Solved Computer Keeps Shutting Down without Going to Sleep

[maxie]

I did mean to use the smaller box the one you Posted this morning ... Also use one of the boxes you posted now ...

 

[Jesse Williams]

Why do I need to use 2 boxes?

 

[maxie]

This is your precious Computer it needs to be packaged well ... I have no idea how your Mail works in your Country .. But here things get thrown around no matter how well you label them ... Did you read the Link i Posted about packaging ? ...

 

[Jesse Williams]

Yes, I did. I read the one where it said to wrap it in bubble wrap which I am going to do. Maxie, I am not good at this stuff. I get easily confused. Also, I don't even know if the boxes will fit inside each other.

 

[Jesse Williams]

We are supposed to be going tomorrow to FedEx to start the process. I hope they can assist us on getting it packaged safely.

 

[maxie]

You do not want the box to be to big as it needs to fit snugly .. Also remember the bigger the box and more weight .. The more it will cost to Send ..

 

[Jesse Williams]

It fit snuggly in that box that I posted this morning. Just needs some Styrofoam to go around it, as well as the bubble wrap.

 

[maxie]

FedEx will keep you on the right tracks for packaging...

 

[Jesse Williams]

Okay. Thanks for your help.

 

[Layback Bear]

NO it can't be. Tell me its not so.

I have been watching this thread between 2 members for 2 weeks and over 800 post and all I get is your going to box the computer up and ship it.
That is not fare. I feel cheated.
I wanted to know how the problem was solved.

 

[Jesse Williams]

Layback Bear, what are you talking about? The computer has a hardware problem. We have done everything to try and fix it, and still no fix found. It's either a bad PSU or Motherboard. It is still under warranty, so the manufacturer has the right to fix it.

 

[maxie]

NO it can't be. Tell me its not so.

I have been watching this thread between 2 members for 2 weeks and over 800 post and all I get is your going to box the computer up and ship it.
That is not fare. I feel cheated.
I wanted to know how the problem was solved.

Lol Jack .. It was nearly Solved the only problem the OP had now is that it would not sleep proper ... The only way it would sleep is by pressing a key on the Keyboard ... And as it was still under Warranty wanted every thing working perfectly ...

 

[Layback Bear]

Thanks for your replies.
Now I understand better. I didn't know it was under warranty.

It sure would be nice to know exactly what was found as the problem form the company you bought it from.

 

[Jesse Williams]

I will be posting the problem that they find. I will be sure to find out. My town's local shipping and posting place which is known as Goin' Postal Pell City assured me that will be safe and secure upon shipping it to the repair center. They are also going to email me the tracking number. I feel better now. We don't feel good about the price of the shipping though. Since this computer cost almost $1,000 and is still under warranty, the shipping should have been free.

 

[maxie]

Fingers crossed Jesse it will be back with you as good as new ...

 

[Jesse Williams]

Thanks Maxie. I hope so too.

 

[Jesse Williams]

Well, FedEx has picked up my product. It is in Eastaboga, Alabama right now. I have requested email alerts on it's location and when it arrives, and stuff like that.

 

[maxie]

They state a ten Day turn around Jesse ...

 

[Jesse Williams]

What do you mean?

 

[maxie]

Acer Service state they should have your Computer no longer than ten days ..