help....problem event name blue screen

[captainawesome]

hey all,

i bought my laptop in December(Acer aspire 5738), never had a problem with it until today. While playing a video all of a sudden a blue screen appears, but before i can read anything it disappears and the computer restarts. After restarting, this is what i get,

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80003210477
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\052010-18111-01.dmp
C:\Users\kaka\AppData\Local\Temp\WER-37892-0.sysdata.xml

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[zigzag3143]

hey all,

i bought my laptop in December(Acer aspire 5738), never had a problem with it until today. While playing a video all of a sudden a blue screen appears, but before i can read anything it disappears and the computer restarts. After restarting, this is what i get,

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF80003210477
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\052010-18111-01.dmp
C:\Users\kaka\AppData\Local\Temp\WER-37892-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Hi and welcome

easy one these were caused by your network driver NETw5s64.sys. You need to download a fresh copy and install it.

Let us know if you need help

Ken

BugCheck A, {0, 2, 0, fffff80003210477}
Probably caused by : NETw5s64.sys ( NETw5s64+b76b )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck A, {0, 2, 0, fffff80003208477}
Probably caused by : NETw5s64.sys ( NETw5s64+b76b )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
BugCheck A, {0, 2, 0, fffff8000320c477}
Probably caused by : NETw5s64.sys ( NETw5s64+b76b )

 

[captainawesome]

hi,
thnx zigzag for your input
but i am going to need a bigger favor from you
i am a computer illiterate, so i have no idea what a network driver is and how to update it
so could you please guide me step by step as to what i should do

 

[Jonathan_King]

Go here and select your model: Service & Support

Then download the latest LAN and Wireless drivers.

You can also go to Device Management (type devmgmt.msc into the start menu), right-click on your card, and select Update Driver Software.

 

[zigzag3143]

hi,
thnx zigzag for your input
but i am going to need a bigger favor from you
i am a computer illiterate, so i have no idea what a network driver is and how to update it
so could you please guide me step by step as to what i should do

sure are you 32bit or 64??

 

[captainawesome]

64-bit

 

[captainawesome]

Go here and select your model: Service & Support

Then download the latest LAN and Wireless drivers.

You can also go to Device Management (type devmgmt.msc into the start menu), right-click on your card, and select Update Driver Software.

hey there,
so i went to the support site, got the driver, but since i am a computer illiterate
could you please guide me how do i update the driver, after unzipping the downloaded file, there are two folders one s32 other s64, in the s64 folder are the following
dpinst64(application)
iProDifX.dll
iProDifX(application)
NETw5v64
NETw5v64
NETw5v64.sys

could you please tell me wht the heck am i supposed to do, the blue screen thingy stopped for almost 2 days, but happened again tonight

 

[zigzag3143]

Go here and select your model: Service & Support

Then download the latest LAN and Wireless drivers.

You can also go to Device Management (type devmgmt.msc into the start menu), right-click on your card, and select Update Driver Software.

hey there,
so i went to the support site, got the driver, but since i am a computer illiterate
could you please guide me how do i update the driver, after unzipping the downloaded file, there are two folders one s32 other s64, in the s64 folder are the following
dpinst64(application)
iProDifX.dll
iProDifX(application)
NETw5v64
NETw5v64
NETw5v64.sys

could you please tell me wht the heck am i supposed to do, the blue screen thingy stopped for almost 2 days, but happened again tonight

From the looks of it I suspect the dlinst64 is the installer. Try double clicking on it.

Let us know if that isnt it.


Ken

 

[captainawesome]

Go here and select your model: Service & Support

Then download the latest LAN and Wireless drivers.

You can also go to Device Management (type devmgmt.msc into the start menu), right-click on your card, and select Update Driver Software.

hey there,
so i went to the support site, got the driver, but since i am a computer illiterate
could you please guide me how do i update the driver, after unzipping the downloaded file, there are two folders one s32 other s64, in the s64 folder are the following
dpinst64(application)
iProDifX.dll
iProDifX(application)
NETw5v64
NETw5v64
NETw5v64.sys

could you please tell me wht the heck am i supposed to do, the blue screen thingy stopped for almost 2 days, but happened again tonight

From the looks of it I suspect the dlinst64 is the installer. Try double clicking on it.

Let us know if that isnt it.


Ken

i tried, it says i do not have sufficient security privileges to install hardware on this computer, contact your site admin, but i dont get it, this is my lappy, i am the only user doesnt tht make me the admin

 

[captainawesome]

i tried, it says i do not have sufficient security privileges to install hardware on this computer, contact your site admin, but i dont get it, this is my lappy, i am the only user doesnt tht make me the admin

 

[captainawesome]

hey, i did get the driver from the acer website, but when i install it, it says tht no changes were made because my current version is better than the one i installed, so now wht ?