Solved event 41 kernel power 0x8000000000000002

[wickwrackscar]

ok so i just got a blue screen, and went to check the minidump folder and i actually have a dmp file yay. apparently the computer crashed sometimes that i was not aware because there was two dmp files. so maybe you can work your magic and hopefully these will shed some light on my problem. thanks again, i really appreciate all your help.

 

[writhziden]

Crashes point to your out of date Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20) driver.

ASUS - Motherboards- ASUS P5Q PRO Turbo -> OS: Windows 7 64bit -> LAN -> Atholes L1E LAN Driver V1.0.0.18 for Win7 32bit/Win7 64bit--(WHQL)

I wouldn't recommend the beta driver.

 

[wickwrackscar]

ok so its been a bit but here is my latest update. i installed the updated driver for the Ethernet and everything seamed to be good for some time but then it suddenly crashed (black screen) a day ago, and then tonight i came back to a blue screen. i have included the dump generated along with it. thanks again.

also another thing i have noticed is that i have a widget to monitor cpu and ram activity, and with in the last few weeks or so it seems the cpu has been going crazy.

Edit: and a second one this morning. (added to attachments.)

 

[writhziden]

Still indicating your network adapter driver. Download Atholes L1E LAN Driver V1.0.0.18 for Windows 7 32bit/Windows 7 64bit--(WHQL) again.

To fully re-install a driver, use the following steps.

1. First, download the latest driver. Then do the next steps.
2. Click Start Menu
3. Right Click My Computer/Computer
4. Click Manage
5. Click Device Manager from the list on the left
6. Find the device you are trying to uninstall by expanding the appropriate set of devices
7. Right click the device
8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
10. Restart your computer only if Windows asks you to.
11. Install the latest driver for the device.

Alternatively:

1. Login as an adminstrative user.
2. First, download the latest driver. Then do the next steps.
3. Click Start Menu
4. Click Control Panel
5. Click Hardware and Sound
6. Click Device Manager (the last link under Devices and Printers)
7. Find the device you are trying to uninstall by expanding the appropriate set of devices
8. Right click the device
9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
11. Restart your computer only if Windows asks you to.
12. Install the latest driver for the device.

If that does not work, it could be your antivirus software interfering. You can try uninstalling the AVG software: AVG Remover. Download a fresh copy of AVG 2012 and install it again after you have uninstalled your current software. The current version may be corrupted.


If you still have problems after doing those two steps, remove AVG again with the AVG Remover and replace it with Microsoft Security Essentials - Free Antivirus for Windows to test.

 

[wickwrackscar]

ok so i tried that method, but it just runs into the same problem i had with the video driver. after uninstalling the driver i try to run the setup for the new driver but it says it cannot find the network controller i just uninstalled. so if i restart windows automatically installs its default driver (that i have no check box to delete during uninstall) and there is no way to stop windows from doing that. i have ask me when to install hardware checked in the system settings but that apparently means nothing. so the only thing i can do it let it install its old default driver then install my new one over it.

also i cant help but wonder if something weird is going on because i am just watching the cpu meter jump all over the place constantly.

 

[wickwrackscar]

i guess it did not work that way, just came home from a jog to another one.

 

[writhziden]

Installing over the Windows default driver is fine. That is essentially what people do after a clean install of Windows in most cases, anyway. The fact that you are still getting crashes related to the network adapter make AVG the prime suspect at this time.

For the CPU issue: http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

I also wonder about a virus on the system.

• Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627 for better security steps and scanning tools. Make sure to update the security software before running the full scan.

 

[wickwrackscar]

just got another one wile trying to uninstall avg then numbers seamed to be different on the restart report.

also since it crashed during uninstall its not completely gone and now it wont run the uninstaller because it says the program is not installed, so i dont really know how to get rid of it now.

 

[writhziden]

http://www.sevenforums.com/tutorials/700-system-restore.html to before you uninstalled. Then try uninstalling again.

The latest crash was due to an AVG driver.

 

[wickwrackscar]

so i actually found a program that is supplied by avg that is for removing avg programs, it worked well for the most part. the only thing i cant seem to get rid of its the internet options. i had to disable the avg do not track add on for firefox, but there is no option to uninstall it that i can find. same goes for avg safe search but i cant even seem to find a way to disable that at one, let alone uninstall it. do you have any experience with that?

also i installed the new security programs and ran scans, nothing was detected.

so far no new crashes. fingers crossed.

 

[writhziden]

I gave you the link to the AVG Remover in post #44. Glad you found it on your own, though. Let us know after you have had more time to do your normal routine whether the problem is indeed resolved.

 

[wickwrackscar]

My bad i dont know how i missed that. That was stupid of me i wish i would have seen that in the first place

 

[writhziden]

That's alright; what is important is that you were able to get it removed on your own. A good learning experience having to find things on one's own.

Good work!

Keep us updated on how the system responds now after you have monitored it a while.

 

[wickwrackscar]

well i thought i had this problem resolved but it looks like it is still happening. the computer has been stable for 10 days or so but i just turned on my screen an found a bsod. here is yet another dump file.

i ran scans with malwarebytes, and mse, i have wot running and etc. they all come back negative for any infections.

 

[writhziden]

Crashes still indicate L1E60x64.sys. You have done everything recommended for that problem...

Time to start thinking about a http://www.sevenforums.com/tutorials/3413-repair-install.html.

See steps 1-3 and 5-7 of http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164 prior to doing the repair install. Those are good steps just in case the repair install does not finish as expected.

 

[wickwrackscar]

well after the reinstall of windows the computer has been on for about 2 weeks with no crashes so i am marking this as solved with hopeful optimism. thanks for all your help, and your time. it really made a big difference.

 

[writhziden]

Excellent news!! Thanks for posting back and letting us know.

I am extremely happy to see it solved!!!