Dell 1764 random BSODs (ntkrnpamp.exe, crcdisk.sys)

[koolkat77]

Alright. Have you followed the link on the post above?

 

[brumgav]

I've dragged the sliders on CrystalDiskInfo as per the post you linked for me and now the screenshot is as below.

 

[koolkat77]

Looks good

 

[brumgav]

Seagate short test passed..Just running long test...with 2hr50 to go.

HDD is Toshiba so tried the Toshiba/Futijsu Diagnostic in Windows but it wouldn't let me select the device to test so might need to download the DOS bootable diagnostic instead.

Thanks for the help.

Gavin

 

[brumgav]

Toshiba/Fujitsu Diagnotic will not allow be to select the drive in Windows and the DOS version says its incompatible with x64 Windows so maybe I'm doing that wrong.

SeaTools short and long test both passed with no errors.

I ran CHKDSK a few days ago and no errors were found.

Going to begin checking the RAM sticks now individually to see if anything comes up.

Gavin

 

[brumgav]

1st stick in memory slot 1 completed 6 passes with no errors. Swapped stick 1 with stick 2 but using the same memory slot, currently done 4 passes with no errors. What does seem strange is this memory stick seems to be taking longer to test. 2GB stick and so far 3 hours for 5 passes.

I'm sure the 1st stick only took about 2 hours to complete all 6 passes!!! Not certain though.

 

[brumgav]

So I've done some extensive RAM tests in MemTest86+ with one of the tests completing 20 passes without finding any errors. All in all, the RAM tests have gone on for approx a total of 16 hours without finding any errors.

So I switched off and reinstalled all the RAM and rebooted but straight away I got a BSOD, this has happened repeated now about 8 times and I'm unable to load windows. I'm getting the BSOD or reboots whilst Windows is loading, just a few seconds into it in fact. I get the BSOD even when I try and boot in safe mode or when I try startup repair, even tried to access last known good configuration but again got a BSOD there too.

I don't know what to do now, any ideas?

 

[brumgav]

I've managed to get the laptop started. I took out the RAM stick that was last tested (for 10 hours) and it booted up straight away but then rebooted once windows was fully loaded after about 20 seconds.

Its currently running so I'm not sure if what I have done has helped at all? The CPU area was quite hot after all the ram testing but I checked on Speccy just and the CPU temp was 58 degrees

 

[brumgav]

I left the laptop off all day thinking it may be a overheating problem but just started it up and had a BSOD within a few minutes. I've attached the log.

 

[koolkat77]

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html​

I suspect hardware in your case. What's the status of warranty?

Perform a Clean Boot:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Upload a screenshot of Summary tab using speccy:

• Speccy - System Information - Free Download
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Make scans with the following:

-Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

-ESET online scanner

• Free Online Virus Scanner | ESET

Make scans with the tools listed in this tutorial as well:

• http://www.sevenforums.com/tutorials/277740-online-scanners-scan-suspicious-files-your-pc.html

Have you checked for dust & debris? If not, clean the system free from dust. Check if you have to apply some thermal paste on the CPU.

• How to apply thermal grease on laptop processor >> Inside my laptop
• How to Apply Thermal Grease to a Laptop | eHow.com

Unplug any external devices from the system and be sure that you're not running out of hard drive space.

Let us know the results.

 

[brumgav]

Hi, I've updated my System Spec as requested in your previous post.

I ran the virus scans you mentioned as well as MBAM but no threats found.

All opened up and checked for dust and debris but nothing found.

I'm half tempted to see if I can get some RAM off ebay just to try it, but then again I'm thinking if something was wrong then surely the MemTests would pick up any proplems, unless I go for a different type of memory.

Its such a good laptop it would be such a shame if its useless, really hoping I can fix it.

I'm thinking about going into BIOS and disabling things one by one to see if anything improves. I noticed things in there like Turbo being enabled so anything is worth a shot at the moment.

I'll do the clean boot now and see if that helps and will post the results.

Screenshot below from Speccy

Thanks for your help, really appreciate it.

Gavin

 

[Slartybart]

hello gav,

I'm just jumping in to ask a queation, KooKat is very good, so you're in good hands.

Reading through the thread I saw that one memory stick was pulled and your machine came back to life.
My question is this. Did you buy the machine with both sticks in it or was the one you removed added later?

What might be more useful is identifying the memory sticks (mfgr & part). Sometimes a mismatch will cause problems and this might not be appearant at first.

Would you mind running Speccy again and PUBLISH the report (file menu -> publish), then post the URL it gives you here on the thread? Publishing the Speecy report strips out personal information and let's members better understand your system.

That's all. Thanks.

 

[Slartybart]

It might be in the battery compartment.

..... There is no CoA on the bottom .....

 

[brumgav]

Both memory sticks came with the laptop and on Memtest86+ they both seem to be Samsung memory with the same number for each stick.

There is no CoA on the machine however Windows reports activated and genuine.

Have done a clean boot but still getting the BSOD. new .zip attached

Here is a link to the speccy report.

http://speccy.piriform.com/results/zF7ybCplcXN5mbGGNwDnmlI

 

[brumgav]

I've ruled out the memory, just remembered my partners laptop is an i5 and on checking the memory is compatible....so swapped them over and within a few minutes I got a BSOD so at least that has ruled memory out.

 

[Arc]

Do virus scan for one more time with Malwarebytes : Malwarebytes Anti-Rootkit .

Stress test the CPU.
Hardware - Stress Test With Prime95

Do some general USB related troubleshooting. For the port, first, uninstall and reinstall the USB ports drivers.

1. Right click on Computer icon > manage. It will open the computer management window.
2. Click on "Device Manager" in the left pane, it will list all installed devices up.
3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
4. Click on one item to select, then right click and uninstall.
5. Do the same for all.
6. Restart the computer.
7. At restart, windows will auto configure the appropriate drivers.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Some info about the network drivers ....

Name    [00000009] Realtek PCIe FE Family Controller
Driver    c:\windows\system32\drivers\[COLOR=Red]rt64win7.sys[/COLOR] (7.46.610.2011, 526.60 KB (539,240 bytes), 10/06/2011 07:34)
----------------------------------------------------------------------------------------------------
fffff880`04200000 fffff880`04285000   Rt64win7   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
[COLOR=Red]    Image name: Rt64win7.sys
    Timestamp:        Fri Jun 10 12:03:15 2011[/COLOR] (4DF1BAAB)
    CheckSum:         0008B67F
    ImageSize:        00085000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Realtek

And .....

Name    [00000007] Dell Wireless 1397 WLAN Mini-Card
Driver    c:\windows\system32\drivers\[COLOR=Red]bcmwl664.sys[/COLOR] (5.30.21.0, 2.64 MB (2,769,400 bytes), 08/07/2009 01:45)
----------------------------------------------------------------------------------------------------
fffff880`042fc000 fffff880`045a4000   bcmwl664   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\bcmwl664.sys
[COLOR=Red]    Image name: bcmwl664.sys
    Timestamp:        Wed Jul 08 06:15:04 2009[/COLOR] (4A53EC10)
    CheckSum:         002A9BAD
    ImageSize:        002A8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Dell's site, coz it is OEM. No update is available at Broadcom.

And, use a real antivirus.

Edit ... Scan the system for possible virus infection. It is very important.

• Windows Defender Offline

Update the Intel HD Graphics Driver, either from our forum link, http://www.sevenforums.com/graphic-...-graphics-driver-windows-7-a.html#post2166304, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

 

[brumgav]

I've done the MBAR test and that completed with no threats found.

I uninstalled the USB devices which were re-installed when I restarted.

I've updated the Intel drivers using the Intel Update utility to find the correct drivers.

I've updated the Realtek Ethernet driver too.

I could not get any more up to date driver for the WiFi card so I decided to disable this in the BIOS, but still after about 30 minutes I get a BSOD.

I tried the Windows Defender Offline but received the error in the screenshot below.

I don't think its looking good is it. I haven't done the Prime95 test yet but will try it now if it will stay running long enough.

 

[Arc]

If you get a BSOD, post it following the Blue Screen of Death (BSOD) Posting Instructions

The WDO error ... in my best guess there is some problem in your computers security system.

Do some disc checks too.

1. Run chkdsk /f/r, following the option two of the tutorial Disk Check
2. Seatool for dos: SeaTools | Seagate download
   Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

 

[brumgav]

Thanks I'll try the disk checks, althought I've done the SeaTools in windows and no errors were found and I've done some chkdsk too but I'll try and run some more again.

Attached is the .zip for the latest BSOD

 

[Arc]

From your latest crash dump, lots of ataport.sys error.

fffff880`0318ac98  fffff880`0116f591 ataport!WPP_SF_DDDi+0x51
fffff880`0318acb8  fffff880`0116f591 ataport!WPP_SF_DDDi+0x51
fffff880`0318acd8  fffff880`011969d4 ataport!_NULL_IMPORT_DESCRIPTOR <PERF> (ataport+0x299d4)
fffff880`0318ad18  fffff880`0118bb7d ataport!ChannelFilterResourceRequirements+0x1c5
fffff880`0318ad48  fffff880`0118b907 ataport!ChannelStartDevice+0x153
fffff880`0318b000  fffff880`011761a0 ataport!IdeNoDataCrbCompletion+0x8
fffff880`0318b028  fffff880`011960d3 ataport!_NULL_IMPORT_DESCRIPTOR <PERF> (ataport+0x290d3)
fffff880`0318b038  fffff880`0119612c ataport!_NULL_IMPORT_DESCRIPTOR <PERF> (ataport+0x2912c)
fffff880`0318b058  fffff880`0119612c ataport!_NULL_IMPORT_DESCRIPTOR <PERF> (ataport+0x2912c)
fffff880`0318b088  fffff880`0116bb53 atapi!_NULL_IMPORT_DESCRIPTOR+0xaa7
fffff880`0318b0b8  fffff880`0116a803 atapi!AtapiBusyWaitInIsr <PERF> (atapi+0x6803)
fffff880`0318b0e8  fffff880`0116e204 ataport!ChannelInvokeAcpiGetMethods+0x84
fffff880`0318b328  fffff880`01179114 ataport!IdePortCompletionDpc+0x1b8
fffff880`0318baa8  fffff880`011831a0 ataport!WPP_MAIN_CB
fffff880`0318bc08  fffff880`01179114 ataport!IdePortCompletionDpc+0x1b8

Lots of USBPORT error, too.

fffff880`0318b8f8  fffff880`04001f4e USBPORT!MPf_SubmitTransfer+0x96
fffff880`0318b8b8  fffff880`041b3144 usbehci!EHCI_SubmitTransfer+0xbc
fffff880`0318b768  fffff880`0402d208 USBPORT!USBPORTSVC_LogEntry+0x2c
fffff880`0318b2b8  fffff880`0402d200 USBPORT!USBPORTSVC_LogEntry+0x24
fffff880`0318b2c8  fffff880`041af3ae usbehci!EHCI_iEnableAsyncList+0x172
fffff880`0318b2d8  fffff880`041aaddb usbehci!EHCI_EnablePeriodicList+0x11b
fffff880`0318b218  fffff880`041b355d usbehci!EHCI_NotifyTransferQueueState+0x165
fffff880`0318b198  fffff880`0402d208 USBPORT!USBPORTSVC_LogEntry+0x2c

Lots of network failure.

fffff880`0318ade8  fffff880`018e5528 tcpip!OlmRssResetActivityLevels+0x58
fffff880`0318ae08  fffff880`018e4ea2 tcpip!TcpTimerMppTimeoutHandler+0x72
fffff880`0318b418  fffff880`018e5528 tcpip!OlmRssResetActivityLevels+0x58
fffff880`0318b438  fffff880`018e4ea2 tcpip!TcpTimerMppTimeoutHandler+0x72

Some hints of ntfs corruption ....

fffff880`0318b6b8  fffff880`01264624 Ntfs!NtfsMasterIrpSyncCompletionRoutine+0x20

This leads to a virus attack, specially when you dont have a real antivirus installed.

Intel processor driver:

fffff880`0318bc38  fffff880`045e98f5Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=intelppm.sys"]intelppm.sys[/URL]
 intelppm+0x28f5

Follow this link : Driver Reference Table - intelppm.sys

Anyway, as a test, can you enable driver verifier?

• Driver Verifier - Enable and Disable

After the first couple of crashes, stop and disable driver verifier, and upload the dumps.