A little help
Hi everyone. I've been using this post to try to find an answer to this problem, but the problem always reappeared. Then I went to talk with Microsoft, and the gave me a solution, that has worked fine for me. They say that it is one of the programs that runs on startup that is causing the disconnection. Follow this plan, and maybe you'll be helped:
Action Plan:
Step 1: Perform a clean boot
Note If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to modify the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.
a. Log on to the computer by using an account that has administrator rights. b. Click
Start <img title=" Start button " alt=" Start button ">, type msconfig.exe in the
Start Search box, and then press ENTER to start the System Configuration Utility.
<img title="User Account Control permission " alt="User Account Control permission "> If you are prompted for an administrator password or for confirmation, type your password, or click
Continue . c. On the
General tab, click
Selective Startup , and then click to clear the
Load startup items check box. (The
Use Original Boot.ini check box is unavailable.) d. On the
Services tab, click to select the
Hide all Microsoft services check box, and then click
Disable all .
Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points. e. Click
OK , and then click
Restart .
Step 2: Enable half of the services
a. Follow steps 1a and 1b to start the System Configuration utility. b. Click the
Services tab, and then click to select the
Hide all Microsoft services check box. c. Click to select half of the check boxes in the
Service list. d. Click
OK , and then click
Restart .
Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the
Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the
Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the
Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.
Step 4: Enable half of the Startup items
a. Perform a clean boot by repeating step 1. b. Click the
Startup tab, and then click to select half of the check boxes in the
Startup Item list. c. Click
OK , and then click
Restart .
Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the
Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the
Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the
Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the
Hide all Microsoft services check box in either step.
Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.
Step 7: Reset the computer to start as usual
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
a. Click
Start <img title=" Start button " alt=" Start button ">, type msconfig.exe in the
Start Search box, and then press ENTER.
<img title="User Access Control permission " alt="User Access Control permission "> If you are prompted for an administrator password or for confirmation, type your password, or click
Continue . b. On the
General tab, click the
Normal Startup option, and then click
OK . c. When you are prompted to restart the computer, click
Restart .
How to start the Windows Installer service when system services are not loaded
If you run a Setup program without starting the Windows Installer service, you may receive the following error message:
The Windows Installer service could not be accessed. Contact your support personnel to verify that the windows Installer service is properly registered.
The Windows Installer service does not start if you clear the
Load system services check box. To use the Windows Installer service when system services are not loaded, you must start the service manually. To do this, follow these steps:
1. Click
Start <img title=" Start button " alt=" Start button ">, right-click
Computer , and then click
Manage .
<img title="User Access Control permission " alt="User Access Control permission "> If you are prompted for an administrator password or for confirmation, type your password, or click
Continue . 2. In the console tree, click
Services and Applications , and then click
Services . 3. In the details pane, right-click
Windows Installer , and then click
Start .
Please disable the anti virus and firewall settings if any
it sound like there should be some sort of conflict warning. If that is the case, perhaps I've just answered my own question.
