Computer shuts down at random and displays BSOD

[shstudent]

Good Day.

For the past week or so I have been having problems with my PC. I would appreciate some assistance in dealing with the issues. I will list some of them:

• Sometimes when it starts, it goes to the blue screen and says something about BAD_SYSTEM_CONFIG_INFO, along with a long list of other things. At the bottom is a the following technical int: *** STOP: 0x00000074 etc
• When it does start, it shuts down at random.
  When I boot from a Repair disc, it works sometimes but other times a Windows Boot Manager page comes up and a message is displayed saying The boot selection failed because a required device is inaccessible.

Please note that these things occur at random at at different time intervals. Sometimes for hours I cannot get it to work.

Any assistance would be greatly appreciated. Thanks.

 

[axe0]

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are

1. 18 .txt,
2. 1 .nfo,
3. 1 or more .dmp,

files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required

 

[shstudent]

Hi axe0

Thanks much for your assistance.

I have done as you instructed but different files are now missing. Anyhow, I have attached the most recent result. Looking forward to your further instructions.View attachment 400436

 

[axe0]

Run this command in an admin command prompt, it'll create some files on the desktop. Select the files, copy them to a zip file and upload the zip.

copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

Files that are created:

• *.dmp,
• dxdiag.txt,
• hosts.txt,
• systeminfo.txt,
• drivers.txt,
• msinfo32.nfo,
• eventlog.txt,
• uninstall.txt,
• installed.txt,
• services.txt,
• startup.txt

 

[shstudent]

Hi axe0

Sorry for the delay. Here is the zip file with the results:

View attachment 400472

 

[axe0]

You selected everything that was created?

 

[torchwood]

Hi

Interesting Windows update logs

according to it youve swapped motherboards!!!
(july)


Roy

 

[shstudent]

Good Morning

axe0: Yes, That is everything that was created.

torchwood: Motherboard was change on June 19. This was because the computer had stopped working - the fans and hard drive were getting power but the computer did not POST, and there was nothing on the monitor.


When the motherboard was replaced we did not repaste the CPU. Thinking that this could be one of the problems, we opened, cleaned and did the repasting on Thursday evening after your assistance was sought. I have not gotten a blue screen since. However, the log files that axe0 said I should be getting are just not there even though I ran the DM Log Collector several times.

Than you, and looking forward to your response.

 

[shstudent]

Hi axe0, torchwood

I have done over the requests you made.

Using the dm log collector I got the following:View attachment 400552
Inserting the command you gave at the admin command prompt I got the following:View attachment 400551

I must point out that I still have not seen the blue screen again. However, it seem that some of the files I am supposed to have are still not there or are different. I hope these files will help, and I still look forward to hearing from you.

Thank you very much.

 

[torchwood]

Hi shstudent,

Not BSOD expert, but im sure axe0 will confirm it, one way or another
The major bugcheck relates to the base NTFS file configuration
(clean install required not an image/clone it will have the wrong info)
As i mentioned earlier re Motherboard swap, possible incompatibility causing this.

There also appear to be misconfigured services and your Nvidea subscription has expired.

Clean Reinstall - Factory OEM Windows 7 - Windows 7 Help Forums


Roy

 

[axe0]

Not sure if I can confirm.

4 dumps total:
- 1 0x124 = write error on either of the caches of the CPU
- 2 0x124 = read error on cache 1 at core 1
- 0x24, is about overwriting an attribute of a file, when removing the allocation and clearing the cache from the file system cache the reference pointer to the page seems to be wrong resulting in a page from something else being deleted which could cause a lot of problems if it wasn't caught.
- 0x50, some NTFS due to an IO operation from the AV that goes wrong.

 

[shstudent]

Hi Roy

Thanks for your quick response.

I have gone to the link with your suggested fix and realize that it will take some time for me to read and understand. Being a novice to all this I am therefore going to set aside some time to do this. As soon as I am through, I will let you know the outcome.

Thank you so much again.

 

[shstudent]

Not sure if I can confirm.

4 dumps total:
- 1 0x124 = write error on either of the caches of the CPU
- 2 0x124 = read error on cache 1 at core 1
- 0x24, is about overwriting an attribute of a file, when removing the allocation and clearing the cache from the file system cache the reference pointer to the page seems to be wrong resulting in a page from something else being deleted which could cause a lot of problems if it wasn't caught.
- 0x50, some NTFS due to an IO operation from the AV that goes wrong.

axe0

I do not have a clue as to what you posted. Could you please break this down for me and suggest the simplest fix possible.

Thanks much.

 

[axe0]

What the 0x124 basically says "abort everything that's running and crash the system, a hardware error has occured"

The 0x24, the intern systems of Windows need a link to know what part of the memory belongs to what called a pointer, in this case the pointer belongs to something else than it should which is why the crash occurs.
The 0x50, getting information from the disk goes wrong.

The simplest fix, a clean install like Roy suggested.

More dumps would be required to provide proper suggestions, so I would suggest driver verifier but we could then be further off the boat then with a clean install (not sure if I say this correct).