
 
[FONT=Arial]11: kd> !analyze -v[/FONT]
[FONT=Arial]*******************************************************************************[/FONT]
[FONT=Arial]*                                                                             *[/FONT]
[FONT=Arial]*                        Bugcheck Analysis                                    *[/FONT]
[FONT=Arial]*                                                                             *[/FONT]
[FONT=Arial]*******************************************************************************[/FONT]
 
[FONT=Arial]VIDEO_TDR_FAILURE (116)[/FONT]
[FONT=Arial]Attempt to reset the display driver and recover from timeout failed.[/FONT]
[FONT=Arial]Arguments:[/FONT]
[FONT=Arial]Arg1: fffffa8025a00210, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).[/FONT]
[FONT=Arial]Arg2: fffff880073c96c4, The pointer into responsible device driver module (e.g. owner tag).[/FONT]
[FONT=Arial]Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.[/FONT]
[FONT=Arial]Arg4: 0000000000000004, Optional internal context dependent data.[/FONT]
 
[FONT=Arial]Debugging Details:[/FONT]
[FONT=Arial]------------------[/FONT]
 
 
[FONT=Arial]FAULTING_IP: [/FONT]
[FONT=Arial]nvlddmkm+9316c4[/FONT]
[FONT=Arial]fffff880`073c96c4 4055            push    rbp[/FONT]
 
[FONT=Arial]DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP[/FONT]
 
[FONT=Arial]CUSTOMER_CRASH_COUNT:  1[/FONT]
 
[FONT=Arial]BUGCHECK_STR:  0x116[/FONT]
 
[FONT=Arial]PROCESS_NAME:  System[/FONT]
 
[FONT=Arial]CURRENT_IRQL:  0[/FONT]
 
[FONT=Arial]STACK_TEXT:  [/FONT]
[FONT=Arial]fffff880`08a47a48 fffff880`04b3e000 : 00000000`00000116 fffffa80`25a00210 fffff880`073c96c4 ffffffff`c000009a : nt!KeBugCheckEx[/FONT]
[FONT=Arial]fffff880`08a47a50 fffff880`04b11867 : fffff880`073c96c4 fffffa80`24a85000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec[/FONT]
[FONT=Arial]fffff880`08a47a90 fffff880`04b3de0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`25a00210 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3[/FONT]
[FONT=Arial]fffff880`08a47b40 fffff880`07577ec1 : fffffa80`22064180 00000000`00000080 00000000`00000000 fffffa80`213f0010 : dxgkrnl!TdrResetFromTimeout+0x23[/FONT]
[FONT=Arial]fffff880`08a47bc0 fffff800`03d7634a : 00000000`07128259 fffffa80`2252ab50 fffffa80`1942cb30 fffffa80`2252ab50 : dxgmms1!VidSchiWorkerThread+0x101[/FONT]
[FONT=Arial]fffff880`08a47c00 fffff800`03ac6946 : fffff880`03942180 fffffa80`2252ab50 fffff880`0394d1c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a[/FONT]
[FONT=Arial]fffff880`08a47c40 00000000`00000000 : fffff880`08a48000 fffff880`08a42000 fffff880`08a474d0 00000000`00000000 : nt!KxStartSystemThread+0x16[/FONT]
 
 
[FONT=Arial]STACK_COMMAND:  .bugcheck ; kb[/FONT]
 
[FONT=Arial]FOLLOWUP_IP: [/FONT]
[FONT=Arial]nvlddmkm+9316c4[/FONT]
[FONT=Arial]fffff880`073c96c4 4055            push    rbp[/FONT]
 
[FONT=Arial]SYMBOL_NAME:  nvlddmkm+9316c4[/FONT]
 
[FONT=Arial]FOLLOWUP_NAME:  MachineOwner[/FONT]
 
[FONT=Arial]MODULE_NAME: nvlddmkm[/FONT]
 
[FONT=Arial]IMAGE_NAME:  nvlddmkm.sys[/FONT]
 
[FONT=Arial]DEBUG_FLR_IMAGE_TIMESTAMP:  5116d804[/FONT]
 
[FONT=Arial]FAILURE_BUCKET_ID:  X64_0x116_VRF_IMAGE_nvlddmkm.sys[/FONT]
 
[FONT=Arial]BUCKET_ID:  X64_0x116_VRF_IMAGE_nvlddmkm.sys[/FONT]
 
[FONT=Arial]Followup: MachineOwner[/FONT]
[FONT=Arial]---------[/FONT]

This driver relates to 'nVidia Video drivers'. Please update the 'nVidia display drivers' and check results.
You may try this link first: Driver Details | Dell US

If you still experience the issue, the current driver may be corrupt; uninstall that driver and install a fresh one from 'nVidia website'. Follow these steps: Open 'Device Manager' > Expand 'Display Adapters' > Uninstall 'nVidia driver' and follow through > Restart the system > Install fresh drivers for 'nVidia GeForce 590 card' from this link:

Do reply with the findings.

I tried the Dell drivers that rolled me back but I continually went into BSOD and couldn't even load Windows without hitting F2 to go into the menu then exit to continue windows loading.

Once I got back into Windows, I Uninstalled/Deleted current drivers, reboot the PC then installed a fresh set of latest WHQL drivers and I have spent around 1 hour testing in a game and so far no 116 BSOD.

I will continue testing but so far so good, thanks again Saurabh :)
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel(R) Core(TM) i7-3970X32 MBNvidia GTX 690
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell/Alienware Aurora ALX R4
OS
Windows 7 Ultimate x64
CPU
Intel(R) Core(TM) i7-3970X
Motherboard
Alienware: 07JNHO - A10 BIOS
Memory
32 MB
Graphics Card(s)
Nvidia GTX 690
Sound Card
Soundblaster Recon3D PCIe
Monitor(s) Displays
Dell S2440L Generic PnP Monitor
Screen Resolution
1920 x 1080
Hard Drives
Main:
Seagate: ATA ST31000524AS SCSI Disc Device
Model Number: ST31000524AS
Serial Number: 5VPAWSM6

Secondary for Gaming:
Samsung 840 Pro 256 SSD
PSU
850
Case
Alienware Aurora ALX R4 with Active Venting
Cooling
Alienware Liquid Cooling
Keyboard
Alienware TactX
Mouse
Alienware TactX
Antivirus
Microsoft Security Essentials
Browser
IE11 and Chrome
Hi ProdigyGamer,

Glad that the 'WHQL drivers' exhibited better results.
Please check the system performance and post the findings; glad to assist.


 

My Computer My Computer

At a glance

Windows 7 64bit
OS
Windows 7 64bit
Just got a 116 BSOD while watching a video, first one since my last post and I have been testing pretty heavily.

Uploaded to SkyDrive: 031113-36894-01

https://skydrive.live.com/#cid=F95989B014D867BA&id=F95989B014D867BA%21115

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA801A5BE4E0
BCP2: FFFFF8800660D6C4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\031113-36894-01.dmp
C:\Users\A5ASIN\AppData\Local\Temp\WER-90511-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel(R) Core(TM) i7-3970X32 MBNvidia GTX 690
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell/Alienware Aurora ALX R4
OS
Windows 7 Ultimate x64
CPU
Intel(R) Core(TM) i7-3970X
Motherboard
Alienware: 07JNHO - A10 BIOS
Memory
32 MB
Graphics Card(s)
Nvidia GTX 690
Sound Card
Soundblaster Recon3D PCIe
Monitor(s) Displays
Dell S2440L Generic PnP Monitor
Screen Resolution
1920 x 1080
Hard Drives
Main:
Seagate: ATA ST31000524AS SCSI Disc Device
Model Number: ST31000524AS
Serial Number: 5VPAWSM6

Secondary for Gaming:
Samsung 840 Pro 256 SSD
PSU
850
Case
Alienware Aurora ALX R4 with Active Venting
Cooling
Alienware Liquid Cooling
Keyboard
Alienware TactX
Mouse
Alienware TactX
Antivirus
Microsoft Security Essentials
Browser
IE11 and Chrome
Hi ProdigyGamer,

The 'nvlddmkm.sys' (nVidia Video driver) seems to be causing the crash again.
Error: 'VIDEO_TDR_FAILURE (116): Attempt to reset the display driver and recover from timeout failed'.

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Errors\031113-36894-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`03a0a000 PsLoadedModuleList = 0xfffff800`03c4e670
Debug session time: Mon Mar 11 05:48:41.368 2013 (UTC + 5:30)
System Uptime: 0 days 0:20:03.228
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa801a5be4e0, fffff8800660d6c4, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9316c4 )

Followup: MachineOwner
---------

11: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa801a5be4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800660d6c4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+9316c4
fffff880`0660d6c4 4055            push    rbp

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`03335a48 fffff880`06aa5000 : 00000000`00000116 fffffa80`1a5be4e0 fffff880`0660d6c4 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`03335a50 fffff880`06a78867 : fffff880`0660d6c4 fffffa80`24a03000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03335a90 fffff880`06aa4e0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`1a5be4e0 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`03335b40 fffff880`06b73ec1 : fffffa80`1a954010 00000000`00000080 00000000`00000000 fffffa80`248f2410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`03335bc0 fffff800`03d2034a : 00000000`06a96cfb fffffa80`2474db50 fffffa80`1942cb30 fffffa80`2474db50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`03335c00 fffff800`03a70946 : fffff880`03942180 fffffa80`2474db50 fffff880`0394d1c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03335c40 00000000`00000000 : fffff880`03336000 fffff880`03330000 fffff880`033354d0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+9316c4
fffff880`0660d6c4 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+9316c4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5116d804

FAILURE_BUCKET_ID:  X64_0x116_VRF_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_VRF_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

11: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i7-3960X CPU @ 3.30GHz"
MaxSpeed:     3300
CurrentSpeed: 3300

This behavior can occur for one or more of the following reasons:
- You may need to install the latest updates for your display driver (Already done)
- Visual effects, or too many programs running in the background may be slowing your PC down
- The 'GPU' is taking more time than permitted to display graphics to your monitor

Please refer to the following 'Microsoft Article' to see if that helps (run the fixit): "Display driver stopped responding and has recovered" error in Windows 7 or Windows Vista

Hope this helps. Do reply with the findings.

 

My Computer My Computer

At a glance

Windows 7 64bit
OS
Windows 7 64bit
This behavior can occur for one or more of the following reasons:
- You may need to install the latest updates for your display driver (Already done)
- Visual effects, or too many programs running in the background may be slowing your PC down (usually only 1 - either 1 game or 1 video on a web page like YouTube etc.)
- The 'GPU' is taking more time than permitted to display graphics to your monitor


I have run the "Fit It" program and done a reboot, I will continue testing now, thank you Saurabh.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel(R) Core(TM) i7-3970X32 MBNvidia GTX 690
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell/Alienware Aurora ALX R4
OS
Windows 7 Ultimate x64
CPU
Intel(R) Core(TM) i7-3970X
Motherboard
Alienware: 07JNHO - A10 BIOS
Memory
32 MB
Graphics Card(s)
Nvidia GTX 690
Sound Card
Soundblaster Recon3D PCIe
Monitor(s) Displays
Dell S2440L Generic PnP Monitor
Screen Resolution
1920 x 1080
Hard Drives
Main:
Seagate: ATA ST31000524AS SCSI Disc Device
Model Number: ST31000524AS
Serial Number: 5VPAWSM6

Secondary for Gaming:
Samsung 840 Pro 256 SSD
PSU
850
Case
Alienware Aurora ALX R4 with Active Venting
Cooling
Alienware Liquid Cooling
Keyboard
Alienware TactX
Mouse
Alienware TactX
Antivirus
Microsoft Security Essentials
Browser
IE11 and Chrome
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