Getting error when trying to update win7.

[camthemanzx]

Hello,this is the first time using this forum.Well the problem i've got is that i'm trying to upgrade to windows 10 but when i open the upgrade window it says please wait and then suddenly closes down ,i read somewhere that its because i haven't done my updates so i go to do my updates , it says checking for updates for about 30 min and the says:Windows update encountered an unknown error code 80080005.
Could someone help me a bit. Thanks

EDIT:sorry i didn't read the windows updating posting rules and il be adding everything you need soon.
2 EDIT:ive ran the SURT tool but it been 4 hours(maybe more) now and nothing has happened,what should i do? Please help im not very good with computers.

 

[torchwood]

Hi CTM,
that baby can take a while, however if your going for W10 anyway have a look at this from our W10 sister forum.
Windows 10 - Clean Install - Windows 10 Forums

Roy

 

[camthemanzx]

Thanks for answering, but like i said im not very good with computers so thats why i just wanted to install win 10 through the updates, another thing is ,i don't know if my product key functions...i wanted to reinstall win 7 once and i went to download the iso imputed my code but it just gave me an error,is there a way i could know if it was valid?, in case i did install win 10. Thanks

Cameron

 

[torchwood]

Hi Cam,
You have 2 licence codes a dell oem, thats the one you can get running a standard MS tool, its the same for every Dell W7 home premium computer and installed at the factory. The second is the one on your sticker, and is unique to your comp.
(the reason you couldn't get the D/L is that MS has dropped them for OEM installs)

Either code will work for the link i referred to above, Use the installed one, keep the other for emergencies, and dont publish it.

Roy

 

[camthemanzx]

ohh okay thanks,where would i find the other one that isn't on the sticker? sorry im a noob

 

[torchwood]

Hi Cam
Its 6RBBT-F8VPQ-QCPVQ-KHRB8-RMV82

Roy

 

[camthemanzx]

I'm guessing its the same for all dell laptops?

 

[torchwood]

yep ALL W7 home premium versions.

Roy