Solved Failing to update?

[torchwood]

Need the actual log file
C>windows>logs>windowupdate

Roy

 

[Alexey2912]

Need the actual log file
C>windows>logs>windowupdate

Roy

Hi,

There is no log file in C>windows logs >windowupdate??

Thanks.

 

[Alexey2912]

@Shawn...... care to chime in, would appreciate your expert assistance??

Thanks!!

 

[torchwood]

ooops slightly wrong
C: >> windows >> windowsupdate

Roy

 

[Alexey2912]

Here......

 

[ThrashZone]

Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
http://www.sevenforums.com/system-security/316404-instant-savings-app.html
On the BleepingComputer site use the button that looks like this,

You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
See this tutorial on how to download and run Malwarebytes,
http://www.sevenforums.com/tutorials/338716-malwarebytes-anti-malware-free.html
Also use the Custom scan option not the Threat scan,

Please Do Not clean/ Delete or Remove Any detections before posting the scan results first before review especially Malwarebytes,
Malwarebytes | Malwarebytes Anti-Malware Premium
SAS is safe to remove anything it finds
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

 

[torchwood]

Please run this tool from here and post the results.
http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

Until i see it no further assistance will be provided

Update your system specs

Roy

 

[Alexey2912]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-99X7X-48RV6-FDQK3
Windows Product Key Hash: II9sZTAt6ZWojYz4h1YyuYZLUhA=
Windows Product ID: 00371-OEM-9044641-73558
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {09FD8489-5B4A-4AB7-9C27-B3F177C78BD4}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.160211-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{09FD8489-5B4A-4AB7-9C27-B3F177C78BD4}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FDQK3</PKey><PID>00371-OEM-9044641-73558</PID><PIDType>3</PIDType><SID>S-1-5-21-3244836457-3491624914-73764631</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGC-LS1</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0062W2</Version><SMBIOSVersion major="2" minor="40"/><Date>20060913000000.000000+000</Date></BIOS><HWID>F4D83307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pakistan Standard Time(GMT+05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>83D84101F291D86</Val><Hash>gN+n9+Zg3Fc66TYV4mB8Ojpnl2g=</Hash><Pid>89388-707-4698546-65304</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-446-473558-02-1033-7600.0000-2062015
Installation ID: 021913861493611750695220748451082661039366279442377244
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: FDQK3
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 4/25/2016 11:40:11 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAJJQgi2Blxu1cBEjk6k5kwky3Ss6a5yAd9Eg=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC SONY W2
FACP SONY W2
BOOT SONY W2
MCFG SONY W2
APIC SONY W2
SSDT SONY W2
SSDT SONY W2
SSDT SONY W2

 

[Alexey2912]

# AdwCleaner v5.113 - Logfile created 25/04/2016 at 23:43:06
# Updated 24/04/2016 by Xplode
# Database : 2016-04-24.3 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (X86)
# Username : Vaio - VAIO-PC
# Running from : C:\Users\Vaio\Downloads\AdwCleaner.exe
# Option : Scan
# Support : ToolsLib - Forum: Ask for help or share your experience.

***** [ Services ] *****


***** [ Folders ] *****


***** [ Files ] *****


***** [ DLL ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****


*************************

C:\AdwCleaner\AdwCleaner[S1].txt - [762 bytes] - [25/04/2016 23:37:57]
C:\AdwCleaner\AdwCleaner[S2].txt - [684 bytes] - [25/04/2016 23:43:06]

########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [756 bytes] ##########

 

[Alexey2912]

I feel it might be quicker and less of a hassle to clean install?

Thanks!

 

[ThrashZone]

You have to download adwcleaner to your desktop and right click and Run as admin.

 

[ThrashZone]

You'd be correct
http://www.sevenforums.com/windows-...ut-windows-still-wont-update.html#post3237782

 

[Alexey2912]

You have to download adwcleaner to your desktop and right click and Run as admin.

Correct........these are the results.

thanks.


# AdwCleaner v5.113 - Logfile created 25/04/2016 at 23:49:19
# Updated 24/04/2016 by Xplode
# Database : 2016-04-24.3 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (X86)
# Username : Vaio - VAIO-PC
# Running from : C:\Users\Vaio\Downloads\AdwCleaner.exe
# Option : Scan
# Support : ToolsLib - Forum: Ask for help or share your experience.

***** [ Services ] *****


***** [ Folders ] *****


***** [ Files ] *****


***** [ DLL ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****


*************************

C:\AdwCleaner\AdwCleaner[S1].txt - [762 bytes] - [25/04/2016 23:37:57]
C:\AdwCleaner\AdwCleaner[S2].txt - [834 bytes] - [25/04/2016 23:43:06]
C:\AdwCleaner\AdwCleaner[S3].txt - [756 bytes] - [25/04/2016 23:49:19]

########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [828 bytes] ##########

 

[torchwood]

Hi Alexey,
Please run KB971033.
You also have HD drivers failing to install.
Uncheck the update drivers part of windows update, i dont think youll get any newer drivers on your 2006 comp.

try updating again after you have made the above changes.

Roy

 

[Alexey2912]

Hi Roy,

Whats KB971033

It's a new SSD drive.

Thanks.

 

[Alexey2912]

Uncheck the update drivers part of windows update, i dont think youll get any newer drivers on your 2006 comp.

How do I uncheck?

 

[torchwood]

Hi Alexey,
KB971033 will register your comp, (probably un-registered on instal of new SSD)
See the error codes in the report you sent me.

Turn of driver update
Control panel >> system >> Advanced system settings >>hardware.

see screenshot.

Roy

 

[Alexey2912]

KB 9xxx is running.

Device manager settings changed.

This happened after I changed my service provider??

Thanks.

 

[Alexey2912]

Windows6.1-KB971033-x86 is taking hell of a time...........

I think ill do a clean install..........

thanks anyways for your expert assistance!

 

[Alexey2912]

After a clean install of W7 Pro 32 bit and installing some updates like SP1 etc, installed MS Office 07 and now am getting an update error 8007000E.......

How do I fix it?

Hoping to hear from you,

Thanks.

PS: Now I was getting updates, till MS Off.