Firefox is totally dead

[ellenc]

I cannot use Firefox anymore. It's as if it's totally locked up: can't complete any online transactions, can't access searches, track packages, and it locks up my computer and I have to shut down completely and start up again. Nothing whatsoever can be done in FF. All the above work perfectly in Chrome but I don't want to use any related to Google. All FF updates are automatic; today the latest was downloaded. I've always used FF -- I really like it. This is bizarre. Your help will be greatly appreciated. ec

 

[boohbah]

open firefox ,click help then click start firefox with add-ons disabled
see if it works ok then.
if so the problem is with an add on.
go to add ons and update them.
or disable add ons and then add one at a time until it locks up etc then you will have worked out the last add on added that is causing the problem.

 

[fireberd]

I recently had a problem with Firefox, one page was not updating from an earlier version and nothing I could do would make it update. I did a "refresh" and now working properly (I'm using Firefox to enter this).

See this on how to "refresh" Firefox: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

 

[A Guy]

You might try creating a new profile and see if that works.

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

A Guy