HD 4650 not detected after Windows reinstall

[LinkAJ]

Hey guys, Im having a problem and it's driving me crazy.

So I have this older pc, specs:

AMD Athlon 64 X2 Dual Core 3800
Asus A8V Deluxe motherboard
XFX Radeon HD 4650 600M 512MB
OS: Windows 7

And it has been used for some time and got slow, so I decided to format the disk and do a fresh Windows 7 install.

But after reinstalling W7 I can't seem to get the pc to recognise my graphics card anymore...
In the Device Manager it only sees 'Standard VGA Graphics Adapter'

Why isnt the graphics card detected, it's driving me crazy?

 

[archer]

Hi, Welcome to forums.

Have you installed the drivers for the card? You can get them here. Download Drivers

 

[LinkAJ]

Hi, Welcome to forums.

Have you installed the drivers for the card? You can get them here. Download Drivers

Hey Archer, thanks for your reply.

I have tried installing the drivers, but it didn't work.
But because I'm at a total loss I'm going to follow every advice I can get here and tell exactly where I get stuck.

So okay, I've filled in the stuff on the AMD site and it gives me the download link for Catalyst Software Suite.
It downloads the file : 13-9-legacy_vista_win7_64_dd_ccc_whql and I extract it. I run the Setup and it starts installing AMD Catalyst Install Manager.
After install it starts AMD Vision Engine Control Centere.
Where do I get to finally install the driver now, instead of all this manager stuff, I dont see any option?



Also on the next screen you see that it only recognises a Standard VGA Adapter

 

[LinkAJ]

Added 2 photos of the computer:





I have also tried AMD Driver Autodetect, but it gives me the error:
We were unable to find your product or OS.

 

[archer]

Go to
start>control panel>hardware and sound>device manager. then selected display adaptors (double click to get properties) then pick the driver tab, the select update driver from the list. You can select the location of the driver you just downloaded.

Or, as you mentioned that you installed 7 now. Did you install win 7 on XP or did a clean install (deleted Windows.old folder)?

 

[LinkAJ]

Go to
start>control panel>hardware and sound>device manager. then selected display adaptors (double click to get properties) then pick the driver tab, the select update driver from the list. You can select the location of the driver you just downloaded.

Or, as you mentioned that you installed 7 now. Did you install win 7 on XP or did a clean install (deleted Windows.old folder)?

To answer your last question first:

I had Windows 7 on it, I can't remember if it was 64 bit or 32 bit, but it probably was 64 bit.
Then I inserted my Windows 7 64 bit cd and booted it from the BIOS.
Then I selected the hard drive to install Windows 7 on, after Formatting it clean.
So there is no Windows.old folder anymore.


Then for your manual update advice:
I go to the Update Driver option on the VGA Graphics Adapter, and pick 'Browse for driver'
I select the location of the previously extracted drivers, then it sais this:


So then I decide to manually find the drivers, in the .INF file:

My graphic card driver shows up in the list:

But then when selecting it:

It does not support this version of Windows... Even though I downloaded the Windows 7 Catalyst package

 

[LinkAJ]

Man, why did I have to reinstall Windows... Everything was working yesterday... I feel like an idiot.

 

[archer]

Did you download 64 or 32 bit version of driver? You said that you have 64 bit Win 7. You have to select your OS as Win 7 64 bit on AMD site and install those drivers.

 

[LinkAJ]

Yes, I'm using:
13-9-legacy_vista_win7_64_dd_ccc_whql
which is the 64 bit version

 

[archer]

Alright, Download Driver Sweeper.

Uninstall all the GPU drivers from the PC. After uninstalling, run Driver Sweeper to clean the leftovers of any old driver. Shut down the PC. Wait for some time (10-15 mins. So that there is no static left). Take out the GPU and reseat it properly. Turn on the PC. Make sure the fan on GPU is running.

Boot into Windows. Install the drivers now. Normally simply click on 13-9-legacy_vista_win7_64_dd_ccc_whql and run the setup.

 

[LinkAJ]

Alright, Download Driver Sweeper.

Uninstall all the GPU drivers from the PC. After uninstalling, run Driver Sweeper to clean the leftovers of any old driver. Shut down the PC. Wait for some time (10-15 mins. So that there is no static left). Take out the GPU and reseat it properly. Turn on the PC. Make sure the fan on GPU is running.

Boot into Windows. Install the drivers now. Normally simply click on 13-9-legacy_vista_win7_64_dd_ccc_whql and run the setup.

Okay I did exactly that, step by step.
Now during the last setup i get this:


Also I know my graphics card is working, because my motherboard does not have a onboard VGA chip, so the problem lies with updating this graphics card driver...

 

[LinkAJ]

Catalyst™ Install Manager
Installation Report
02/05/14 13:41:10


Hardware information
Name AMD Radeon Graphics Processor
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x9495
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x0028
Subsystem vendor ID 0x1682
Other hardware

Existing packages
Packages for install
AMD Catalyst Install ManagerFinal Status: Success
Version of Item: 8.0.877.0
Size: 20 Mbytes
AMD APP SDK RuntimeFinal Status: Success
Version of Item: 10.0.937.2
Size: 90 Mbytes
AMD VISION Engine Control CenterFinal Status: Success
Version of Item: 2013.0429.2313.39747
Size: 150 Mbytes


Other detected devices

Manufacturer Advanced Micro Devices, Inc.
Device ID 0xaa38
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0xaa38
Subsystem vendor ID 0x1682

AMD Radeon Graphics Processor
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x9495
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x0028
Subsystem vendor ID 0x1682


Manufacturer Advanced Micro Devices, Inc.
Device ID 0xaa38
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0xaa38
Subsystem vendor ID 0x1682


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1100
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1101
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1102
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Manufacturer Advanced Micro Devices, Inc.
Device ID 0x1103
Vendor ID 0x1022
Class Code 0x060000
Revision ID 0x00
Subsystem ID 0x0000
Subsystem vendor ID 0x0000


Error messages
Application Install: install package failure!

 

[archer]

Uninstall 'microsoft visual c++ 2010 redistributable' that comes with win7 from windows add/remove programs.

Next if you have problem with INF file,
1. After seeing the "Driver install: the INF file was not found" error message,
use Device Manager to update the driver, navigating to the C:/ATI directory and checking the "search subfolders" box.
2. Reboot the computer.
3. Run Catalyst installer, but this time, select uninstall and get rid of everything.(Just select express)
4. Now reinstall Catalyst using the driver installer as you would. It should work fine.

 

[LinkAJ]

Hey Archer,

First of all thanks for the support, however after following those steps, it still isnt working.

The problem lies with updating the graphics card driver.
When I select the .INF file in the C:/ATI directory I get either one of these two screens:



So it still does nothing I dont know where the problem lies. Could it be the Windows 7 64bit I have? Or is the driver too new maybe, because the hardware is somewhat old now.

 

[Mark Phelps]

I installed the AMD 13.9 driver and I have an AMD 4290 chipset -- so I would think the situation would be the same with your 4650. I used the standard installer and it did not appear to work, so I used the installation method utilizing the INF directory -- and it did work.

However ... my drivers are not under C:/ATI; instead, they are under C:/AMD/Support/13-9-legacy_vista_win7_32_dd_ccc/Packages/Drivers/Display/W7_INF/

I would think yours would be the same expcept that "win7_32" would be "win7_64".

 

[LinkAJ]

I installed the AMD 13.9 driver and I have an AMD 4290 chipset -- so I would think the situation would be the same with your 4650. I used the standard installer and it did not appear to work, so I used the installation method utilizing the INF directory -- and it did work.

However ... my drivers are not under C:/ATI; instead, they are under C:/AMD/Support/13-9-legacy_vista_win7_32_dd_ccc/Packages/Drivers/Display/W7_INF/

I would think yours would be the same expcept that "win7_32" would be "win7_64".

Heya, thanks for the reply,

Yeah, what I meant was C:/AMD, my .INF files are in the same location,
also there appear to be 2 .INF files there: CH158498.INF and C7158498.INF
whats the difference between those 2?

 

[LinkAJ]

So I noticed 2 installer files, next to the 2 .INF files.

I first tried the CH15849, but that one was not compatible, so it said.
Then I tried the C7158498, which did install something, I driver I would think.
Only after the "succesful" install, nothing happened or changed...

 

[LinkAJ]

Could it have something to do with the motherboard chipset? How do I update that?

 

[archer]

It seems that you need to do clean install of Windows again. Here's how you can do it. http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

 

[LinkAJ]

After many hours of searching I finally found a driver that actually works!
I noticed that with all previous drivers Catalyst Control Center didnt install, it was nowhere to be found, which was strange.

But I found this older hotfix driver:
10-2_agp-hotfix_vista_win7_64_dd_ccc.exe
which actually installed CCC for the first time, and after that it changed the 'Standard VGA Adapter' to 'Radeon HD 4600 series' .

So I think I'll just use this older driver for now, as it seems to be working.