Solved Device Manager - Other Devices - Universal Serial Bus (USB) Controller

DavidM

New member
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4
There is a yellow triangle next to this device. When I ask Windows to install or update the driver, it reponds with "Windows could not find driver software for your device. ..."

When I right click on the device and then click Properties / Hardware IDs this is what I see

PCI\VEN_1106&DEV_3432&SUBSYS_50071458&REV_03
PCI\VEN_1106&DEV_3432&SUBSYS_50071458
PCI\VEN_1106&DEV_3432&CC_0C0330
PCI\VEN_1106&DEV_3432&CC_0C03

When I click on Compatible IDs I see this:

PCI\VEN_1106&DEV_3432&REV_03
PCI\VEN_1106&DEV_3432
PCI\VEN_1106&CC_0C0330
PCI\VEN_1106&CC_0C03
PCI\VEN_1106
PCI\CC_0C0330
PCI\CC_0C03

The location information is PCI\VEN_1106&DEV_3432&REV_03
PCI\VEN_1106&DEV_3432
PCI\VEN_1106&CC_0C0330
PCI\VEN_1106&CC_0C03
PCI\VEN_1106
PCI\CC_0C0330
PCI\CC_0C03

The location information is PCI\VEN_1106&DEV_3432&REV_03
PCI\VEN_1106&DEV_3432
PCI\VEN_1106&CC_0C0330
PCI\VEN_1106&CC_0C03
PCI\VEN_1106
PCI\CC_0C0330
PCI\CC_0C03

The location information is PCI bus 3, device 0, function 0

Physical Device Object name is \Device\NTPNP_PCI0017


How can I make the yellow triangle go away?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate x64
CPU
Intel Core i7-3770K
Motherboard
Gigabyte Z77X-UD3H
Hard Drives
256 gb solid state
1TB
Antivirus
Microsoft Security Essentials
Browser
Chrome
Welcome to the forum.

What motherboard are you using?

From the information you have provided, it appears that you need the driver for USB 3.0 provided by VIA.

I would check the web site of the motherboard manufacturer or your motherboard install disk.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built
OS
Windows 10 Pro x64, Windows 8.1 Pro x64, Windows 7 Ultimate x64 SP1,
CPU
INTEL i9-7920X LGA 2066
Motherboard
Gigabyte X299-WU8 F3
Memory
64 GB (4 X 16 GB) G-Skill V Series DDR4 3200 Quad Channel
Graphics Card(s)
EVGA GTX 1060 SC 3 GB
Sound Card
Realtek Onboard ALC1220
Monitor(s) Displays
2 x Samsung S27E310
Screen Resolution
1920x1080
Hard Drives
Samsung 2 x 970 EVO Plus 500 GB NVMe
1 x 6TB WD 6003FZBX SATA
1 x 6TB WD 60EFRX SATA
12 x 3TB WD 30EFRX SATA
PSU
Seasonic X-1050
Case
Thermaltake Armor+
Cooling
Corsair H80i V2 Liquid AOI Cooler
Keyboard
Logitech G510s
Mouse
Logitech MX Master 2S
Internet Speed
200 Mb/s
Antivirus
ESET NOD32 13.1
Browser
EDGE (Dev, Canary, Beta), Chrome
Other Info
ASUS RT-AC68U router
Malwarebytes 4.0.4
Hi David Welcome to Seven Forums .. Looks like you are missing a Driver for your Host Controller .. Do you know the Model Number of your Motherboard ? ....
 

My Computer

Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
My motherboard is a Gigabyte Z77X-UD3H. I have the install disk which has this number on it: 12DC1-10IH77S-120AR.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate x64
CPU
Intel Core i7-3770K
Motherboard
Gigabyte Z77X-UD3H
Hard Drives
256 gb solid state
1TB
Antivirus
Microsoft Security Essentials
Browser
Chrome

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built
OS
Windows 10 Pro x64, Windows 8.1 Pro x64, Windows 7 Ultimate x64 SP1,
CPU
INTEL i9-7920X LGA 2066
Motherboard
Gigabyte X299-WU8 F3
Memory
64 GB (4 X 16 GB) G-Skill V Series DDR4 3200 Quad Channel
Graphics Card(s)
EVGA GTX 1060 SC 3 GB
Sound Card
Realtek Onboard ALC1220
Monitor(s) Displays
2 x Samsung S27E310
Screen Resolution
1920x1080
Hard Drives
Samsung 2 x 970 EVO Plus 500 GB NVMe
1 x 6TB WD 6003FZBX SATA
1 x 6TB WD 60EFRX SATA
12 x 3TB WD 30EFRX SATA
PSU
Seasonic X-1050
Case
Thermaltake Armor+
Cooling
Corsair H80i V2 Liquid AOI Cooler
Keyboard
Logitech G510s
Mouse
Logitech MX Master 2S
Internet Speed
200 Mb/s
Antivirus
ESET NOD32 13.1
Browser
EDGE (Dev, Canary, Beta), Chrome
Other Info
ASUS RT-AC68U router
Malwarebytes 4.0.4
Sorry to be a bit slow. I don't do this very often.

I downloaded the file VIA USB 3.0 Driver version 6.1.7600.2108, size 15.22 MB, date 2013/08/22. It was a zipped file, so I extracted it. Now I have a folder entitled VIAUSB3 that contains many files. There is one entitled Usetup. When I hover the mouse over it, the description includes the phrase "Setup Launcher."

Is this the file I should execute in order to install the driver?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate x64
CPU
Intel Core i7-3770K
Motherboard
Gigabyte Z77X-UD3H
Hard Drives
256 gb solid state
1TB
Antivirus
Microsoft Security Essentials
Browser
Chrome
I used the Usetup executable. Problem solved.

Thanks so much, Maxie!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate x64
CPU
Intel Core i7-3770K
Motherboard
Gigabyte Z77X-UD3H
Hard Drives
256 gb solid state
1TB
Antivirus
Microsoft Security Essentials
Browser
Chrome
I guess I didn't help.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built
OS
Windows 10 Pro x64, Windows 8.1 Pro x64, Windows 7 Ultimate x64 SP1,
CPU
INTEL i9-7920X LGA 2066
Motherboard
Gigabyte X299-WU8 F3
Memory
64 GB (4 X 16 GB) G-Skill V Series DDR4 3200 Quad Channel
Graphics Card(s)
EVGA GTX 1060 SC 3 GB
Sound Card
Realtek Onboard ALC1220
Monitor(s) Displays
2 x Samsung S27E310
Screen Resolution
1920x1080
Hard Drives
Samsung 2 x 970 EVO Plus 500 GB NVMe
1 x 6TB WD 6003FZBX SATA
1 x 6TB WD 60EFRX SATA
12 x 3TB WD 30EFRX SATA
PSU
Seasonic X-1050
Case
Thermaltake Armor+
Cooling
Corsair H80i V2 Liquid AOI Cooler
Keyboard
Logitech G510s
Mouse
Logitech MX Master 2S
Internet Speed
200 Mb/s
Antivirus
ESET NOD32 13.1
Browser
EDGE (Dev, Canary, Beta), Chrome
Other Info
ASUS RT-AC68U router
Malwarebytes 4.0.4
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