Solved Can't install audio driver

[Hawker22]

Not sure if this should be here or in the Audio section.
My MB is a Gigabyte GA-EX38-DQ6 with onboard audio--Realtek ALC889A Codec. My audio ran sporadically with win 7 32 installed, but now that I have installed the 64 bit version, I cannot load any Realtek audio drivers. Been searching the whole forum and reading till my eyes hurt. So I am hoping someone can at least lead me in the right direction on this. Thanks

 

[scrooge]

have you tryed the Gigabyte website thay should have them.

scrooge

 

[Hawker22]

Yes I did. Just finished a reinstall of the Gigabyte provided drivers. It loaded the HD Audio driver, with HDMI output, but I need the regular optical digital or coax digital outputs, and for the love of me, I cannot seem to get it set up. Any suggestions????

 

[Hawker22]

What I mean to say is that I cannot get the Realtek Audio sound manager control panel to load, so I am unable to configure my system.

 

[ignatzatsonic]

Do you have any signs of errors in the sound area of Device Manager?

Are you doing your uninstall/re-install attempts through Device Manager or some other method?

I use Realtek onboard sound and cannot recall any particular difficulties with the control panel.

Do you have Realtek entries in the regular "sound" control panel?

 

[Hawker22]

No signs of errors in sound area of device manager

I have done uninstall via device manager and did a reboot to let windows reinstall. Also did uninstall via programs in control panel

The only Realtek entry in the sound control panel is for the ATI HD sound for HDMI.

I used to have other Realtek devices there but no longer. I also used to have a Realtek entry in the control panel when I was able to access the realtek sound manager. Is sound manager included with the drivers for my MB(GA-EX38-DQ6) from the Gigabyte site

It is no doubt something that I am overlooking, but right now, I am stumped.

This is a very fresh install of win 7, so the registry should not be flawed.

 

[ignatzatsonic]

Is sound manager included with the drivers for my MB(GA-EX38-DQ6) from the Gigabyte site?

Maybe not.

Are you sure you SHOULD have a Realtek control panel?

I have Realtek ALC892 on a Gigabyte board, but have no idea when that control panel was introduced.

 

[Hawker22]

My board has ALC 889A. No, I am not sure I should have it, but I know that I had it when I was using Win 7 Ultimate 32---off and on, that is---as the panel would frequently disappear then too. And I was always able to feed sound off the Optical digital or Coax digital S/PDIF when the drivers would stay put

 

[Sardonicus]

You may need to just do a re-install of the software.
With the newer Realtek driver packages, it's a two step process.......uninstall......install,
with prompts from the software to restart your PC, twice.

http://www.realtek.com.tw/downloads...=3&GetDown=false#High Definition Audio Codecs

The following location should have the control panel application, that you can add to the quick launch,
if all else fails.
C:\Program Files\Realtek\Audio\HDA

 

[Hawker22]

C:\Program Files\Realtek\Audio\HDA with two applications in HDA
RTK Audio srvATI64
RTK UPD64

Tell me a bit more on how to add this to quick launch

 

[Sardonicus]

Right click on the application, and select Pin to Taskbar.
However, those don't seem to include the application that will bring up the sound manager.
?????

 

[Hawker22]

Neither of the applications(only two there) in HDA would pin to the task bar.

Can you tell me if Win7 64 is supposed to have Microsoft UAA Bus Driver for HD audio?
The only thing that is in my Device manager is High Definition Audio Controller.

The Gigabyte FAC on installing the sound drivers says that the system must have the MS UAA driver, but that may be for Win XP only.

Also, could a hardware issue be my problem, and would a sound card added to a PCI-E slot give me sound?
Still unresolved but hoping.

 

[alphanumeric]

Is sound manager included with the drivers for my MB(GA-EX38-DQ6) from the Gigabyte site?

Maybe not.

Are you sure you SHOULD have a Realtek control panel?

I have Realtek ALC892 on a Gigabyte board, but have no idea when that control panel was introduced.

What I have noticed is if you are just using the default Windows 7 audio drivers you likely won't see a Realtek control panel. All that shows up in the task monitor is just the windows sound app icon. Thats all I see on my two ASUS motherboards until I install the ASUS sound drivers. One is Realtek and the other is VIA. Once I install ASUS sound drivers I get a second speaker Icon. On this PC its listed as VIA HD Audio CPL, on my other PC it shows up as Realtek HD Audio Manager. They also show up in Control panel. My sound works with the default windows drivers but I can't reassign the audio jacks etc like I can from the other control panels.

 

[alphanumeric]

Neither of the applications(only two there) in HDA would pin to the task bar.

Can you tell me if Win7 64 is supposed to have Microsoft UAA Bus Driver for HD audio?
The only thing that is in my Device manager is High Definition Audio Controller.

The Gigabyte FAC on installing the sound drivers says that the system must have the MS UAA driver, but that may be for Win XP only.

Also, could a hardware issue be my problem, and would a sound card added to a PCI-E slot give me sound?
Still unresolved but hoping.

If you have a Video card with an HDMI jack you will have a High Definition Audio entry for it under Sound in Device Manager. On this PC it shows up as NVIDIA High Definition Audio. I also have a VIA High Definition Audio entry. On my other PC all that is listed is Realtek High Definition Audio. These are both ASUS motherboards though. You should have an ICON in your task manager down next to the clock and one in control panel to launch the Realtek HD Audio Manager. Have you tried one or the other or both?

 

[Hawker22]

I am using mb_driver_audio_realtek_azalia---copied directly from Gigabyte and for my GA-EX38-DQ6 MB I have used the two step installation and I always get only the ATI HD Audio installed. It is possible that the control panel and drivers for my S/PDIF outputs are not included with that driver. That is what I am trying to determine. And if they are not---where can I get a driver with the control panel included?? Everyone says to get the MB specific drivers, but still I am stumped.

 

[Sardonicus]

Can you post a pic of your device manager, sound controllers.

 

[alphanumeric]

Make sure they are 64 bit drivers or they will not install. On my other PC I used the ASUS supplied Realtek drivers and didn't have any problems. On this PC the ASUS drivers didn't work very well. I got a lot of drop outs etc and ended up downloading my drivers from the VIA website. I have an SPDIF connection on one of these two PC's but have never used it. The motherboard has the header but I don't have the jack/cable to connect to it. I don't have anything to plug into it anyway.

EDIT: Is this a new install, and the first time you've tried Windows 7 64 bit on that PC?

 

[Hawker22]

Can you go HERE and have a look for me? It seems to indicate that it is for 64 bit OS.

All that is in my DM under sound devices is the ATI HD Audio--which is on my ATI 4800 series Vid card.

There is NO icon for Realtek on my task bar nor any Realtek entry in my control panel. However, when my sound was working under my 32 bit OS those two items were present.

Is it incompatable with the 64 bit OS???

 

[alphanumeric]

If you selected "Windows 7 64bit" in the Choose your OS: drop down you should end up with the correct driver. If you were trying to install the 32 bit driver you should get some kind or error message like " OS not supported" or similar. What happens when you run the setup for the sound driver installer? Do you get an error message or does nothing happen? If you have UAC turned off set it back to the recommended setting. I don't know why but sometimes turning it off screws up some program installs. Another thing to try is right clicking the file that launches the audio driver installer and selecting "run as administrator". I would think that if it was installed correctly you should have those missing Icons.

EDIT: Both of my ASUS motherboards are running Windowss 7 64 bit.

 

[alphanumeric]

I'm calling it a night, will check back tomorrow.