Can't login, Atbroker.exe error

[suedeuno]

keep getting Atbroker.exe popup error after logging in. hit ok and then get black screen. have to hard shut down. Any help? I am not using RDP as noted in many searches. ctl + alt+ delete or end does nothing because windows hasn't fully loaded by the time I get the popup

 

[seekermeister]

I have no idea of what is going on, but since I read a thread here just a bit earlier about how to log on to a remote computer with RDP, without bumping the logged in session, and the other user not knowing anything about it, the first thing that I would do is to log into Safe Mode and check that Remove Access Connection Manager, Remote Access Auto Connection Manager, Remote Desktop Configuration and Remote Desktop Service items were disabled. This may not have anything to do with the problem, but it is a place to start. If you can reach Safe Mode desktop, it wouldn't hurt to do some scans with Malwarebytes, SpyBot and your AV.

If that doesn't help (and maybe if it did), I would then do a system restore to a point just prior to when this problem appeared.

 

[simonh]

I've got the same issue, and I don't think we're alone!

Once I've had the error I can ctrl+alt+delete to get the Log-off/restart options, but none of them do anything. Task manager won't run either.

It boots into safe mode fine, and so far I have tried:
1) Full system virus scan overnight
2) System restore back to a point on Tuesday morning (26th Jan)
3) Disable all Remote Desktop related services in msconfig
4) Run CCleaner and its registry cleaner
5) Run a quick scan with Malwarebytes
6) System restore back to a point on 20th Jan

I'm now going to run a full Malwarebytes scan over lunchtime.

But nothing seems to working ... any ideas..?

 

[oshikromem]

Same issue here as of this morning.

Our Dell came installed with Vista and we did an in place upgrade to Windows 7. Has anyone else here in the same situation or was your machine newly installed as 7 ?

Thanks

 

[theboyk]

AtBroker.exe error, can't login

I ran some Windows updates last night (not sure exactly which ones, whatever the latest were). Now, when I try and boot into the machine I get an AtBroker.exe and Explorer.exe error and the screen goes black. I can control-alt-delete to log off, but that's about it. No way into the machine.

Anyone else having this problem? Is there a fix?

Thanks,
Kristin.

 

[hendricksond001]

atbroker.exe

I also just started getting the same problem. I had Vista and upgraded 'in-place' to Windows 7. Worked ok for a while, now when I startup I get the atbroker.exe notice (and also iexporer.exe notice) and then I get a black screen and the system just doesn't do anything else.

Suggestions?

I could logon in safe mode, but then Windows would not let me try to re-install W7.

 

[Grimmjow]

Once I messed up shell32.dll, and got the same message as you, I have made a recovery disc earlier and system restore was the cure Or try with your win7 cd.
Hope this helps,
cheers

 

[Jacee]

This has worked many .... CTRL-ALT-END

 

[hendricksond001]

Thanks. I'll try the CTRL-ATL-END when I go home for lunch today.

 

[theboyk]

Trying a System Restore.
I haven't "messed" with anything, so not sure why (other than the fact that I'm running Windows) this happened.
Ctrl-Alt-End didn't do anything (I know that's supposed to kick out the remote desktop or whatever, but didn't seem to work)?
k.

 

[Grimmjow]

Trying a System Restore.
I haven't "messed" with anything, so not sure why (other than the fact that I'm running Windows) this happened.
Ctrl-Alt-End didn't do anything (I know that's supposed to kick out the remote desktop or whatever, but didn't seem to work)?
k.

Tell us your results, will that fix your problem. It fixed mine, so I think you should be fine.
cheers

 

[theboyk]

System Restore also fails (starting at the top of the list and going back one by one — none are successful) —*I keep getting the error that System Restore fails with the error code 0x8000ffff.

This is very annoying. I've made sure not to mess with ANYTHING on this computer in the hopes this kinda thing wouldn't happen (as it's my mother's computer). I think it's time to boot in safe mode (which works fine), copy off the files I need, and get her another computer (and not a Windows machine...had enough of this BS)...

 

[Grimmjow]

....So, I went to check Computer Management -> Services and looked through all services that were stopped. And there it was - The Volume Shadow Copy Service was stopped. I went into the Service Properties and set it to Automatic startup, then tried Backup and Restore again and IT WORKED!!!

This is how my 0x8000FFFF error during Bachup and Restore prosidure was solved. I wish you all success!
This is the link:
Back up failed 0x8000FFFF - Vista Forums

 

[Grimmjow]

Or, "System Restore, Volume Shadow Copy or Windows Backup may return error 0x8000FFFF. Here are some tips to resolve the error and restore functionality.

* Make sure the SYSTEM is the owner of the "System Volume Information" folder located on each drive. The error can be a result of tampering with the security settings of the folder.
* Disable system protection for all drives and reboot. Then re-enable protection.
* Open the Windows Task Scheduler and goto \Microsoft\Windows\SystemRestore. Right click on the task named SR and select RUN.
* Test the fix(s) by creating a Restore Point or running Windows Backup

this is the link:
VSS, System Restore or Backup: Error 0x8000FFFF - Windows Forums

That's all I can help man, for more help, you should ask some of the power users around here.

 

[theboyk]

No go — can't turn on Volume Shadow Copy Service while in Safe Mode, and Safe Mode is the only way I can get into the machine...
k.

....So, I went to check Computer Management -> Services and looked through all services that were stopped. And there it was - The Volume Shadow Copy Service was stopped. I went into the Service Properties and set it to Automatic startup, then tried Backup and Restore again and IT WORKED!!!

This is how my 0x8000FFFF error during Bachup and Restore prosidure was solved. I wish you all success!
This is the link:
Back up failed 0x8000FFFF - Vista Forums

 

[theboyk]

Well, I finally was able to Restore, right back to the first available install point. But, it still gives a AtBroker.exe and Explorer.exe error.

Ah well, we've already decided that come next week, there'll be a shiny new iMac on the desk where this POS used to be sitting...

 

[Grimmjow]

Sorry to here that man, Win7 is great OS, at least that's my opinion. Don't give up from it yet, that's my recommendation.

P.S. If you decide to keep it, next time make recovery cd with system image, it's (I think) much safer that way, or backup on external drive.
cheers

 

[theboyk]

<G>

Well, I'm not "giving up" on it — I've never actually owned a PC (I've been on a Mac since the late 80s and manage more than 30 of them, plus a small farm of Xserves, for a living). My mother thought she'd try a PC a couple years ago "because it was cheaper" — that was Windows XP. She regretted it. But, I said Windows 7 was *way* better (as I also run Windows via Parallels on a few machines) as, well, it is better (than XP). That was 5 months ago. Now, 5 months later, here we sit with the same old Windows BS. Totally locked out of the system, all because of a standard Windows update. So, getting the data off (it's backed up weekly, so just need to get some recent photos off it) and then into the junk heap it goes.

Anyway, thanks for your help!
Kristin.

Sorry to here that man, Win7 is great OS, at least that's my opinion. Don't give up from it yet, that's my recommendation.

P.S. If you decide to keep it, next time make recovery cd with system image, it's (I think) much safer that way, or backup on external drive.
cheers

 

[Grimmjow]

<G>

Well, I'm not "giving up" on it — I've never actually owned a PC (I've been on a Mac since the late 80s and manage more than 30 of them, plus a small farm of Xserves, for a living). My mother thought she'd try a PC a couple years ago "because it was cheaper" — that was Windows XP. She regretted it. But, I said Windows 7 was *way* better (as I also run Windows via Parallels on a few machines) as, well, it is better (than XP). That was 5 months ago. Now, 5 months later, here we sit with the same old Windows BS. Totally locked out of the system, all because of a standard Windows update. So, getting the data off (it's backed up weekly, so just need to get some recent photos off it) and then into the junk heap it goes.

Anyway, thanks for your help!
Kristin.

Well, you are welcome, for the help that I provided ( it wasn't much) I wish I had more knowledge about this one.
cheers
Ivica

 

[Fairchild22]

Hi guys i'm new to t he forum. I just want to add what i have experienced as well. Windows 7 is a GREAT!! OS, but it appears this Atbroker.exe application ERROR is a real killer and once you get it. There is nothing you can do about it pretty much, but reinstall. Now hear his the thing that many people are referring to resolving the issue and that that's the CTRL+ALT+END command, but that only works if you are already logged into a Windows OS and your accessing Win7 from Remote Desktop.

The issue that the main poster is facing is the same issue I'm having. You start Windows it comes to the load screen. You enter your password and it acts like like its about to load. Then you get ERROR: AtBroker.exe Application error and Explorer.exe Application error.

Doesn't matter is you click "ok" or close it out. You are still doomed to be staring at a "BLACK SCREEN". Nothing seems to work. System restore, desk check, driver restores, or anything. I'm logged into SAFE MODE now and that's how I'm able to post my information on the forum now. These 2 ERRORS that you get before and after you try to log in have to be the worst things you can get on Windows 7. I'm not giving up though. If I find a fix for this I will post it ASAP!!! cause it seems to be a well known problem and Microsoft is not able to fix either. This ERROR was even on vista and you would think they would have came up with some sort of fix for it before releasing Windows 7.