Solved Random BSOD's at random times often error 0x0000001E

[griachae]

Hello,
after searching through many forums and Windows help sites i still can't help myself to find, why i am getting these bluescreens. I even installed Windows completely new, but after installing the Realtek GBE network driver (manually, cause Windows didn't find it) the 'fun' began again. I removed all Realtek drivers again and installed the latest i could find on the Realtek site and it seemed to run smoothly. Then i downloaded all the other drivers like the AMD Graphics and Soundblaster Z driver and installed them. The BSOD's came/come completely random. Today i've been able to play three Dota 2 matches without any problems, then 15 minutes later again. I also have to say this system ran like this for half a year without almost any problems or BSOD's. It somehow became slow and i tried stuff, broke it and now it seems still broken, although i formatted the drive and reinstalled Windows.

I've tried to debug the minidumps myself but it says something different evertime (I'll add the dmp files at the end, although there has not always been one created after a BSOD). I've tried reinstalling all the drivers and no help. I've put all stuff from AMD/ATI into the exception of Avira Antivirus, because i've read there might be interferences.

I ran MEMTEST86+ for like 3 hours - no errors. I have ran disk scans - nothing.

The BSOD is different every time. The time i get it is completely random. The only common i could recognize is that STOP: 0x0000001E (0x0000000000000, 0x0000000000000, 0x0000000000000, 0x0000000000000) seems to happen every fifth time or so. I also recognized that after a BSOD the sound is completely disabled until i restart, then everything is fine, except that the windows start up sound is stopping playback after some miliseconds.

The system specifications should be all in my profile. All Windows Updates have been installed and all drivers should be up to date.

Please help me im getting frustrated(got a BSOD while writing this, like if it doesn't want to get help).

Thanks in advance

 

[essenbe]

Please follow http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html and upload the results with your next post.

CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME:  [COLOR=red]avguard.exe[/COLOR]
CURRENT_IRQL:  2
ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre

That is your Avira Anti virus

*** WARNING: Unable to verify timestamp for avnetflt.sys
*** ERROR: Module load completed but symbols could not be loaded for[COLOR=red] avnetflt.sys[/COLOR]
 avnetflt+0x7000
fffff880`069f29d8  fffff880`069f2c88
fffff880`069f29e0  fffff880`069f2c00
fffff880`069f29e8  fffffa80`120aa388
fffff880`069f29f0  fffffa80`1209ba10
fffff880`069f29f8  00000000`00000001
fffff880`069f2a00  fffffa80`120aa350
fffff880`069f2a08  fffff880`02636511 avnetflt+0x4511

Avira again. Uninstall Avira with the Avira Removal Tool Avira AntiVir Removal Tool - Download

STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!KiKernelCalloutExceptionHandler+e
fffff800`02a7d5be 90              nop
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  nt!KiKernelCalloutExceptionHandler+e
FOLLOWUP_NAME:  MachineOwner
IMAGE_NAME: [COLOR=red] hardware[/COLOR]
DEBUG_FLR_IMAGE_TIMESTAMP:  0
IMAGE_VERSION:  6.1.7601.18409
MODULE_NAME: hardware
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED

lmvm atikmdag
start             end                 module name
fffff880`11088000 fffff880`11f98000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: [COLOR=red]atikmdag.sys[/COLOR]
    Timestamp:        Thu Apr 17 21:13:16 2014 (53508A3C)
    CheckSum:         00EAEEE6
    ImageSize:        00F10000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

That is your Graphics card. Please download the latest WHQL or and earlier WHQL driver if you have the latest. Then uninstall your current drivers, after that follow this tutorial http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html and select ATI Display Drivers only. Then install the new driver you just downloaded, but this time select custom install, only install the things you actually use and need. The only think you actually need is the Display Driver, you do not need CCC. Try that and see if it is any better.

 

[griachae]

Thank you very much my Jedi Master for this this fast and informative reply, i'll try that as soon as i'm getting home.

There's currently a MEMTEST86+ running, because i wanted to put the RAM completely off the guilty list. This morning after 8 hours it was still without errors, but to make sure i'm gonna let it run a few more hours until i'm home again.

Anyway you're saying its the Avira Software and the ATI Graphics driver. Does that mean i can hope all the hardware components like soundcard, cpu, mainboard itself and graphics card are okay?

I am asking this because here:

STACK_COMMAND:  kb
FOLLOWUP_IP: 
nt!KiKernelCalloutExceptionHandler+e
fffff800`02a7d5be 90              nop
SYMBOL_STACK_INDEX:  1
SYMBOL_NAME:  nt!KiKernelCalloutExceptionHandler+e
FOLLOWUP_NAME:  MachineOwner
IMAGE_NAME: [COLOR=red] hardware[/COLOR]
DEBUG_FLR_IMAGE_TIMESTAMP:  0
IMAGE_VERSION:  6.1.7601.18409
MODULE_NAME: hardware
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED

it only says something about hardware and an in the dmp files often appearing ntkernel.

Uninstall Avira with the Avira Removal Tool Avira AntiVir Removal Tool - Download

The tool you link there is not a removal tool for Avira itself it's a removal tool for virus or malware right ?
I guess you're talking about something like that: Antivirus Remover ?

Last question: Should i use the beta driver af ATI ? Because i recently updated my BIOS to the latest version and i'm thinking it may help to have the really latest graphics driver although its beta.

 

[essenbe]

I guess you are correct about the Avira link. Memtest86+ should run for a minimum of 8 passes to be close to certain. The Avira and your graphics driver are what showed in the dump files you uploaded. As you point out, Hardware was also mentioned, and can't be ruled out right now. I hope you downloaded memtest from here Memtest86+ - Advanced Memory Diagnostic Tool. It is the best and most reliable memory test we have, and needs to be run for a minimum of 8 passes.

I still need the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html. Use option #2 and press the grab all and upload the results with your next post, please. Give it time, it takes a few minutes to complete.

 

[griachae]

So here are the files. Im now gonna try reinstalling WHQL graphics driver and uninstalling Avira as u told.
Btw MEMTEST86+ (yes i downloaded it from there) ran 14 hours and did 6.2 passes without a single error. I know u said minimum of 8, but i takes 2.3 hours for one pass and i don't have that much time.

Should i use the beta driver af ATI ? Because i recently updated my BIOS to the latest version and i'm thinking it may help to have the really latest graphics driver although its beta.

EDIT: Reinstalling AMD WHQL screen graphics driver only(not the beta one) and uninstalling Avira completely was successful. Let' see how it goes. I want to install Avira again as soon as possible, because i had already too many shit going down, not having protection.

 

[griachae]

essenbe? The files u requested are at the end of my last post. Greetings

 

[essenbe]

Every dump file shows the Windows Kernel as the cause, which isn't possible unless there have been some changes or corruption to the system files. Every dump file almost, shows a different error code, which in normal circumstances is usually memory.
Check and make sure your SSD firmware is up to date, also run http://www.sevenforums.com/tutorials/433-disk-check.html and run your Manufacturer's diagnostic tool for your other hard drives. You may be able to find it here Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp. otherwise you can use Seatools and run the short and long test.

Be sure to create a restore point before enabling this.

Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

What is Driver Verifier:
It puts stress on the drivers, and therefore it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How we know that DV is enabled:
It will make the system bit slow and sluggish.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer.

If there are no Restore points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

 

[griachae]

Both Harddrives passed the Seatools long test.

Latest BSOD:

STOP: 0x0000001E (0x0000000000000, 0x0000000000000, 0x0000000000000, 0x0000000000000)

again after 3 min of Browsing with Chrome Canary. Mindump file 090114-11546-01 in the zip. Going to use DriverVerifier now

 

[essenbe]

When you set driver verifier did you select all drivers not from Microsoft? What it's blaming is a Microsoft driver for your CPU.

 lmvm amdppm
start             end                 module name
fffff880`045c1000 fffff880`045d6000   amdppm     (pdb symbols)          c:\symcache\amdppm.pdb\AB154B73C6884E70807CA6407175368D1\amdppm.pdb
    Loaded symbol image file: amdppm.sys
    Mapped memory image file: c:\symcache\amdppm.sys\4A5BC0FD15000\amdppm.sys
    Image path: \SystemRoot\system32\DRIVERS\amdppm.sys
    Image name: amdppm.sys
    Timestamp:        Mon Jul 13 18:19:25 2009 (4A5BC0FD)
    CheckSum:         0001EA42
    ImageSize:        00015000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     amdppm.sys
    OriginalFilename: amdppm.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  Processor Device Driver
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

It is also listing your graphics card again.

 

[essenbe]

Please disable driver verifier, then boot into windows after a reboot and

Open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Then re enable Driver verifier going by the instructions in the link above and select all drivers not supplied by Microsoft. Unselect anything that is supplied by Microsoft.

 

[griachae]

Yes i selected all but Microsofts. It's currently running and I'm not there, but I guess it crashed already with a torn into stripes screen like last time I tried the verifier. The BSOD that ocured earlier was not after I restarted from the verifier, it was after a casual boot. I will update in two hours how the verifying went.

By the way I forgot to mention I also updated the firmware of my SSD.

 

[essenbe]

OK great. Just let us know.

 

[griachae]

It went unsuspected well and didn't crash or BSOD in all the 5 hours the verifier ran.

Going to do sfc /scannow now.

EDIT: And another 0x0000001E at about 30% of sfc /scannow. Minidump file 090114-12781-01.

Gonna try again

EDIT2: This time it completed scannow and windows found no integrity violations. Just to make sure i did it a third time and again no integrity violations. Continuing with driver verifier.

 

[essenbe]

lmvm atikmdag
start             end                 module name
fffff880`11017000 fffff880`11f27000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Apr 17 21:13:16 2014 (53508A3C)
    CheckSum:         00EAEEE6
    ImageSize:        00F10000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your graphics driver again

 

[griachae]

Ok if this verifier test brings nothing im gonna install the latest beta driver

 

[essenbe]

Ok just download the driver, then uninstall the current ones then http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html install the new ones, but select custom install and unselect everything you can except the Display driver.

 

[essenbe]

Also, if you are overclocking anything, set it back to default values. After Driver verifier is completed, please disable it then run http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html. The instructions will say to watch temps with Speedfan. I don't trust that program, use a program you trust. Your temps will rise very high very rapidly, so you have to maintain constant watch of them. Only use one temp monitoring program at a time, or you may not get accurate results. If the temp goes too high, stop the test. You can stop the test once the temps level out and are no longer increasing.

 

[griachae]

Well as I got to my computer this morning after 7 hours of verifier running I got a black screen in front of me and nothing happened as I've been moving and clicking with my mouse or typing stuff (also ctrl+alt+del). So I pressed the power button until it turned off, waited a few seconds, turned it on again and let the SF DIAGNOSTIC TOOL create the zip file I attached. After that I restarted with verifier still enabled and it's still running (~10 hours).
Should I wait until the verifier ran 24 hours or should I stop it, uninstall and sweep all ATI/AMD graphic drivers and install the latest beta driver and then run verifier for 24 hours?

And what about my Avira Antivir Pro, i mean at what point can i install it again? Should i wait until the error is detected?

 

[essenbe]

OK, turn verifier off. These 2 dumps from yesterday blamed the graphics driver, a storage driver and you lan driver. Go to your motherboard web site and download the Intel Management engine, your lan driver and the graphics driver. You need to update all your drivers from the motherboard's web site. ASRock > 970 Pro3 R2.0. I'm still seeing errors that appear to be a hard drive or storage problem. Make sure your firmware is updated for your SSD.

 

[essenbe]

Don't try to find an Intel Management engine. You have a AMD system. Sorry, it was very early when I was replying and my brain wasn't in gear yet. You have an AMD system so install the AMD drivers. You won't or shouldn't find and Intel driver for your motherboard. Sorry, I got it wrong.