Solved Computer Keeps Shutting Down without Going to Sleep

[Jesse Williams]

Log Name: System
Source: TXEIx64
Date: 11/18/2014 1:34:21 PM
Event ID: 1
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Cindy-PC
Description:
The Intel(R) Trusted Execution Engine Interface is being reset.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="TXEIx64" />
<EventID Qualifiers="32775">1</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-11-18T19:34:21.823818000Z" />
<EventRecordID>6689</EventRecordID>
<Channel>System</Channel>
<Computer>Cindy-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Binary>00000000010000000000000001000780000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

 

[maxie]

Have you checked the Power Settings in the BIOS ? .... Did you run Windows Updates ?

 

[Jesse Williams]

I did do a settings change in the BIOS, either you or someone from the Windows 8 forum told me to do that. I always check for Windows updates everyday.

 

[Jesse Williams]

There is a driver update for that TXE thing. I saw that on the Acer Support website last night.

 

[maxie]

No one has changed the Settings below today ?

Fix Windows 8 and 8.1 Restart and Shutdown Problems by Disabling ?Hybrid Shutdown? Feature - AskVG

 

[Jesse Williams]

It booted in restart mode this morning, so I did the command in command prompt (admin) on what you just sent me. Let me try it again. By any chance, do you think this is driver related?

 

[maxie]

Could be related to the Update last night ... Read the Link below ...

Intel Trusted Execution Engine - Should I Remove It?

 

[Jesse Williams]

Turn on fast startup (recommended) is unchecked.

Sleep is checked.

Hibernate is unchecked.

Lock is checked.

When I press the power button: Shut down.

When I press the Sleep button: sleep.

Password protection on wakeup

Require a password (recommended): not selected.

Don't require a password: selected.

 

[Jesse Williams]

I read the link. What's it saying? Didn't quite get it. ?

 

[maxie]

Recommended Windows 8 users should Uninstall it ..

 

[Jesse Williams]

Okay

 

[Jesse Williams]

So, I should remove it?

 

[maxie]

Yes i would

 

[Jesse Williams]

Okay. It's been removed. What is this going to do?

 

[maxie]

Have to wait and see .. Should help with the error in the Event Viewer

 

[Jesse Williams]

When I removed that, Windows update is requesting that I install 2 updates.

Important

Windows 8.1

Security Update for Windows 8.1 x64-based Systems (KB3011780).

Optional

Windows 8.1

Update for Windows 8.1 for x-64-based Systems (KB3000850).

Should I install these updates?

 

[maxie]

Yes

 

[Jesse Williams]

Okay

 

[Jesse Williams]

It's downloading the updates now.

 

[Jesse Williams]

It's on 6% of downloading updates and hasn't changed. The other computers have installed within no time.