Solved BSOD's at random times on Alienware M17x R3

[mbird12]

Hey all, I have been getting a few different BSOD's recently and have not been able to find the reason behind them. They seem to happen at random times. Sometimes just when on facebook.

I wasn't sure if HWInfo could be causing my problems (My computer doesn't control it's fans properly).

Thanks for any help!

 

[Arc]

Welcome aboard, mbird12.

Symantec Heuristics Driver

fffff880`05be9358  fffff880`04d712e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_6.1.2.10\Definitions\BASHDefs\20121005.002\BHDrvx64.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0[/COLOR]

Norton Internet Security

fffff880`05be9678  fffff880`03e50fd8Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x21fd8[/COLOR]

I would suggest you to uninstall Norton and all Symentec products using Norton Removal tool.

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Let us know your decision, and the results.

 

[mbird12]

Thanks for the quick reply! My school forced us to install one of their antiviruses... mcaffe. Already having norton installed along with a combination of Mcaffe failing to install properly I believe messed with my computer. I am currently backing up everything and going to wipe it all clean. I will then try those two other programs! Thank you very much for the quick response!

 

[Arc]

Never, never use two antivirus programs at once. That is more harmful.

 

[mbird12]

Yea, I learned that very fast. Thanks for all the help though! I'll let you know how this goes.

 

[mbird12]

Re-installed Windows 7 64 Bit - 2 days later BSOD while on netflix

I just wiped my computer and re installed windows 7 64 bit fresh on my alienware m17x r3. After about 1.5 hours of watching netflix i received a BSOD. Any and all help in this matter would be greatly appreciated. If any more information is needed I would be more than happy to provide it. Thank you guys so much!

Edit: After the crash when my computer came back on the graphics were all messed up. The driver re installed my intel internal graphics card drivers and forced me to restart and everything was fixed. (I don't know if this helps diagnose the problem or not)

 

[mbird12]

Ah, I forgot we are supposed to update our already open threads, rather than creating a new one. Sorry for that Arc.

 

[Arc]

Well, you update Intel Graphics driver from Driver Reference Table - igdkmd64.sys, and nVidia display driver with the latest one from http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html.

The crash is by nvidia filter driver.

 

[mbird12]

What does that mean? When fresh installed I updated to the current nvidia driver (so I believe).

I really appreciate your time.

 

[Arc]

That means, you have switchable graphics. The intel graphics driver is very old. it is of 2011. So definitely it will crash.

The 2nd October version of nvidia driver is not a very stable one. I experienced myself, and seen many a times during debugging. Update it to October 10's version.

Hopefully all will be OK.

 

[mbird12]

I will do so right now. Thank you again!

 

[Arc]

And before starting another thread, first close this one when your issue is over.

 

[mbird12]

New blue screen. Can you tell me if there is anything else I can try fixing?

 

[Arc]

You need to update the nvidia driver, as I said earlier.

lmvm nvlddmkm
start             end                 module name
fffff880`0f03f000 fffff880`0fd33000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    [COLOR=Red]Image name: nvlddmkm.sys
    Timestamp:        [B]Tue Oct 02 23:51:13 2012[/B][/COLOR] (506B3099)
    CheckSum:         00CD4613
    ImageSize:        00CF4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

   Information

Version: 306.97
Release Date for Desktops and Notebooks: October 10th 2012
In Device Manager: 8.17.13.697

http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html

 

[mbird12]

The problem has returned. I believe I have fixed all previous issues. I have no idea what is wrong with this machine. This has been a very frustrating ride. I received this blue screen after exiting DoTA 2, and sitting on my desktop for a few minutes. Thank you for the help... as always.

 

[Arc]

It is a driver power state failure, X64_0x9F_3_nvlddmkm_IMAGE_pci.sys.

Apply the latest version of nVidia display driver.
You may download it directly, from our forum link http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html; or you may opt for the Option 2 of Drivers- Download NVIDIA Drivers for “Automatically find drivers for my NVIDIA products” (it requires java installed).

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

NVIDIA Graphics filter driver, nvkflt.sys has stopped working for some reason. You may stop the nvidia services, too, at least as a check.

 

[mbird12]

Blue Screen Returned

Blue Screen Issue has returned, new cause possibly? Only other thing i have noticed which is funky with the pc has bee the wireless card acting up recently.

Thank you for the help and any possible resolutions to my crashes
-Jason

 

[Arc]

Apparently it is a fault from my part, but when I suggested it to you, I did not know. The latest nvidia display driver is problematic sometimes.

0: kd> !irp fffffa800817e490
Irp is active with 4 stacks 2 is current (= 0xfffffa800817e5a8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8006fc4b70 00000000 fffff880049ff084-fffffa8009969010 Success Error Cancel pending
          *** WARNING: Unable to verify timestamp for ACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=Red]ACPI.sys
 \Driver\ACPI    nvlddmkm[/COLOR]
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa8008b18480 00000000 00000000-00000000    [COLOR=Red]pending
           \Driver\nvlddmkm[/COLOR]
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8009d7a0d0    

            Args: 00000000 00000000 00000000 00000000
=========================================================================================
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`048d4000 fffff880`05372000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
[COLOR=Red]    Image name: nvlddmkm.sys
    Timestamp:        Sat Dec 29 12:17:52 2012 [/COLOR](50DE9218)
    CheckSum:         00A7F96C
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You need to roll it back to an earlier stable one. Go to Drivers - Download NVIDIA Drivers, Drivers > Beta and Legacy; search there with your cards particulars for GeForce 306.23 Driver, dated 13.9.2012, keep it on your desktop.

Go to control panel> programs and features. Uninstall the nvidia items one by one, but not the nvidia graphics driver. When all the other things are uninstalled, disconnect from the internet and uninstall the graphics driver (if you dont disconnect, it will install the generic driver itself).

Now, start installing the downloaded one. Select Custom install. Be sure that the clean install checkbox is checked. And uncheck everything other than the display driver and the phys x driver. Complete the installation, reboot and connect back to internet.

Let us know the results.

 

[mbird12]

I've only encountered the problem once since the update, and it appears that they plan to release another update rather soon (or their admins on their forums are just saying that). I think I will hold off unless i encounter the problem again, in which case then i will rollback. Thanks so much for the quick reply as always

 

[Arc]

OK If needed, let us know.