Got a Virus -- Help

[don29patty1]

I have a virus or something that just appeared on the W7 side, I’m on the XP side now. It says that my computer is infected and wants me to buy some anti-virus program. I can’t get into the web and it will not let me run my anti-virus program. I started W7 in safe mode and ran Microsoft Essentials’ but it’s still there. I went over to the XP side and ran AVG 2011 and that found nothing. HELP

 

[DocBrown]

Yep, that sounds like one of those phoney spyware-virus programs that lock you out.

Does it give you a name on the screen of the program they want you to buy.

Can you get ito Windows 7 Safe Mode ?

 

[UnderJonathan]

I have a virus or something that just appeared on the W7 side, I’m on the XP side now. It says that my computer is infected and wants me to buy some anti-virus program. I can’t get into the web and it will not let me run my anti-virus program. I started W7 in safe mode and ran Microsoft Essentials’ but it’s still there. I went over to the XP side and ran AVG 2011 and that found nothing. HELP

What do you mean by side?You can use Malware Removal Guide for Windows or I suggest you restart in Safe Mode with Networking because most malware are inactive during safe mode which would make it easier to any anti-malware program to detect them. Then, download Malwarebytes' Anti-Malware and run a FULL SCAN. After this is done, you will receive a log, copy it and paste it here. After you've done this go to SUPERAntiSpyware's website and download the free version; run a "Complete scan." For both of these, delete any file that is found as a threat.

Report back to us when you've done all this.

 

[UnderJonathan]

I will like to add that Microsoft Security Essentials gives only basic protection. Hence its name "Essentials."

 

[don29patty1]

Side= the hard drive is partitioned W7 on one side and XP on the other. I am on the XP side now and W7 side has the virus.

Yes I can get to the safe mode but it will not let me get into the internet.

Currently I am running something from Microsoft that is scanning for Malicious Software. I’m running it from the XP side so I don’t know if it will scan the W7 side of the hard dive??

Once that’s done I’ll run Malwarebytes' Anti-Malware and see what happens.

Is there a way to copy the anti-malware program to a disk and then run it in the W7 safe mode?

 

[UnderJonathan]

Side= the hard drive is partitioned W7 on one side and XP on the other. I am on the XP side now and W7 side has the virus.

Yes I can get to the safe mode but it will not let me get into the internet.

Currently I am running something from Microsoft that is scanning for Malicious Software. I’m running it from the XP side so I don’t know if it will scan the W7 side of the hard dive??

Once that’s done I’ll run Malwarebytes' Anti-Malware and see what happens.

Is there a way to copy the anti-malware program to a disk and then run it in the W7 safe mode?

Just wondering, WHY would you have both XP and Win7?

 

[DocBrown]

Download MalWareBytes into a folder on your XP side. Then if you can see that folder from the win7 SafeMode side, then install it & run it.

http://www.malwarebytes.org/

 

[don29patty1]

The computer was built about 5 years ago and the builder suggested it. So far it's come in handy.

 

[don29patty1]

What the best anti-virus program to have that will give the most protection??

 

[UnderJonathan]

What the best anti-virus program to have that will give the most protection??

There is no best, I personally use ESET Smart Security 4. The one however, works with Malwarebytes PRO, and Hitman Pro 3.5. It's a combo. YOU have to use whatever works for you the best. For free Antiviruses, I would recommend Avast! Home Edition (Free), AVG Anti-Virus Free Edition 2011 and Avira AntiVir Personal-Free Antivirus. For paid, Kaspersky Internet Security 2011, ESET Smart Security 4, G-Data Products , and BitDefender Total Security 2011. I personally like ESET because its light, effective AND has potent protection against new viruses. Check ESET ThreatSense.Net. If you download frequently, I suggest you use programs like Kaspersky or BitDefender, but if you don't and you know the websites you visit are "harmless" then, I would stick with one of the free AV's I gave you. They're all good.

 

[Jacee]

Disable the proxy settings in Internet Explorer on the Win 7:

1) Under “Tools” in the browser tool bar select “Internet Options”.
2) In the “Internet Options” window that pops up, click the “Connections” tab at the top.
3) Click “LAN Settings” near the bottom of the “Connections” section.
4) If the “Proxy server” checkbox is marked with a check, click it to deselect/uncheck it.
5) Click “Ok” to close the “Local Area Network (LAN) Settings” window.
6) Click “Ok” to close the “Internet Options” window.
Reboot
Make sure "Proxy server" is still disabled under your LAN Settings.
Test whether internet connectivity is restored.

Now make a Trinity Live Rescue CD
Repair and Rescue Windows OS using Trinity Rescue Kit Live CD

 

[MacGyvr]

I will like to add that Microsoft Security Essentials gives only basic protection. Hence its name "Essentials."

That, my friend, is a BIG load of crap.

 

[MacGyvr]

Side= the hard drive is partitioned W7 on one side and XP on the other. I am on the XP side now and W7 side has the virus.

Yes I can get to the safe mode but it will not let me get into the internet.

Currently I am running something from Microsoft that is scanning for Malicious Software. I’m running it from the XP side so I don’t know if it will scan the W7 side of the hard dive??

Once that’s done I’ll run Malwarebytes' Anti-Malware and see what happens.

Is there a way to copy the anti-malware program to a disk and then run it in the W7 safe mode?

Just wondering, WHY would you have both XP and Win7?

Have you never heard of dual booting OSes? I have 3 on my system right now...XP, 7 and *barf* Ubuntu.

 

[MacGyvr]

I have a virus or something that just appeared on the W7 side, I’m on the XP side now. It says that my computer is infected and wants me to buy some anti-virus program. I can’t get into the web and it will not let me run my anti-virus program. I started W7 in safe mode and ran Microsoft Essentials’ but it’s still there. I went over to the XP side and ran AVG 2011 and that found nothing. HELP

Boot Windows 7 again long enough to see the name of the product they are trying to sell you. It will be something like Internet Security 2011 or Windows Recovery blah blah (they use generic names). Boot back to XP and visit the website Bleeping Computer - Computer Help and Discussion for full removal instructions (search by that generic product name they used). You can be back up and running virus free in about an hour.

 

[UnderJonathan]

I will like to add that Microsoft Security Essentials gives only basic protection. Hence its name "Essentials."

That, my friend, is a BIG load of crap.

"That my man" is YOUR opinion

 

[UnderJonathan]

Side= the hard drive is partitioned W7 on one side and XP on the other. I am on the XP side now and W7 side has the virus.

Yes I can get to the safe mode but it will not let me get into the internet.

Currently I am running something from Microsoft that is scanning for Malicious Software. I’m running it from the XP side so I don’t know if it will scan the W7 side of the hard dive??

Once that’s done I’ll run Malwarebytes' Anti-Malware and see what happens.

Is there a way to copy the anti-malware program to a disk and then run it in the W7 safe mode?

Just wondering, WHY would you have both XP and Win7?

Have you never heard of dual booting OSes? I have 3 on my system right now...XP, 7 and *barf* Ubuntu.

I've heard of it, I just think that keeping both XP and 7 in an old computer is not a good idea. Why not just keep 7?

 

[marsmimar]

One more free tool for scareware removal is Norton Power Eraser. Heed their warning: Because Norton Power Eraser uses aggressive methods to detect threats, there is a risk that it can select some legitimate programs for removal. You should use this tool very carefully.

Norton Rescue Tools

 

[don29patty1]

My computer is back up and running. I had to reset Internet Explorer to get back on the internet but that took only 5 minutes. Here’s what I did to solve the problem. From the XP side I ran a program, for 4 hours, from Microsoft that searched for Malicious Software that found nothing and said the computer was safe. It did search both sides of the hard drive though. Then I ran Malwarebytes' Anti-Malware and that found the problem and eliminated it. Thank you ever so much.

A comment or two about a partitioned hard drives. If it was not for having a partitioned hard drive I never would have been able to contact any and all of you for advice and help. The partitioned drive has saved me time, effort, frustration and money. My computer was built 5 years ago to do aggressive gaming on one side (Vista) and to do the “normal” stuff on the XP side. When I upgraded to W7 left the partition in place. It again saved my butt and I’m sure it will again.

To everyone who read my plight for help and made suggestion a BIG THANK YOU, you saved me. I don’t know a whole lot about OS, software, or hardware I’m a button pusher and when something goes wrong I ask questions of those who know or can point me in the right direction. This is what the forum is for and I’ve learned so much from all of you. Enough said, again Thank You All

 

[DocBrown]

Glad to hear it worked for you Keep a good Anti-Virus & MalWareBytes on the win7 side

 

[UnderJonathan]

My computer is back up and running. I had to reset Internet Explorer to get back on the internet but that took only 5 minutes. Here’s what I did to solve the problem. From the XP side I ran a program, for 4 hours, from Microsoft that searched for Malicious Software that found nothing and said the computer was safe. It did search both sides of the hard drive though. Then I ran Malwarebytes' Anti-Malware and that found the problem and eliminated it. Thank you ever so much.

A comment or two about a partitioned hard drives. If it was not for having a partitioned hard drive I never would have been able to contact any and all of you for advice and help. The partitioned drive has saved me time, effort, frustration and money. My computer was built 5 years ago to do aggressive gaming on one side (Vista) and to do the “normal” stuff on the XP side. When I upgraded to W7 left the partition in place. It again saved my butt and I’m sure it will again.

To everyone who read my plight for help and made suggestion a BIG THANK YOU, you saved me. I don’t know a whole lot about OS, software, or hardware I’m a button pusher and when something goes wrong I ask questions of those who know or can point me in the right direction. This is what the forum is for and I’ve learned so much from all of you. Enough said, again Thank You All

I am glad your problem has been solved