Solved Crashes during various PC actions.

[James7679]

Do you have two sticks or four? Either way, remove all but one, try memtest again. If it locks up, try the next stick. Continue to do this, until you have tested in all of your slots. Make note of how each stick passes in each slot.

To test video memory, please use this. |MG| Video Memory Stress Test 1.7.116 Download

 

[Tekno Venus]

The scan came back fine the two times I've ran it. I can try again if you'd like. Again memtest froze after 4 passes this time without the blinking light just like the one of the seatools scan. Does that indicate a video card problem? Or something causing the pc to freeze.

Sorry for my lack of activity, been very busy lately. Freezing outside of Windows is a sure fire sign of a hardware issue. Try running chkdsk - follow this tutorial: http://www.sevenforums.com/tutorials/433-disk-check.html.

Now I know it is highly unreliable but see if we can get this program to do at least 5 passes - http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html. If that throws up errors straight away, I would recommend returning the RAM if you can or see if you can borrow some off a kind friend.

Stephen

 

[Salamandrex]

Hey guys sorry I haven't updated in a while. I sent the PC back to bestbuy for a diagnostics check which they found the CPU to be the problem, they replaced it and I got it back Friday. However after getting it back I realized the fan sounds different and is running louder than it did before. I checked out the temps and the CPU and Motherboard are both running at high 50's idle and 60-70 range when gaming. A drastic increase in temp since last I had the PC. Which also causes my computer to crash with a BSOD that doesn't show up for me until reboot, with the generic windows shutdown and the BSOD code. I'm wondering if it is possible that when they installed the CPU they put the fan in backwords or something of the sort. I can provide pics of the interior if needed and attached are the DMPS of the crashes. Other then when gaming the computer is running fine now and I have a large hunch that this is the problem. Thanks for the help

 

[writhziden]

I would never again have Best Buy work on one of my systems to replace hardware. They installed a faulty heatsink/didn't apply the thermal paste properly/botched the motherboard sound system/could not properly restore my OS afterward.

Unfortunately, since Best Buy did the damage, it is up to them to fix it. Take it back to them.

 

[karlsnooks]

Possible is that the bottom-dwelling Creek Squad didn't put any paste on heat sink.

 

[Salamandrex]

Well it was under warranty so it was free. But this whole ordeal has convinced me to never purchase from them. Instead of taking 3-4 weeks for them to switch a fan i'd rather do the fix myself just looking for some confirmation in the issue.

 

[writhziden]

When I brought my system in, it took Best Buy six weeks to thoroughly break my laptop. All I had was a broken mouse key when I brought it in. I got it back with an overheating CPU and no sound system. They were also unable to re-install my OS. They replaced my system after making me pay the difference for a "comparable" replacement.

Is that confirmation enough that they tend to repair computers as well as "Repair man man man man man" (See YouTube for the reference).

 

[Salamandrex]

I guess i'm wording myself poorly. I understand now my mistake with purchasing from them. The fan I got back I believe is installed facing the wrong direction, aka nothing with the wrong side facing the CPU. Was just wondering if the dmps were in fact overheating related or if i could do a test to confirm the system is overheating. So I can hopefully just flip the fan around. I'm not fully expierenced in the matter but nothing I assume a youtube video couldnt teach me to flip a fan and not have to wait weeks for a simple fix

 

[writhziden]

Even if you had to flip the fan around, it would need to be done with the right process and thermal paste re-applied: Thermal Paste and How To Use It | techPowerUp

I can tell you without even looking at the .dmps that your processor is overheating. AMD Phenom IIs are designed in the low 60s for their max temp. They should run in the 50s under stress to be safe. Anything higher than that, and you risk damaging the processor. I will look at the .dmps, but the temperature problem is first priority no matter what the .dmps say.


Crashes confirm what I said. You have a 0x124 BugCheck Hardware Stop crash. http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html. That can very well be caused by overheating.

 

[Salamandrex]

Thank you very much. Looks like i'll be taking another trip unfortuanetly.

 

[writhziden]

You're welcome.

I am truly sorry you had such a bad experience with Best Buy. I know exactly how you feel. I brought my system home twice to find out it was not working right after they finished with it.