Solved Can't print color from my photos

[lou99]

the bigger problem though is that if I go to my picture library, and try to print from what comes up---microsoft office picture manager, I have the same problem. I don't want to have to go into another program, when I should be able to just print color from the picture manager, but thanks

 

[oscer1]

OK just trying to give you options you can have the pictures default to a working photo program that prints the color. i know you like the picture manager but it's not working for you. so it's your decision if you want to try another program

 

[lou99]

fixed!!!!

I can't believe everything I went through...uninstalling and reinstalling printer (which caused its own problems) and someone on another forum had mentioned going into properties....which I had done many times to make sure grayscale wasn't checked....anyhow, I went into microsoft picture manager and clicked on the thumbnail of a pic, and then print, then options...I couldn't figure out what the poster was talking about, but just for the heck of it I clicked return to default settings (even though I had manually unchecked
greyscale before) and voila! I can't believe how much time I wasted on this. And, I had called microsoft yesterday, and after talking to someone who I could barely understand for about 5 minutes, she told me she would have to transfer me to paid assistance! Really?? She never asked me to check default settings.

Again, to everyone who responded thank you!!! Very nice of you to take the time to do it. A mind-numbingly simple fix.

 

[oscer1]

your welcome glad you found the solution

 

[lou99]

Me too! Now if I can just figure out why my laptop doesn't recognize the My Passport drive......

 

[AddRAM]

Thought you would have tried that from the beginning.

 

[oscer1]

Me too! Now if I can just figure out why my laptop doesn't recognize the My Passport drive......

i would start a new thread for that