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Can you right click on the External Storage drive shown in error in Devices and Printers, run its Troubleshooter?
External Hard Drive no longer recognized
- Thread starter LA Fred
- Start date
Greg,
After I reconnected the external drive, the question mark went away. However, there was still an exclamation mark on the laptop. I ran the troubleshooter on it and was led to another troubleshooter, and then another - - -
Long story short:
WD SES DEVICE DRIVER SOFTWARE NOT SUCCESSFULLY INSTALLED.
Please consult with device manufacturer for assistance in getting the device installed.
Do you have a shortcut for that?
After I reconnected the external drive, the question mark went away. However, there was still an exclamation mark on the laptop. I ran the troubleshooter on it and was led to another troubleshooter, and then another - - -
Long story short:
WD SES DEVICE DRIVER SOFTWARE NOT SUCCESSFULLY INSTALLED.
Please consult with device manufacturer for assistance in getting the device installed.
Do you have a shortcut for that?
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- HP Pavilion dv7-4065dx
- OS
- Windows 7 Home Premium x64
- CPU
- AMD Phenom II N830 / 2.1 GHz
- Memory
- 8 GB
- Graphics Card(s)
- ATI Mobility Radeon HD 4250 - 128.0 MB
- Hard Drives
- C: WD 500GB
H?: WD 750 GB
- Antivirus
- Norton
- Browser
- IE 10
- Local time
- 9:44 PM
- Messages
- 50,634
I've given you a dozen steps which remain unaddressed including how to get the drivers. I'd start at the top.
Last edited:
Open Device manager and expand all entries - report any entries that have an :warn: next to the name.
Continue down through the entire device list, there might be more than one.
Continue down through the entire device list, there might be more than one.
My Computer
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- HP Pavilion dv6-6c10us
- OS
- x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
- CPU
- AMD A6-3420M APU with Radeon(tm) HD Graphics
- Motherboard
- Hewlett-Packard 1805
- Memory
- 6.00 GB
- Graphics Card(s)
- AMD Radeon(TM) HD 6520G
- Sound Card
- (1) AMD High Definition Audio Device (2) IDT High Definiti
- Monitor(s) Displays
- HP W2072a 20" LCD (1600 x 900) @ 60 Hz
- Screen Resolution
- 1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
- Hard Drives
- ST640LM0 00 HM641JI SATA Disk Device
- Keyboard
- Logitech k520 wireless KB
- Mouse
- Logitech m320 wireless mouse (bundled with KB)
- Internet Speed
- 15/5 | 54 MB Wireless 'n'
- Antivirus
- Realtime: Defender or Avast | On-demand: Malwarebytes, ESET
- Browser
- IE 11 on Win8, IE 10 on win 7
- Other Info
- Media: [Gimp, Audacity, VLC] || Comm: [WEmail 2012, Skype] || Productivity: [OpenOffice,| Textpad] || Utils: [Sysinternals, cCleaner, Speccy, Defraggler]
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