Solved error code 0x8000FFFF

[americancritic2]

Hello I just had something that looked like a BSOD with a code attached it happened so fast I did not have a chance to write it down. It happened just after windows 7 update then it was gone. How do I find it and upload it to the forum.

 

[Golden]

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

 

[americancritic2]

I hope I did it right...

 

[Golden]

There is no evidence that the system has BSOD'ed. Perhaps there is something else you saw?

Check in C:\Windows\Minidump....are there any .dmp files present?

 

[americancritic2]

Last night I could not get into my computer, every time when I typed my pass code it went right to a black screen and would not allow me to log on as it is doing today. This error code 0x8000FFFF

 

[Golden]

Please take a photo of what you are seeing and upload it here.

 

[americancritic2]

I tried doing another dm but it freezes at (Creating sysinfo file loading hotix information) when the screen goes black it will not let me do anything except doing a hard shutdown then when I push F10 upon startup it goes to safe start etc but it also showed the following 0x8000FFFF and 8c004663 when in the mode it wont let me do anything even take a snipshot as there is no bar showing.

 

[Golden]

Q:

1. Are there any .dmp files in C:\Windows\Minidump?
2. Can you take a photo of the errors you are seeing?

 

[americancritic2]

C:\windows\minidump says folder empty. I will try and find some error codes and send them.

 

[Golden]

C:\windows\minidump says folder empty. I will try and find some error codes and send them.

OK. From your description it doesn't sound like a BSOD.

BSOD's typically look like this.

 

[americancritic2]

I will try and upload some of the errors I found in event log.

 

[Golden]

This isn't a BSOD.

Are you getting errors when trying to install WinDBG? Please be specific about what you are doing.

 

[americancritic2]

I don't know if this will help or not but I will try and upload the zip file. Well I clicked on the paperclip to upload but it does nothing.

 

[Golden]

What were you trying to do? Install WinDBG? Please answer the questions asked. Your description of the issue makes it unclear about what the problem is.

 

[americancritic2]

No errors when installing windbg that one at the top was uploaded by mistake. I have had so many aggressive pop ups that wont let me close them and then they download them by them selves and when I try and uninstall them they come right back, I don't know if that is why I am getting a black screen after signing in or what. I don't know if these will help or not. These files did not upload for some reason.

All the problems started after a Microsoft update I would say about a half hour later after the automatic update.

 

[Golden]

What are you trying to download?

I'm sorry, but Im still in the dark about what pop-up's you are talking about and exactly what you are doing that causes those.

Please use screen capture imagrs and photos to illustrate the problem.

 

[americancritic2]

1. Pop ups when I click the internet there adds are everywhere, when I click to close them they just flash then try and close again and they just stay there and then tells me that there product has been downloaded for instance (Pro Security) and they are H--l trying to uninstall it will tell me it is trying to uninstall and to wait.

2. On the internet a red flashing pop up comes up and tells me I have all kinds of virus, and then freezes my internet page and wont let me do anything and the only way to get around it is to hit ctrl-alt-delete. I am trying to upload a zip file from my computer. Ok this one worked I hope there something there that you can use.

 

[Golden]

You have a malware problem and need a security experts help. I'll ask someone to take a look.

 

[americancritic2]

Thank you I will wait.

 

[americancritic2]

Hello Golden I had to uninstall malwarebytes and reinstall the new version to get it to work, it found 4 malware and something called a trojon plus a lot of files from those pop ups that was installing without my permission. So it took care of that by deleting the things that did not belong. I will see over the next few hours if it did the trick or not. I'm glad your there and will let you know.

I almost forgot I have been using MSE security is there something better I can use for security.